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Troubleshooting JBL Charge 2 Problems

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.


The JBL Charge 2 is a powerful wireless Bluetooth speaker that also features a built-in microphone that you can use to make and receive phone calls. The device is also splash-proof, but it's important to note that it is not waterproof. Common problems with the JBL Charge 2 include no audio coming from the device, Bluetooth issues, buttons on the device not working, and more.

JBL Charge 2

JBL Charge 2

No Audio from JBL Charge 2

  • First, make sure that the audio is turned up on the device connected to the JBL Charge 2. Additionally, make sure the device is actually playing audio and that either your playlist didn't stop, or the streaming music station you were listening to dropped off.
  • Second, check that the battery associated with both the JBL Charge 2 and the device your Bluetooth speaker are connected to aren't dead. Replace batteries or recharge devices as needed.
  • Finally, make sure you haven't wandered outside of the support Bluetooth range of either your JBL Charge 2 or the connected device. The JBL can maintain Bluetooth connectivity inside a range of roughly 33 ft.

Bluetooth Not Working

  • As previously mentioned, ensure that your wireless Bluetooth speaker is within 33 ft of the device you're connected to.
  • Ensure that there are no large obstacles between the JBL Charge 2 and the device its connected to, such as walls if your indoors, or trees and bushes if you're outdoors.
  • Turn off nearby devices that also send and receive wireless signals. These can include walkie-talkies, baby monitors, and cell phones.
  • Ensure that device you're attempting to connect to your JBL Charge 2 is connected to the JBL Charge 2's associated Bluetooth signal and not some other Bluetooth device, such as a headset or a vehicle.
  • Finally, try replacing the batteries in the JBL Charge 2 and then attempting to connect the two devices. It's possible that while the JBL Charge 2 will turn on, the battery may be so low that other devices can't connect.

JBL Charge Power Problems

If the JBL Charge 2 either won't turn on or unexpectedly turns itself off, there are a few different things that could be causing that.

  1. The easiest thing to do is check the battery. Try replacing the battery in the JBL Charge to and see if that brings it back to life.
  2. If you keep running into the problem even after you recharge the battery, one option is that the battery is defective. Consult your device's warranty for options.
  3. Finally, while the JBL Charge 2 is spash-proof, it's not waterproof, and some people get the two confused, which can wreak havoc with your wireless Bluetooth speaker. If you feel like you've taken the splash-proofing to the max, there's a good chance your device is actually suffering from water damage. If that's the problem, your options are fairly limited, but you should consult the warranty to see what's covered and explore options for resolution from there.

Buttons Not Working

  • The battery may be dead. Change the battery to see if that resolves the issue.
  • Similar to what was outlined in the JBL Charge Power Problems section, if you've exposed your wireless Bluetooth speaker to too much water, it could have a negative impact on your device. One of those potential negative impacts is that the buttons on the device stop working.

Built-in Speakerphone Not Working

The speakerphone that's built into the JBL Charge 2 is a really nice feature for receiving and making phone calls -- as long as you don't wander more than roughly 5 ft from the device. To resolve issues with the built-in speakerphone, make sure that you're close to the device. It also helps to make sure you're not on the outer fringe of the supported Bluetooth range. Ensuring the wireless Bluetooth speaker and the device it's connected to are as close as possible can do a world of good for the person you're speaking with.

Reset JBL Charge 2

If your JBL Charge 2 wireless Bluetooth speaker isn't responding, or is consistently running into problems, try performing a factory reset to restore the device to its default factory settings. You can do this by holding down both the "Volume Up" and "Phone" buttons at the same time for roughly five seconds while the device is powered on. Upon successfully restarting, the factory reset will be complete.

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.


Karthick on August 06, 2020:

My JBL Charge 2 speaker call when ringing just press call attend button audio not listening

pavan on May 06, 2020:

charge 2+ speaker is not working in my laptop it is showing offline

Daniel on May 01, 2020:

I puted it in microwave for 2 sec and bluetooth isnt showing up anywere.

Brian on April 16, 2020:

My JBL flip 4 blue tooth speaker keeps shutting off even with the charging cord attached..

I only had it about a year and a half and take very great care of it. I only use it for work which is 5 days a week and 8 hours a day. I don't have it loud because I work in customer service so i wouldn't be able to hear the customers. I can't figure out why its not working

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Betong tria on March 23, 2020:

My problem is i want to out the battery of my jbl charge2+ and i used only direct charged .it is ok or not..

