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Easy Fix Sky Box Problems


Easy fix solution...

Want to know how to easily fix your Sky box? or is your Skybox plus giving you problems? If your sky box won't turn on then follow these easy fi steps, Do not spend an hour on the helpine phone again!

If the green light on your skybox will not turn on, and stays on red, or you are getting a technical message, then the probability is that your box needs re-set.

Simple easy Sky Box Fix.

This is a life saver if you have tried to phone Sky themselves as you know it can take ages for them to answer and even longer to get your box up and running.

Follow these easy instructions to get your Skybox fixed.

fix skybox problems

fix skybox problems

Fix Sky Plus box Problems

Help is here if your Skybox won't switch on!

There are two options on how to fix your sky plus box problem, I have used both

1. This will not erase your stored and saved programme- so try this first

First unplug the skybox from the mains,wait one minute.

As you are plugging the socket back in Press the BACKUP button on the box (not the remote) and hold.

Wait until all the lights come on the front of the box. (release button)

Wait the full 10 minutes or until the lights go out then switch on from the remote. After about one minute of the message SEARCHING FOR LISTINGS, it should come back on to full service. (do not skip the 10 minutes, you will see the message on your TV. If you do anything in between you will lose all your saved Data)

After a recent Electricity blackout, we used the above procedure to fix our sky plus problem

2. WARNING this will format the HDD drive and you will lose all recordings.

Unplug the box from the mains plug for 2-3 minutes.

Press and hold the buttons either side of the select button on the box while plugging the socket back into the mains.

After 20-30 seconds the light will change colour and you have to wait 20 minutes till it goes back to red. Then press TV guide to see if it is working.

This should reset all the hard drive parameters and solve the problem.

Please let me know if it works (this is the option Sky give you if you phone them...not the above one that would save all your Data?

***This is the picture you will see on your screen to the right***

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It's a great deal

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Cool how to tutorials to check out that will save you money! - ....retrieve you photos from a broken computer, to re-designing a kitchen on a budget

i love fighting back at the "experts" that will charge a fortune for helping us fix problems, or by doing a job that we think is too difficult, my favourite how-to is definitely how to retrieve your files and photos from a broken PC or laptop, so easy .

Anyone can leave a comment, all comments are moderated, and no HTML allowed thankyou.


Did the technique work for you - Let me know you were here

Lisa Auch (author) from Scotland on June 10, 2014:

@googly-eye: hope you got it fixed ! these are just suggestions to help you re-set your box

googly-eye on June 09, 2014:

having a problem with my sky box. red light stays on and it wont change to green. some1 help? it has been like this for hours

anonymous on July 29, 2013:

Option 1 worked for us after we'd had a power cut! Had to wait a few minutes after the update before it would turn back on, originally reverted back to the standby light so didn't think it had worked but then sprung back to life! Thank you very much for the help and advise!!!

Lisa Auch (author) from Scotland on July 06, 2013:

@anonymous: sorry try option 2

anonymous on July 05, 2013:

Have got the sky+ box to come back on after using option 1 but it will not let me into the planner, it just says a sky+ error has occurred. Help?

Lorelei Cohen from Canada on July 01, 2013:

I've never heard of sky so peeked in to see if it could related to the problems we are having with our TV. They put up our dish in the fall when the leaves were off the tree so here it is summer and our big bushy trees are interfering with our television programming lol. It's driving my hubby absolutely nuts.

anonymous on June 24, 2013:

We had to use option 2 but worked so a huge thank you

anonymous on May 22, 2013:

yes, great solution No1 (Keeping the data) worked perfectly.

had to wait a couple of minutes and got an error message "your sky box is unresponsive" and a couple more tries to turn on from the remote, and all is well.

thanks for the help! really appreciate the article.

anonymous on May 01, 2013:

Option 1 worked first time - quite a relief - many thanks for a quick and cost-free fix.

I think the first stage took 12-13 minutes for the lights to go out so have patience and persevere - it'll take longer to buy a new box.

anonymous on April 28, 2013:

Thank you very much... saved me money thought i would have to buy new box...

anonymous on April 14, 2013:

Ahhhh, you're a star, thanks so much! Option one works, and all the data is still in the planner. Thanks!!

anonymous on April 05, 2013:

Excellent advice thank you, worked first time and saved all my data. Many thanks.

anonymous on March 04, 2013:

It worked, panic over! Thanks

anonymous on March 02, 2013:

Option 1 worked first time. No loss of data from our Planner. Thanks for your help. Worried we were going to have to get a new Skybox

anonymous on February 27, 2013:

