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Vizio VBR122 Blu-Ray Troubleshooting

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.

The Vizio VBR122 Blu-ray player supports CD, MP3 and WMA audio playback.

The Vizio VBR122 Blu-ray player supports CD, MP3 and WMA audio playback.

Poor Picture Quality

  1. Because the Vizio VBR122 Blu-ray player only has an HDMI output port as the lone video output option, you may need to use a converter, such as an HDMI-to-composite cable converter because you don't have an HDMI input available on your external monitor. As a result, the video that appears on your monitor will be reduced to the quality of the lowest-quality cable you're using. For example, if you are using an HDMI-to-composite cable converter, the video will be outputted on the external monitor in standard video quality, which is the highest quality the composite video cable can carry.
  2. The video quality of streaming video watched using the Vizio VBR122 Blu-ray player's Internet apps will be standard quality if no high-definition video feed is available for the specific content you're attempting to watch. Alternatively, the video may appear choppy or appear in standard quality even if a high-definition video feed is available if your Internet connection is weak or not fast enough. Consider contacting your Internet provider and upgrading your Internet speed if you're experiencing problems with streaming video through Netflix or any other streaming video providers on the Vizio VBR122 Blu-ray player.
  3. Check your video cable for damage. If the video cable you're using is worn or damaged in any way, replace it with another cable to see if that resolves the issue.
  4. Make sure the video cables are plugged in firmly to the output jacks on both the Vizio VBR122 Blu-ray player, the external device and any converters in between. Loose connections can result in low-quality video.
  5. The Vizio VBR122 Blu-ray player displays best on a monitor that supports either a 720p or 1080p resolution. Other resolutions, such as 1080i, 780i, 480p or 480i won't look as good.
  6. DVDs won't look as good as Blu-ray discs because they only play in a 480p resolution. If you have the option between watching a Blu-ray or DVD version of the same content, Blu-ray will always produce a better quality picture.

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Discs Won't Play

  1. Remove the disc from the player and check it for damage. Discs may not play if there is excessive scratching, dirt or debris have become stuck to the disc, the disc is warped as a result of heat exposure or if the disc is cracked. Dirt and debris can be cleaned off using a soft cloth, and even problems with scratches can occasionally be worked out by cleaning the disc. However, a cracked or otherwise physically damaged disc is often permanently ruined.
  2. Parental controls may be enabled that prevent the Vizio VBR122 Blu-ray player from playing the disc. Enter the parental passcode if prompted. If you've forgotten the parental passcode, you'll need to restore the Vizio VBR122 Blu-ray player to its factory settings. You can recover the device's factory settings by removing any discs from the Blu-ray player, highlighting "Settings" using the arrow buttons and then pressing "OK." Highlight "Restore Factory Defaults" and then press "OK." Select the factory recovery setting from the list that works best for you and then press "OK" to begin the recovery. Any of the options that appear will work.
  3. The region code associated with the disc and the region code associated with your Vizio VBR122 Blu-ray player may not be compatible. The region code for your player can be found on the back of your Blu-ray player and looks like a world icon with a number in it. The same icon can be found on your disc or the disc's packaging.

Player Won't Connect to Network

  1. Perform a soft reset on your modem or wireless router by disconnecting the power cable from the device, waiting for 30 seconds and then reconnecting the power cable to the device. A soft reset resets the device's firmware and can resolve software glitches that may be preventing those devices from working properly.
  2. Make sure the Ethernet cable connected to either the wireless router or the modem is securely connected to the device and that the cable is not damaged. To ensure that the problem isn't with the Ethernet cable, use a different Ethernet cable that you're certain works.
  3. Check your wireless key to make sure you're entering it correctly. Specifically, be careful when entering special characters and capital letters.
  4. Make sure you've selected the correct wireless network to connect to. To make sure you're attempting to connect to the right network, back out to the Network List and carefully select your network.
  5. If you modified the settings associated with your network, such as the IP Address, Subnet Mask or Primary DNS, entering incorrect numbers can result in failure to connect to the network. If you did modify these settings and you feel your Vizio VBR122 Blu-ray player is not working as a result, contact your Internet provider and explain your situation. They should be able to provide you with correct numbers you can use.

