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How to Speed up Slow Smartbro Connection | Reboot Your Canopy

How to speed up your Smartbro internet connection and make your broadband load faster? The solutions are in this hub. The thing is the canopy IP address is no longer This article is the latest. Unless you’re not in 2012. lol

There comes the day when your Smartbro connection just goes crappy and slow. One of the things I hate is a slow broadband connection because I use the internet like everyday. A limited connection sucks, too. Intermittent (on and off) connection is worse. No connection at all is the worst dilemma. It also means calling the tech support or customer service agent, which I find so annoying. Well, I am annoying and they are. lol Before I discuss the steps on how to speed up your slow smart bro internet connection, know the reasons and causes of slow broadband connection. And they are:

Slow computer – so check your system’s memory and disk space. Dump all the unnecessary files. I recommend doing all these tips from a hub of my smart CiscoPixie.

Antenna errors - check if your antenna is facing the server's satellite signal. If not then, you need to turn it around GENTLY. Check if there are loose circuits attached to it.

Virus and Cookies – you might want to update your lame anti-virus software.

Wrong router settings – double check your router settings. Oftentimes the problem is there.

Unplugged circuits check all the internet ports, WAN, LAN and all.

Server is down – sometimes Smart server unit in your area reboots so it takes an hour to have a fast connection again. If you still have no connection, something is really wrong.

Unpaid internet bills. – they have the right to disconnect you if you don’t pay on time.

Slow internet browser – switch to Google Chrome. It’s damn faster! You need a really fast browser.

First step: Know your smartbro canopy IP address. If you’ve browsed around the net, you might have found out that smartbro canopy was like but that was 2007 dear lord. And then one site says it’s or 3.3. The thing is no other site could give your exact canopy address except Smartbro itself. The latest subscribers’s canopy address starts with 10 and it has the format of That’s what it is for the 999 subscribers. Going to the command prompt and typing cmd.exe won’t give you your canopy address anymore. There’s no other way to know and get your canopy than to request a technician from Smart Bro and wait for him to set up and reboot your canopy configuration. You can then retrieve the URL and address in your browser. Save the thing, write it in a paper and keep it for future needs.

Second step: (If you’re not using a router, proceed to step 3) Disconnect Smartbro from the router and connect it to your main computer.Go to Control Panel, and then onto Network Connections. You should see your Local Area Connection. Right click on it and click Properties. A new window pops-up, which says "Local Area Connection Properties". On the General tab, there should be a box which contains a list with checkboxes beside them. Scroll down to the bottom and you should see the Internet Protocol (TCP/IP) item. Double click it. Under "Internet Protocol (TCP/IP) Properties", you will see Obtain an IP address automatically and Obtain DNS server address automatically. Choose and tick Use the following IP address and enter these data: IP address: - Subnet mask: and the rest, leave them blank. Click OK.

Take note you will see your internet connection icon marked with red x now. Yup, you are out of connection but it will be back later once you accessed your canopy and rebooted it.

Third step: Go to your web browser and type your canopy address URL. It’s like in this format: http:// 10.521.34.878 (This is just an example. You know your own canopy IP address by this time.

Scroll to Continue

Fourth step: Once you’re in the Canopy page, you can then reboot. I suggest you don’t change a thing coz you might have a bigger problem. It is your choice to change and configure the settings like your uplink and downlink values and other ranges. The thing is, nobody knows what they mean and how they work. To be certain, just ask an expert and the smartbro technicians could and couldn’t say the real figures that work. Often times they are more clueless than you are LOL. So it’s just up to you. Rebooting the thing will make your connection work again anyway. I tried it and it works for me. All you need to do is to REBOOT.

Fifth step: After Rebooting, go back to your "Local Area Connection Properties" like what you’ve done in step 2. click on Obtain IP address automatically and Obtain DNS server automatically. Press Ok. Wait for a moment. Then your connection is back.

Sixth step: Restart your computer. Click your Internet browser. Smartbro Portal will then appear. Follow the steps until you’re internet is active again.

Last step: Connect your Smartbro to your router. Go to your browser and type your router’s address. Usually it is Click ‘admin’ in the user name and password. Change the IP address from to or whatever your router manual tells you.

Congrats! Now your fast connection is back. Wanna know your real internet speed? Have a broadband speedtest. My hub below will tell you how. Cheers!

Pic from SmartBro SMart Inc.

Broadband Speedtest:

- Know and test your real internet speed connection.