Sushain kalta on January 13, 2020:

I am not able to on my flip 2 speaker but it charge properly .?

Carne on October 06, 2019:

My speaker doeznt come one has charged it but when i press the On button lights come on but as soon as i let go of the pwer button the lights are gone what could be the problem

VAIBHAV KANT TIWARI on July 20, 2019:

hello sir i have a jbl charge 2 its cable which connect his buttons to motherboard has lost when i open it the speaker get directally started and keep starting what should i do please someone help me

kavi on June 27, 2019:

when i connect a pen drive it says pc mode

Rajesh on April 28, 2019:

My JBL Charge 2+ I got a problem its take charge but its not ON can someone help me please

Hether on November 14, 2018:

My speaker will not let me connect to the bluetooth and now it won't connect to the internet how can o fix that

Meer on July 02, 2018:

jdb clip2 microphone not working.. can someone help me out here

Sainadh on June 18, 2018:

My JBL pulse 2 is not working suddenly I am not understand what happened to that.iam keeping to the charging but it’s not takening. So please tell me what would happen to that JBL pulse 2

Jene on June 09, 2018:

JBL Charge 2 randomly stops playing when volume is turned up

X on March 29, 2018:

Speaker lights are working but buttons won't work and there is no sound coming out

OLD Fox on February 13, 2018:

Pls My GBL Speaker Broken i mean it is not charging not power How can i fixe it or who fixe it?

Mika on February 07, 2018:

Hi our Charge 2+ JBL Bluetooth Speaker suddenly stopped working it disconnected and it also doesn't turn off. Please help. Thanks.

Max Dalton (author) from Greater St. Louis, Missouri on February 05, 2018:

Awesome! Glad you got it working.

Max Dalton (author) from Greater St. Louis, Missouri on February 05, 2018:

Is it a Bluetooth or wired connection?

Max Dalton (author) from Greater St. Louis, Missouri on February 05, 2018:

Het spijt me. Wat is uw specifiek probleem?

Bobby on February 03, 2018:

Thanks for sharing with us how to fix the bluetooth issue! I followed your advice "You can do this by holding down both the "Volume Up" and "Phone" buttons at the same time for roughly five seconds while the device is powered on." And then I heard the deep beep, and my iPhone is able to use bluetooth to connect to JBL Charge 2.

Louw on January 30, 2018:

The JBL charge 2+ sound was working fine and then one day it started to distord. The version on it is 148

Sanjh thanks on January 18, 2018:

Speaker is on but not responding and also not switching off ???

Isaac on December 26, 2017:

Have been using it until 5mins ago I heard a deep sound from it and all of sudden the volume has gone down

greg on December 07, 2017:

Resetting my JBL charge fixed my connection problems! Thanks so much, this article was brilliant!

Ayman Soliman on November 19, 2017:

I fixed my Speaker

Vince John Sevilla on October 18, 2017:

my jbl charge 2+ power light is turning on and the buttons are not working. I tried to charge it but still not working

Dimitry on October 18, 2017:

My phone is saying that I can't connect to myJBL charge 2 speaker it is saying that can't communicate with jbl charge 2 is it something wrong with my phone or the speaker

charge 2+ speaker on October 15, 2017:

i am to able switch off/switch off the speaker. please advice or help me

jacques bankier on September 26, 2017:

My speaker sounds great with music, but very low volume with speakerphone.

Stephanie on August 28, 2017:

My JBL power light is staying on I even charged it and nothing is happening just a solid light

Tina hoffmann on August 26, 2017:

I also have run into a problem w/my JBL shutting off. It shuts of when if course it needs to be recharged.BUT, as it's charging I still can not listen to music. It automatically shuts off...even if it's plugged in & charging

Michael on June 02, 2017:

Hello,my JBL isn't working well,it didn't want to turn on,I tried to charge it,but it still not working,do you know what happens with it ?

Mercy on May 27, 2017:

migs21 I have the same issue..did you get a solution?

Yaroslav on February 24, 2017:

Guys, is the sound comming from 2 sides or just 1 ?

migs21 on February 21, 2017:

my jbl chrge 2 plus if you fully charge it was working ok until it first run out of battery.when i charge it it flashes one blue lights indication that is it charging after an hour it still flashing and became direct to a full charge and when you use it to a song it will for about 5 minutes and it will turn off again when i try to turn on again it was out of battery again

Ankur on February 03, 2017:

Max, Thanks .. I was having some trouble using Call feature.

Although after as suggested, i reset the device and it is working good now.

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