Rate Your Vizio VBR122 Blu-ray Player


paulie on March 10, 2018:

my player will play my music discs and photo discs but not my store bought ones?

paul on September 14, 2015:

How can i add youtube to my vizio blue ray dvd player.and how can i make it blue tooth

cindy on May 11, 2014:

Can I play the blu ray on my Vizio VBR122 with out the remote

bob on April 14, 2013:

started playing a disc and screen just rolls at menu and when playing disc

nikki on April 03, 2013:

vizio VBR122 here two years old not used very much keep getting no disc error so did factory settings- cleaned laser eye still same so did some research and think i need to calibrate the movement of the laser inside but can't find where it is - so frustrated really like vizio but starting to have second thoughts about the brand!

tonyak on March 06, 2013:

I hooked up my vizio blue ray player and when i put on netflix i have no sound. It has sound wne a blue ray is playing any suggestions?

Max Dalton (author) from Greater St. Louis, Missouri on November 21, 2012:

Hi Satterjess,

Scroll to Continue

Try hooking it up to a different monitor using the same HDMI cable to see if you still experience the problem. If you do, there's likely something wrong with the HDMI input on your TV. Is your TV refurbished? I could see a refurbished TV having a defective HDMI input. Also, try returning the DVD player at the store where you bought it for the same model to test whether the player is defective in some way.



satterjess on October 24, 2012:

I have a Vizio VBR122 blu-ray dvd player. I hooked it up as directed to my APEX tv with a HDMI cord and the sound plays, but there is no picture. The main dvd menu comes on as the disc is loading, but then goes dark as it begins to play. I though maybe it was the cord and switched it out, but still all I get is sound.

Max Dalton (author) from Greater St. Louis, Missouri on October 20, 2012:

That's ridiculous. I know a lot of electronics companies are moving toward 508 compliance. Netflix is good about doing it, so I suspect this is a Vizio thing.

Harry Cobb on September 19, 2012:

Cannot get closed caption on Netflix on the VBR122 Blue Ray Player. Called Netflix and said that this model does not support closed captioning on movies. Flustrating.

Max Dalton (author) from Greater St. Louis, Missouri on April 22, 2012:

Hi Bron,

Wow. That is a weird one. I'd say try disconnecting the power cable for 30 seconds, then reconnect it and power everything back on to reset it. If that doesn't work, I don't want to advocate giving your player a little love tap to get it to place the disc in the tray, but you may want to give it a love tap to get it to drop the disc in the tray. You may want to try giving it until the morning to see what happens.

Hope that helps.


Bron on April 22, 2012:

We have a rented video disc that appeared completely normal, it played normally, but when we eject, the tray opens but disc remains inside. It will continue to play normally, but won't actually eject. Any ideas?

Aaron on April 19, 2012:

Weird one here. everything has been working fine for 2 months - turned it on tonight and I can only connect to Netflix - works fine. The other apps (pandora, hulu, amazon, youtube-doesn't say anything-just not working) say there is a bad network connection - checked it - fine, obviously netflix will play. Laptop is connected, pandora plays on other computers. Not sure what's up.


Max Dalton (author) from Greater St. Louis, Missouri on April 03, 2012:

I can't help with that one. That's the type of thing you'll need to contact a professional repair person for or contact Vizio support.



Max Dalton (author) from Greater St. Louis, Missouri on April 03, 2012:


I think Blockbuster pulled their app from Vizio Blu-ray players. I don't recall whether it was something with Vizio or Blockbuster, but I know they pulled their app. I don't think there's any way you can roll back the firmware after you've updated it.



jfdfp1 on April 02, 2012:


Max Dalton (author) from Greater St. Louis, Missouri on April 01, 2012:

Hey Scott,

It may just be that you got a defective player. Exchange the player for the same make and model and see if you're still experiencing the same problems. If you're still having problems, the movies you're trying to view may just be badly beat up, especially if you're getting them from a library, Netflix or some other outlet where the discs are touched regularly.

Hope that helps,


Scott on April 01, 2012:

I have a vbr122. All my blue ray movies are glitching throughout the movie. I've unplugged the power cable for a time. Made sure I have good connections with the hdmi cable... Still nothing.

hvilla97@YAHOO .COM on April 01, 2012:

HELLO I bought my blue ray in 2011 Dec ..just got the latest firmware update but now my blockbuster app is gone ..pls help

Max Dalton (author) from Greater St. Louis, Missouri on April 01, 2012:

Hi Greg,

I actually have another hub about this. Just click my name and go through my profile. It should be called How to Update Vizio Blu-Ray Firmware. I don't think HubPages lets me post links in the Comments section.