Smartbro Internet Quickfix:

- this software will help you fix and know the connection errors of your broadband. It is free to download.

Free HP Printer and Cellphones from Smartbro

-get a free HP Printer (Print/Copy/Scan Printer All-in-One) and amazing cellphone once you subscribe to Smartbro or renew your subscription. Hurry up! get them while they're free!

Please post your comments in English. Thank you!

saidamen on August 06, 2020:

how to sing in at the smart rbro

asfsdd on June 06, 2014:

twentyfive.. matanung ko lng san ko ilalagay yung ip address at subnet mask sa Internet Protocol version 4 ba? kase di ba may version 6 pa.

twentyfive (author) on December 19, 2013:

This tutorial is about rebooting and configuring the canopy - as the title says.

zerofreeze888 on December 18, 2013:

anung klaseng tutorial ito? ang shortcut po nito ay tanggalin mo sa saksakan yung power ng antena at i-plug ulit! haynaku...

mike on June 20, 2013:

grabe na smart bro binago nila ang sumira sila sa contract ang usapan ay 2yrs bigla baguhin ang policy...nag karoon ng limit usage every month... haist need to change

newbie on May 08, 2013:

hello. i have a limited internet because of not paying on time. well very busy days. so i payed the bill 5days later. and still i have this limited internet connection for about 3days now.? will the smart automatically remove the limited access after paying the bill or i have to call for support? or how can i troubleshoot this to solve the problem?

khan on April 18, 2013:

sir gawa ka po ng article kung paano mag tweak sa canopy. Please!

twentyfive (author) on April 17, 2013:

Yes it's been a month since mine started going on and off. I guess network is too congested. I decided to close my contract and apply to Globe and PLDT. Globe has no service on my area yet so I asked PLDT. Apparently, they would notify me after a month. I couldn't wait anymore so I just applied a DSL in my area called Datelcom. So far, it's good coz not too many people use it LOL

smartBROKEN on April 17, 2013:

smartro sucks these days, could be because a lot of people are using their connections nowadays because kids are on vacation.

janjantae on April 10, 2013:

sir nag reboot ako ng smart bro lumabas smart portal then ni enter ko yung ref num and acc num ang bilis naman sa una pero onting onti nababawasan yung speed bakit kaya ganun?? sadyang ba mautak yung smart bro??

Askal on March 31, 2013:

Try nyo format pc or use another pc , pag lumabas yung smart portal enter nyo yung srn no. and account no. para mag active ulit. Works for me, dati kasi 112 kbs download speed nya using FDM (11:00 pm - 7:00 am stable sya) my minimum speed is 30kbs download speed tapos march 20 bumaba sya naging 50 kbs, hanggang sa naging 10kbs (march 27) download speed. Try ko change Sustained Uplink Data Rate and Sustained Downlink Data Rate wala pa rin. Tapos ginamit ko yung newly formatted desktop ko, dati kasi yung laptop gamit ko. Ayun balik uli sya

jed on March 22, 2013:

ask ko lang po tagal ko na to problem sa smart pag hapon tumataas na ping ko... papanu ma aayus to? na search ko sa net binabago nila ung ADSL nila sa settings ala na ata ngaun un? 400 ping ko pero pag maga ok naman.. thanks in advance for your answer

nga-nga on March 21, 2013:

Hello subscribers like me, same din nangyari sa ken, 2 yrs ang contract ko sa smartbro after 1 yr tumawag sakin ang smart at qualified daw ako sa 6 mos extension pgdating ng 2 yrs ko, kumagat nman ako dahil wal nmang problema, pagkatapos kong pumyag sa bait, aba! on and off na signal ko tumawag ako sa csr nila, wala nman daw problema canopy ko, nagtry ako ng broadband stick mas mabilis pa to, kaya balak ko sana magtransfer sa unli sim nlang, puedi kya yon?

