Logitech headset center
When I tried to get a replacement of my Logitech headset, I quickly learned about the Logitech warranty scam that Logitech uses to rip off its customers. In my case, Logitech voided my warranty because I purchased my headset through the vendor, Sprinters, on Amazon.com rather than Amazon.com. A vendor on Amazon.com is one of the listings on Amazon where it says 12 new from $50 then lists the options below. Of course I went with the cheapest listed option on Amazon.com. I still consider that a purchase through Amazon, after all I did use Amazon gift cards to make my purchase. Even if it wasn’t an Amazon purchase, what difference does it make? I still possess a defective Logitech H-555 headset manufactured by Logitech.
The Logitech warranty scam hunts for loopholes
Logitech runs a scam where they do not see it this way. They told me that Logitech's two year warranty was voided because I didn’t buy my H-555 headset directly from Amazon LLC. They said that I had to contact the Amazon vendor Sprinters (who I know absolutely nothing about) to make my warranty claim. Then they told me that a screen shot of my invoice off of Amazon.com was not good enough for them. Logitech told me that I needed the original invoice that was mailed to me.
What difference would that make? I could print off the invoice that Amazon has listed under my account and scan it in. I thought that the only thing that we are trying to prove with an invoice is that I purchased this item. What is really going on is that the Logitech warranty scam is trying to find any possible loophole to rip off their customers and void their warranties. This third party nonsense just happens to be the one that they settled with in my case.
My invoice isn't good enough for the Logitech Warranty scam
Invoice notable information
This invoice doesn't show up very well unless you expand it out to full screen. I pointed out a few interesting notes on the invoice.
- It is from Amazon.com withing the 2 year warranty window
- I used Amazon Gift cards toward my purchase (funny how it isn't "amazon" according to Logitech).
- I got Amazon free super savers shipping on this item... even though it wasn't amazon according to Logitech.
- Amazon instructs its customers to "print this invoice for your records" according to Logitech this invoice is not good enough for you to make a warranty claim.
- The amount of $67 is considerably more than the replacement model that Logitech would give to me if they had approved my claim.
Who is the manufacturer?
When I went to the Logitech website, I thought that this warranty issue was between Logitech and me the consumer. It is a manufacturer’s warranty. Logitech is the manufacturer. They know when my headset was produced. They can chase down the serial number and know for certain that my headset is not two years old. I am the consumer. I am the purchaser of Logitech’s equipment, so why do I have to go to Amazon, Sprinters, or anyone else to get my headset replaced? Neither Amazon nor Sprinters offered me a two year warranty on this product. I think that Amazon’s return policy is 30 days. It was Logitech that wrote on their website that there is a two year warranty on this product. My headset was not cheap. I paid nearly $70 for it. My Logitech headset didn’t break because of abuse or neglect on my part. The problem with my headset is due to Logitech’s faulty design and use of cheap wiring that loses contact and short out over time.
Do you want this lesser model or that lesser model?
Before Logitech voiding out my warranty, they were already trying to rip me off. Logitech does not make the H-555 headset anymore (even though Amazon still sells it). Rather than offering me the next model up, Logitech emailed me my replacement options. Both of the replacement options were less than $50 on Amazon. Logitech didn’t want to make me happy (customer satisfaction) with an upgraded model. Logitech wanted me to go away with a lesser H-390 or H-540 model headset. Maybe it was when I requested the replacement model to be a H-760 due to its behind the head design (like on my H-555) that Logitech decided that I wasn’t going to get a replacement period. One thing is for sure. I will not be doing any future business with Logitech and I would recommend everyone that respects companies that live up to their word to avoid companies like Logitech.
Email from Logitech
EMAIL #1 from Logitech:
Thank you for contacting Logitech's Customer Care.
Please reply this email with your invoice as we commented on the phone.
Also, these would be the two options for replacing your headset:
H-390 or H-540
For reference purposes this is your support reference number.
Thank you once again for your email.
Thank you for contacting Logitech's Customer Care.
I'm sorry to inform you that our warranty doesn't cover 3rd Party Sellers, like the one who sold you this product through Amazon.
You will have to take your claim to them since we cannot replace it for you because of this.
I will now proceed to close this case.