Brilliant! Option 1 worked 1st time. Thank you so much

Lisa Auch (author) from Scotland on February 26, 2013:

@anonymous: Awh I am so gland it helped! Happy Viewing :)

anonymous on February 26, 2013:


anonymous on February 15, 2013:

wow!! Nothing ever works but this did. Thank you for the advice.

anonymous on February 05, 2013:

Yay worked for me (option 1) Thanks!! Now I can go back to my sick day in front of the TV!

anonymous on January 25, 2013:

number 1 worked for me thanks very much :))

myspace9 on January 10, 2013:

Nice lens.

anonymous on January 04, 2013:

Thank you sooo much! Method 1 worked for me exactly as you prescribed. Happy 2013.

anonymous on December 30, 2012:

Number 1 worked with one exception ,I had to turn the box back on from the top of the box, the remote would not turn it on.

Lisa Auch (author) from Scotland on December 17, 2012:

@anonymous: YEs the sky box needs to be cnnected

anonymous on December 16, 2012:

do you need it plugged into phone line hour or so later an still all the lights on

anonymous on December 11, 2012:

Worked like a treat, thanks

Lisa Auch (author) from Scotland on November 28, 2012:

@anonymous: pleased to help :)

anonymous on November 28, 2012:


Lisa Auch (author) from Scotland on November 27, 2012:

@anonymous: Fantastic! GLAD this helped!

anonymous on November 26, 2012:

Thank you so much. Used method one, it worked and I kept all my data plus the added benefit of not being on the phone to Sky forever.

Lisa Auch (author) from Scotland on November 20, 2012:

@anonymous: HD compatible TV?

anonymous on November 20, 2012:

hi there.... today i bought a new sky hd box.i connect the new one but there only green light on and nothing display on the screen...plzzz helpppp....

anonymous on November 14, 2012:

worked first time for m,e top info

Lisa Auch (author) from Scotland on November 10, 2012:

@anonymous: Switch off for at least 30 seconds at plug, then try the steps as such!

anonymous on November 10, 2012:

on my sky plus box the red button just keeps flickering really fast and have to wait about 3 hours for it to go green. any suggestions?

anonymous on October 29, 2012:

Worked a treat, thank god for technically gifted people who share their knowledge with others.

Lisa Auch (author) from Scotland on October 26, 2012:

@anonymous: YEP! have fun watchin the footie!

anonymous on October 25, 2012:

Who ever came up with this i owe you a beer,, worked great thnxs !

anonymous on October 22, 2012:

Yay it works ... did option 1 as box just switching itself off ... thank you, saved me lots of wasted time on the phone :-)

Lisa Auch (author) from Scotland on August 12, 2012:

@anonymous: Oh bobbi! So glad it worked! Hasn't the GB team done us proud! Wow and Mo Farrah last night Yes I think everones Sky box went down over the last few weeks and luckily were able to try these steps!!!

anonymous on August 11, 2012:

@anonymous: Hi Lisa, thanks to you I have been able to watch the games and Team GB has done more than well. Fantastic games. I have had to leave the box on the entire time as it got stuck on standby. One more day only, openi g ceremonies tomorrow. Thanks again.

Lisa Auch (author) from Scotland on July 27, 2012:

@anonymous: Bobbi I am so glad it helped! and yes we can't wait for the opening ceremony either! lets hope team GB do great!

anonymous on July 26, 2012:

Option 1 worked purrfectly. Thanks so much, I thought for a minute I was going to miss the opening ceremonies. Lifesaver you are, so glad you shared the info.

anonymous on June 06, 2012:

Option one was very helpful, my sky box is now working beautifully. THANK YOU :-)

anonymous on May 15, 2012:

Am still trying option two as one didn't work

anonymous on May 15, 2012:

Option one didn't work so now on option two but its just stuck on the red standby light

anonymous on May 02, 2012:

Yes!!! It worked (option 1 when Skybox won't turn on). Thank you. Couldn't have coped if I'd lost all my Hugh Bonneville stuff.

Nerys (Wales, UK)

anonymous on April 10, 2012:

no it didn't but thanks

anonymous on September 02, 2011:

Oh, I always so enjoy spending an hour on a helpline and then not be helped, Lisa to the rescue!

anonymous on March 26, 2011:

Very informative and helpful lens! Blessed by a Squidoo Angel on 3/26/2011. Have a great day!

Tony Payne from Southampton, UK on March 17, 2011:

This is very useful to know. Our Sky box occasionally goes wrong. We are hoping to upgrade to HD soon though, so that means a new box, and new problems maybe.

anonymous on December 10, 2010:

What a Great Idea, I like this!!