I hope that hub helps.



Max Dalton (author) from Greater St. Louis, Missouri on March 31, 2012:

Hi Katie,

You may have bigger problems. If possible, try exchanging it at the store where you bought it. If that's not an option, contact Vizio and see if it's still covered by any manufacturer's warranty.



Greg on March 30, 2012:

I can't find anywhere to update the firmware for the Vizio VBR122. I have already returned 2. They just keep swapping them out. But those issues were within 30 days. This player I have had for 6 months.

My issue now is it acts like it isn't even a Blu Ray player anymore. It just spits out Bray discs w/out ever loading. The disc spins for a minute then ejects. I tried different discs, old and new. Even discs that previously worked.

Everybody I talk to says to update it.. But I can't find anywhere to do that on the site or under support.

Please send me an email if you know what to do. Thanks, Greg - designgemz-at-gmaildotcom.

katie on March 27, 2012:

my vizio bluray is not working. When i turn it on the BLURAY menu bounces up and down and it wont stay still. i've tried reconnectin the cords and turnin it off n on it wont work..'

Max Dalton (author) from Greater St. Louis, Missouri on March 13, 2012:

Hi TJ,

It should say Update via Network. Are you sure you've got the VBR122 player?


Tj on March 10, 2012:

Can't find update in the setting menu

Max Dalton (author) from Greater St. Louis, Missouri on March 06, 2012:

Hi Glad2BFree,

We don't have any Disney DVDs around the house -- yet, lol. I did some digging around and it looks like a lot of people have problems with these discs, but I didn't find a solution. It sounds silly, but try using a different type of cable. For example, if you're using an HDMI cable try using a component cable and vice versa.

Glad2BFree on March 01, 2012:

When I insert a Disney DVD with "Fast Play", my Blu Ray player correctly detects it as a DVD, but it refuses to play it, either manually or via Autoplay. All other DVDs in my collection work just fine, however. Is there a way to fix this?

BMac on February 28, 2012:

Thanks for the input, Max. The unit has never overheated that I'm aware of, but when I first got it (Christmas 2011), it wouldn't play some of the newest BD titles I had, so I had to update firmware, and it has been like that ever since. It might still be under warranty; I'll check.

Max Dalton (author) from Greater St. Louis, Missouri on February 26, 2012:

Hi BMac,

It sounds like there are some major internal issues with the player. I think you're best bets to call Vizio and see if it's still under warranty. If it is, see if they'll replace it. If resetting it doesn't bring it back to at least normalcy, it's got much bigger problems. How long have you had it? There's a chance that it may have overheated for an extended period of time, which could have resulted in the internal hardware melting, which can cause problems such as this.



BMac on February 25, 2012:

Upon turning my VBR-122 on, it powers on and off for about 20 minutes before finally coming on and working normally. We use it mainly for Pandora and playing BD and DVD movies.

I've tried pulling the power cord for up to an hour at a time, but this has had no effect. The last firmware update was June 2011, and now the player no longer even gives the option of checking for updates.

Any thoughts?

Max Dalton (author) from Greater St. Louis, Missouri on February 10, 2012:

Hi Maxine,

Try resetting your Blu-ray player by unplugging the power cord. Wait for 30 seconds and then reconnect the power cable to the AC outlet. Power on your Blu-ray player. Try setting up your Wi-Fi again and see if it's still having problems. Also, checking to make sure the Blu-ray player is trying to communicate with the right wireless network. For example, if you have neighbors, you or someone else could have gone into the Wi-Fi settings and selected their network instead of yours, and because their network probably isn't as strong, you'll have issues connecting.

I suspect resetting your player by disconnecting the power cable will resolve your problems. If that still doesn't work, try updating the firmware. It may be a quirk that Vizio has released a patch for.

I hope that helps.


Maxine on February 10, 2012:

Can't connect the Vizio unit to the internet but all my other wifi devices, laptop, desktop, PS3 have no connection problems at all, The vizio was working & still plays dvds. Any suggestions?

brad on January 01, 2012:

plays blu ray movies very choppy

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