TheTiger'sBait on March 19, 2013:

Hi fellow smart brothers! I am also experiencing the same thing sa smart bro. Actually almost 3 years na kami and discounted na rin ung monthly fee namen dahil sa 2 years of smart bro service. Pero nung nag sign kami ng contract na 800+php na lang ang babayaran. Biglang bumagal na siya ng bonggang bongga, hanggang umabot sa part na kung madali araw lang talaga siya nag sssuuuuuuuuuuuuuper fast! Literally super fast. PERO I HAVE TO WAIT UNTIL 2AM PA!! imagine that. Anyways, mabilis po ang smart bro pag 1st time nyu pa mag subscribe. kaya it's better na after 1 yr of subscription, paputol nyu ung smart bro nyu at mag apply ulet ng bagong account. in that way, always kayong bida sa kanila kasi bagong subscriber kayo. :D Thanks for listening at isang tip lang. Mabilis ngayon ung PLDT fiber optic. :) Next month pa kasi magkakaroon dito sa province namen, so imma wait lang muna :D

gez on March 17, 2013:

sir sabi nung tech na pumunta samin pede daw nilang dagdagan yung speed ng internet pero may bayad. . parang inside job, naasar ako nung sabihin nya yun dahil di ko na nga namemeet yung 1mbps sa plan999 tapos sasabihin nyang ganun. Pero after nun na aaccess ko n yung canopy page. . di ko lng sure kung alin dito yung pang boost ng connection. . any idea??

totoy on March 10, 2013:

josh ako rin. ganyan din problem q pagmadaling araw lng malakas ang net XD

josh on March 07, 2013:

mga sir eto naman po ung sakin...galing po kami ng baguio and dun po kami nagsubscribe..may almost 2 or 3 years na po kami nagamit ng smart bro and ok naman po..nung umuwi na po kami ng bataan ...pinatransfer namin...maganda ung pinagkabitan sa bubong walang mga harang harang and nka harap sa may post or tower ng smart(ata)...ang nangyayari po kapag umaga hanggang gabi mabagal ang net..nasa 300 ang ping pero pag madaling araw bumabalik sa dating bilis nya po....any suggestions po or kng sino pa may ganitong case?salamat po

DiVen on March 03, 2013:

PwIdi KO po BANG tanoNGIN Yung technician kong anu yung canopy address ko?

hesuka on February 21, 2013:

invalid ip address ung any help?

twentyfive (author) on January 20, 2013:

Mine has only 2 too. I'm using Windows Vista. You'll find more properties in you go to the status

Nick on January 19, 2013:

Why does my Local Area Connection Properties only have 2 tabs; "networking" and "sharing". I'm using windows 7.

twentyfive (author) on January 14, 2013:

@NewsInsmartbro Wow I never heard about that booster thing. My contract is about to finish and I am thinking if there are broadband service better than Smartbro. We don't have PLDT yet in our town so I think Globe and Smart are my choices for now and I know Smart is better and faster when it comes to internet...

@Synd smartbroken? That's so funny!

snyd on January 12, 2013:

hey guys,, ano ba dapat yung nasa link speed under configuration? ung sakin kasi 100F/100H/10H tama lang ba yun? makaka affect ba yun ng speed ko? 2mbps ako ive been with smartbroken for almost 2 years na and my contract will expire 3 mos from now.. please help me thanks.!

NewInSmartBro on January 04, 2013:

HI..i just wanna ask if TRUE ba 'yung canopy connection booster..i just installed smartbro/mybro few weeks ago, have no choice of having other ISP since sya pa lang available sa place namen sa an idea from a comp. shop that i can ask a technician na mag-iinstall ng service for the booster, na i just need to settle an amount-which is under the table transaction, for them to boost my connection..thanks!

twentyfive (author) on November 27, 2012:

yeah I experience slow connection during weekends usually. I heard lots of subscribers are in my area or close to my area. I think that is a factor. My contract will end on Feb. I'm trying to find another internet connection that is fast and unlimited and less hassles, less errors. Really have to know the options...

SCORPIO73 on November 25, 2012:

sir, 3 yrs nakong subscriber ng smartbro canopy dati ok naman ang connection pero nung may nag pakabit sa katabi naming bahay bumagal ang connection possible ba na dahil dun kaya humina ang connection namin, lagi akong tumatawag s customer service pero walang nangyayari ayaw mag papunta ng technical support, ano kya ang dapat kong gawin para mapuntahan ako ng technical support, siya nga pala pareho kami ng kapitbahay namin na may internet shop.

choi on November 25, 2012:

siguro best way para maintindihan ng iba maglagay po ng Screenshot.

legit user po ako, 1mbps myBro canopy. usually ang best download ko nsa 150kbps sa IDM. ganun din ba sainyo? naghahanap ako kung pano mawala yung limit ng net.

twentyfive (author) on October 30, 2012:

They are usually like that. If you want more clarification and explanation, go to Smart Wireless Center personally and bring your SmartBro reference number or account number. Calling their call-center is not a good idea lol

Grace Lorenzo on October 30, 2012:

sir phelp nmn po s settings ng canopy 512kbps lng un aggre.. 2mbps un apply nmin. 1st week ng oct. 2012 po kmi ng apply..

twentyfive (author) on October 28, 2012:

I've been experiencing on and off internet connection the past week. I phoned Smart again and they told me about area maintenance again. I had no choice but to wait. Now my connection is back again. Fast enough.