Larry Rankin from Oklahoma on July 13, 2015:
Logitech has always had questionable practices. Great expose!
Dave Smith (author) from Michigan on March 09, 2013:
Companies "should not have to honor a warranty". I disagree. If a company wants to keep customers satisfied then they better honor their warranties. I didn't ask them for a manufacturers warranty, Logitech offered a manufactures warranty. What does it matter where it came from. If I bought a 2013 Toyota Camry off of Ebay I bet that Toyota would transfer the warranty to me from the seller. Why can't Logitech? They know the manufacturer date based on the serial number. If something is not 2 years old it should be covered.
Dave Smith (author) from Michigan on March 09, 2013:
Some companies definitely go out of their way to take care of their customers. Usually when I have a problem with something I take it back and the company thanks me for my business. Logitech is not a company that does that.
minababe on March 09, 2013:
1. You clearly did not buy this item from "Amazon." You bought it from a 3rd party seller from the Amazon Marketplace. It's no different than buying an item from an eBay Seller. It doesn't matter if Amazon printed an invoice or allowed you to use your gift card or whatever. When you purchase something from someone other than Amazon itself, it's technically a transaction between you and that seller, not Amazon. Amazon is just the middleman in the entire deal.
2. Companies should not have to honor warranties for products that you bought from unauthorized 3rd party sellers/ vendors-- especially "marketplace" sellers at Amazon and eBay, some of who are little more than people selling stuff from their basements. That's because they have no idea what those vendors are all about.
How do they know that unlicensed 3rd Party Market Seller XYZ isn't careless with his products and damages them on a regular basis? It doesn't-- that's why companies don't honor those types of purchases. Yes, it's unfair that if worse comes to worse, you have to eat the losses if something comes damaged or deal with that seller directly. But then again, that's the risk you personally take when you don't deal with licensed vendors. Purchase of a product from unauthorized 3rd party vendor does not "guarantee" a warranty-- that's why those types of sellers who *do* offer a warranty will make it a point in their sales to let customers know about it.
3. You may not be entitled to a replacement equal to what you paid for it. That's because you bought this pair of headphones from a 3rd party, unauthorized vendor from the Amazon Marketplace ("Sprinters") who decided for himself WHAT to charge for them, not what the headphones were really worth.
Do you understand what I mean by that ("not what the headphones were worth")? The price that you pay for *anything* from a 3rd party seller at Amazon does not accurately REFLECT the actual retail value of the product. That's because 3rd party sellers are allowed to charge whatever they want for them. For all we know, the headphones you bought from "Sprinters" had in fact retailed for less than $50, but he chose to sell them at a markup because the item had been discontinued and he knew he could charge that amount because there were people desperate enough to buy it at any price.
If that's the case, then this explains why Logitech offered replacements for what YOU consider a "less expensive model". If you willingly chose to pay $70 for a pair of headphones from a 3rd party seller that Logitech listed for under $50, you're not entitled to get a replacement that is equal to what you paid for it.
That would be like me paying $299 for a basic Kindle Fire (which costs $149) and-- when the Fire malfunctioned-- demanding that I get a brand new $299 Fire HD.
Just because I bought a $149 Kindle Fire from 3rd Party Seller XYZ for $299, it doesn't mean that I bought the equivalent of a Fire HD. I *still* bought a Fire-- I just paid more for it than it was actually worth.
I understand the frustration and anger you're feeling about this situation. But I think that in your anger you're just wanting to blame Logitech for what happened. The next time, always be careful who you buy your products from and what you're getting into when you do.
The Logician from now on on March 09, 2013:
Waranties can be tricky - I bought 3 of a product called TV ears with a one year waranty. All three stopped functioning within about one year and they were expensive. When the first one went I discovered the waranty didn't replace the product but allowed you to buy another at a discount of about 60% and they still charged shipping. What a racket! One of them was already discontinued so they offered that I buy a more expensive replacement (at a discount) with a charger that I didn't need if I could get the discontinued item. When you hear TV ears - run the other way.
On the other hand I have bought a couple used products at the Goodwill store that were missing a part or had a broken piece and called the company to see if I could purchase the part and they sent me a free replacement of the entire item free of any charges without even asking for a proof of purchase.