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Troubleshooting Jabra Freeway Problems


Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.


While a lot of newer car models come with Bluetooth support as a standard feature, there are still a lot of cars on the road that don't. As a result, the Jabra Freeway is an attractive option for someone who isn't comfortable wearing a Bluetooth headset on their ear. Common problems with the Jabra Freeway Bluetooth speaker include challenges with pairing, audio problems, and issues granting the device access to the contact list on your phone.

Pairing Problems

  • The Jabra Freeway Bluetooth speaker automatically connects to the last device that was connected to it. As a result, if you get in your car and your phone doesn't automatically pair up to the hands-free device, you may need to access the list of available Bluetooth devices on your phone, and reconnect to the Jabra Freeway.
  • If the problem you're experiencing is that multiple people can't connect to the hands-free Bluetooth speaker, that problem is also the result of only one user being able to connect to the Jabra Freeway at a time.
Jabra Freeway

Jabra Freeway

Static Problems

  • Bad audio can be the result of the audio source device and the Jabra Freeway being too far apart from each other. The two devices should be no more than 30 feet from each other, which shouldn't be a problem if you're in a normal car.
  • This can also result from obstacles being between the audio source and the Jabra Freeway Bluetooth speaker. Try placing the phone next to the speaker to see if that resolves the problem.
  • The problem may not be your Bluetooth speaker at all, but rather environmental obstacles that are preventing the signal for either a phone call or an online service (such as Pandora). For example, a bridge or a treeline may block the signal and reduce the quality of the audio playback.

Rate the Jabra Freeway

If you remove the speaker grate from the Jabra Freeway, this is what you'll see.

If you remove the speaker grate from the Jabra Freeway, this is what you'll see.

Jabra Freeway Doesn't Announce Caller's Name

The first step is to ensure that the phone you're using supports PBAP, and that you opted to give the Jabra Freeway access to the contacts stored on your phone during setup. You can validate that you have done this by resetting the Jabra Freeway to its factory settings (outlined in the following section), and ensuring that you grant the Bluetooth speaker access to your contact list during setup.

Jabra Freeway Review

Reset Factory Settings

A lot of other problems can be resolved by resetting the Jabra Freeway back to the default factory settings. You can do this using the following steps:

  • Ensure the Jabra Freeway is powered on.
  • Hold both the "Answer," "Voice," and "Mute" buttons down until you hear a loud beeping sound.
  • The Bluetooth speaker is now restored to the default factory settings.

As a result, you will need to re-pair any phones or devices that were previously paired with the Jabra Freeway, and you'll also need to set up any PBAP access that was established before.

© 2016 Max Dalton


Pamela M Adams on December 20, 2019:

This product is very frustrating. Not enough info in the manual and mo trouble shoiting ideas. Hopelessly lost with this unfriendly product.

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