If my contract is finish, I might look for faster internet options. I heard about LTE. I wish Smart would offer service like that.

Krazien on October 28, 2012:

25, can i ask something ?? ,. yes, i can acces at canopy website , but i cant configure or anything im just a guest , as i read at the post we need to w8 right?, well i wait alot , i still cant lead mo to admin panel

Vestigial on October 27, 2012:

We're registered at myBro canopy plan 999. Ang plan 999 daw 1mbps but we're just receiving maximum of 100kbps only. We're suffering this speed for about 3 months already. Til one day we lost connection, then we called the technicians to come over, (sure it took 1 week for them to come). Just as they fixed the internet we asked them why we're not receiving the promo speed. They just said "Ganyan po tlga yan sir, kunwari lang yan ng office." And I was like... "WHAT?"

We do not receive the desire speed. 1 Mbps was a lie.

We just called right now from smart. asked the canopy address, but they didn't give, we told we have the rights to know as subscriber, they told us it's on the antenna. and we're like "WTH?"

They're crazy. We don't receive the speed and this is how they treat us. Screw them. I want my downspeed and upseed to increase. We can't just let this happen.

twentyfive (author) on October 24, 2012:

after the second step, you must type your canopy IP address at your browser to lead you to the admin panel.

Bull Jack on October 24, 2012:

im just a noob here, can you help me what to do after 2nd step.. tnx in advance.. my smartbro connection sucks..plz help me..

nytechemist on October 21, 2012:

recently ngka issue with smart, no browse s specific website like facebook apps. Then i called them changed the settings of proxy server. after a day now browse on all of website nmn. twag ulet ako then changed DNS nmn ginawa. i dont have to do this before nung bgo plang service ko. Tas ngaun slow connection nmn. Can rebooting the canopy will fix this?


twentyfive (author) on October 08, 2012:

Wait for the username and pw to load and it will take you to the canopy admin page

Hanna Krishia on October 08, 2012:

Hello, wanna reboot my canopy sana kaso whenever I access it, I am signed in as Guest lang. Any idea?

twentyfive (author) on October 07, 2012:

Yes it is really advisable if you visit personally Smart Center near you or at SM. Just make a request and they will surely grant it. Customer's are always right :) Make sure you have no outstanding balance in your account so they won't interrogate you eheheh

pinoyako on October 04, 2012:

sir how can you 'force' smart to replace you canopy? other than telling them its old and i've been having nightmares about my internet speed. Would it be better to visit smart center so you can talk to them personally and address the problem with the connection. my canopy is 2 yrs old now, i think.

twentyfive (author) on October 02, 2012:

Haha yeah they always reason out "please monitor your connection for 24 hours as we are updating...'

sachie on September 28, 2012:

thank you so much for this tweak! a big help for me ! dont wanna deal with those smart CS.. thanks!

twentyfive (author) on September 26, 2012:

that's really useless. I feel you. How old is your canopy? Maybe it's about time you request for a new unit from Smartbro because often old canopies are really headache and not functioning faster anymore

ihatesmartbro on September 26, 2012:

sir ask ko lan po kung my paraan pa ngayon n ma speedup ang smartbro plan 999.... download speed 50=80kbps pag madaling araw tpos 3-10kbps pag tanghali hanggang gabe.. sobrang nahihighblood n po kc ako.. pg nmn tinawagan mo CS laging "pkimonitor po ng 24hours" paulit ulit... please help po.. d mkautube d dn mka gaming... it feels like paying for nothing.. u know what it feels like right :'( :'(

twentyfive (author) on September 22, 2012:

really? how is that?

certified installer on September 21, 2012:

sir sinu gus2 wala na kau babayaran monthly at ma booster ko pa just call me

twentyfive (author) on August 21, 2012:

yes mine is configured to 100F and I didn't change it since then :)

Niko on August 20, 2012:

ohh, i see, mines set upped 1700 dl and 300 to ul, the Link Speed that I'm saying is the one that has 100F,100H,10F,10H. I forced mine to 100F , did u forced urs too?

twentyfive (author) on August 20, 2012:

I only set up close values to the allowed kbps (example 0-7000kbps) I make mine 6500

Niko on August 19, 2012:

Super thank you sa mga post mo, akala ko ako lang yung parang active na SmartBro user na mejo techy, have you tried changing your Canopy Version to 11.2 SM-DES ? and have you tried changing Link Speeds and Dynamic Rate Adapt?

bevjane on August 15, 2012:

hi po! d ko po alam kung anu e adjust dto para sa download at upload link eh.

MIR Bandwidth Settings

(Uplink + Downlink) Sustained Data Rate [may less than sign po dito, d kc pwede mag comment na may ganung sign, pakigoogle nlng po ng less than sign hehe= 7000 kbps

Sustained Uplink Data Rate : 3500(kbps) (Range: 0— 7000 kbps)

Sustained Downlink Data Rate : 3500 (kbps) (Range: 0— 7000 kbps)

Uplink Burst Allocation : 500000 (kbits) (Range: 0 — 500000 kbits)

Downlink Burst Allocation : 500000 (kbits) (Range: 0 — 500000 kbits)

Enable Broadcast/ Multicast Data Rate : Enabled

* Disabled

Broadcast/ Multicast Uplink Data Rate : 7000 (kbps) (Range: 1— 7000 kbps)

CIR Bandwidth Settings

Low Priority Uplink CIR : zero (kbps) (Range: 0— 7000 kbps)

Low Priority Downlink CIR : zero (kbps) (Range: 0— 7000 kbps)

Hi Priority Channel : Enabled

* Disabled

twentyfive (author) on August 12, 2012:

I have received an update from Smart that some subscribers will lose connection effective Aug. 13 because they are fixing something. Although this won't be in general. I'm hoping I'm not covered by that maintenance stuff. The update suggest contacting Smart hotline for affected users. That means, having to talk to their usual call center agents again. Hmp!

LordOfKat on August 09, 2012:

Nawawalan na ako ng gana sa smartbro, after this monsoon rain, nag down sila,now it's up,pero sobrang bagal.

My previous DL speed was around 1.50Mbps ngaun nasa .20-30Mbps.

I tried changing DNS settings and stuff ,wala pa din. I tried accessing the CANOPY I can see it using . Unfortunately, I was signed in as GUEST,ang nakikita ko lang eh ung "HOME,GENERAL STATUS, wala akong Username and Password to update anything. I also tried to wait for it to load for username and pass to automatically pop up, pero wala.

Called their hotline 4 times, it seems na ayaw nilang mag send ng tech to check and see what's happening. Laging, "sige sir follow up natin sa BASE STATION at makaka receive kayo ng text pag ayos na, within 24 hours"

Can you help me retrieve my old connection speed back.


Marc@smart on August 08, 2012:

I am only able to use my internet at Late night-Dawn because of its VERY VERY slow connection. Evrytime I troubleshoot , it appears that I dont have a Valid IP config and the default gateway is unavailable. Smart is disappointing(sigh) My Net runs at lower that 5kbs. Its like I'm paying my bills for nothing

twentyfive (author) on August 06, 2012:

Will find out soon. Grabe ang baha, my broadband is kinda slow but at least I have connection hehe

jake on August 03, 2012:

Sir 25 may mga tweaks ka na ba sa SmartWimax? thanks in advance if meron ;D

twentyfive (author) on August 01, 2012:

@Haopee How much for Bayantel?

@Richard Never tried it at Mac since I dont have a Mac computer lol but I think the steps are closely the same. Go to your Internet Connection Settings then to Local Area Connection Status, you will find all other functions there.

Richard on July 27, 2012:

how do you do this with a mac os? hehe

haynako on July 27, 2012:

wlng ng yari boss, still ang bagal prin ng net ko... lag dc sa online.. pg browse naman ang tagal lalo na download...

haopee on July 24, 2012:

This is great. I had to share this with my friend because she's been complaining that Smart Broadband is very slow. I don't have experience in using it so I had to search somewhere else. By the way, I still prefer Bayantel.

computer instructor on July 24, 2012:

how about typing arp -a in cmd?

twentyfive (author) on July 22, 2012:

Once you have accessed the admin canopy panel, you can adjust teh download and upload setting by going to the Quality of Service or QoS I think with the old canopy like yours, maximum speed is 1500mbps? Just check it and adjust your settings. Check out my comment to Chingkaineh above. Username and password is default, The data will appear once the page is loaded completely, wait for it to load

bro on July 20, 2012:

25, wala pa ba ung sa upload and download mod? saka ano username pass ng canopy? same pa rn add nung skn pa rn..

twentyfive (author) on July 16, 2012:

you can just buy a new canopy if they are still offering units. I gotta know more about Wimax 999 if it's awesome and reliable and fast

Sophia on July 08, 2012:

hi twentyfive. i've been smart bro canopy 999 plan subscriber for 4yrs now. but now, 799 lang ang monthly payment ko kasi nag-avail ako ng 24 mos retention nung 2010. my problem is bigla na lang "limited or no connectivity" ang naging status ko, i called to smart customer service at may pumunta namang technician sa bahay namin only to informed me na down na raw ang canopy ko at di na makasagap ng signal. he asked me to migrate to smartbro wimax 999 but when i went to smart wireless center, they told me that my monthly payment will be 999 again with lock-in period of 24 months, because of that, i refused to migrate. ipapa-disconnect ko na dapat ang canopy ko and switch to globe but unfortunately, sabi ng globe, wala pa raw facility sa area namin. do you think meron pang other way para maging ok ulit ang connection ko, as of now hindi ko pa rin pinapa disconnect kasi im still hoping na may chance na maayos because sometimes my connection naman ako..


twentyfive (author) on July 08, 2012:

relax and don't log in after failed attempts. You have to wait for the system to refresh and 48 hours to finally let you log in again. Better yet, call Smartbro hotline about your slow internet connection.

noob on July 08, 2012:

still got the same error


You have timed out of your session, have been locked out due to too many unauthorized access attempts, or have exceeded your maximum allowed sessions.

Please press here to continue"

twentyfive (author) on July 05, 2012:

To change and adjust your Smartbro canopy download and upload speed, log in to your Admin Canopy Panel, go to Quality of Service (Qos) tab, then see MIR Bandwidth Settings and CIR Bandwidth Settings, scroll over and you'll see the default speed, change them to the maximum speed which is 1000mbps or 2000mbs (depending on your version of Smartbro Canopy) then save all data. Reboot and have your speedtest

I'm gonna make another article about that soon due to lots of requests :) Thanks for dropping by!

chingkaineh on July 03, 2012:

direct connection lang po,,ok na po dl speed ko ,,upload speed ko na lang po problema ko.lagi na lang 0.03-0.04 mbps lang ,,kya sobra lag pa po ako,,ping ko lessthan 100 tpos dl speed ko 1.30mbps,,help me po kuya plsss

twentyfive (author) on July 02, 2012:

are you using a router?

chingkaineh on June 27, 2012:

kuya na reboot ko na sya,,kya lang ganun pa din,,bagal pa din ,,sad!!

chingkaineh on June 27, 2012:

kuya di po lumalabas ung user and pass automatically eh,,T_T,,what should i do now kuya?tnx for d reply

twentyfive (author) on June 27, 2012:

try again after 36 hours

noob on June 26, 2012:


You have timed out of your session, have been locked out due to too many unauthorized access attempts, or have exceeded your maximum allowed sessions.

Please press here to continue

twentyfive (author) on June 26, 2012:

wait for the canopy admin panel page to load and teh username and password will appear automatically

chingkaineh on June 23, 2012:

sir nabuksan ko na po ung canopy page ko,,kya lang need ng pass and username eh,,pls help,,sa umaga lang mbilis net ko,,ty,ty ty

twentyfive (author) on May 30, 2012:

yeah it's fine. always after they fixed it but what happens when it stops again, that time you should know yourself and not depend on them so much :)

HallyMao on May 29, 2012:

Best way parin ang pagtawag sa *1888. The day before yesterday I contacted their hotline and requested for a technician to come on our place due to intermittent connection I had been experiencing from the past few days. I was surprised that the day after I called, the technician arrived and he fixed our antenna by making it more higher and tweak some changes in my canopy page. After that everything is fine now.

twentyfive (author) on May 22, 2012:

Same thing happened with me. I just did the thing again and it works. Do it smoothly. Don't be in a hurry.

Snod on May 22, 2012:

sir,pareho kami prob ni dumbro! sinubukan ko po maghintay.. umabot po 20 mins. ala pa rin lumabas na user at pass! i did not type anything.. pero ala tlga nangyari..

franzians on May 17, 2012:

I have done what you have said all and all but in the end d naman ngpunta sa smartbro portal. so how will i know that it works?

twentyfive (author) on May 16, 2012:

@Dumbro wait mo upload ng system yung admin username and password. They will appear after few seconds. if you type anything, they won't appear at all. You will see the REBOOT button once the panel opened.

@Mig Try changing the settings again from your Local Area Connection by going to the Internet Protocol (TCP/IP) item. Double click it. Under "Internet Protocol (TCP/IP) Properties", you will see Obtain an IP address automatically and Obtain DNS server address automatically. Tick them and tap OK. Then proceed to your canopy URL to your browser.

mig on May 16, 2012:

hi. i just got my Canopy, umakyat ako sa antenna :) kaso hindi ako makapasok sa canopy page. eto lang ang laging lumalabas The connection has timed out The server at is taking too long to respond. hindi yan ung canopy address ko.example lang. thanks in advance :)

dumbro on May 15, 2012:

hi. i just wanna know, paano un? pag pumupunta ako sa canopy page ko? wala naman ako nakikita reboot dun? tapos di ko pa alam password kaya di makapag log in? what should i do?

twentyfive (author) on May 15, 2012:

@Kraid Yes , Cisco is one best wifi router for me, the fastest, too. Linksys has proven to work better than any other router. Perfect match to Smartbro internet

@Herson if you are using a router, you need to plug the Smartbro port and start your IP settings again so you can browse your canopy

Herson Keith Sanchez on May 09, 2012:

bkt hnd nakita ko na yung canopy ko bkt d naconnect kpg nilalgay ko na sa browser yung ip address?

Kraid on May 08, 2012:

Hi Sir, Good day, ask ko lang kung maganda ba itong wifi router na ito para sa smartbro canopy, i'm planning to set-up a wifi connection in our house.

Looking forward to your response. thanks!

twentyfive (author) on May 08, 2012:

@Rey wait for few seconds for the page to load the admin username and password. They will appear automatically. You dont need to type anything.

rey on May 06, 2012:

sir anung po password and username ng canopy? kailngan po kc pra mabuksan ung website ng canopy?

leave a comment pleassssssseeee

rey on May 06, 2012:

sir bat ganun kailngan pa nga user name and pass:

pero dati nabuksan ko na po ang canopy ko ngaun nabuksan ko nga kaso kailgan ng authorization pra mabuksan? can you help me sir .

twentyfive (author) on April 28, 2012:

Yes, it's a huge factor.

Jesse on April 26, 2012:

thanks for the urgent reply sir... Malaking factor ba harang sa net speed ko?

twentyfive (author) on April 26, 2012:

Yes if something big is blocking your antenna, you must transfer it to nice spot where it's visible to the tower. 5 feet lang kasi yung height ng canopy post so often it can't receive enough signal. You can request to make it higher. Ask Smartbro. I think you will pay some fees when you use some things like pole from them.

Jesse on April 26, 2012:

sir, makakaapekto po ba sa net connection ko yung may mga blockage sa antenna?, sa di kalayuan kasi may puno ng niyog na nakaharang sa antenna kaya walang visibility sa tower ng smart?

twentyfive (author) on April 24, 2012:

yes, pwede. Just make a request to Smartbro to replace your old canopy. Tell them your connection has been so unsatisfactory. Thank you for dropping by RJ :)

RJ on April 24, 2012:

tanong ko lang sana kung kailangan magpalit ng antenna for canopy subscribers? last nov. 2010 ako nag subscribe. may nabasa kasi ako sa thread na ito na, mas mabilis ung mga bagong canopy. pag nag renew ako ng contract (since wala naman akong naging problem sa smartbro except na hanggang 1mbps lang talaga nakukuha ko kahit up to 2mbps ung plan) puwede kaya na mag demand ako ng mas mabilis na speed para lang mag renew ako?

twentyfive (author) on April 16, 2012:

@Kazmar USB or Plug it stick are usually slower than the DSL or home canopy broadband like Smartbro canopy 999. I bought my USB plug it before and just threw it away coz it was worthless. lol There's no way you can speed it up since it will stop and connect and stop and connect again over and over

@Jiandrake What is your computer? Check out your internet browser too if you're using a fast computer like Dual Core or Mac, then you're fine. Are you using the latest Firefox or Google Chrome? If yes, then the canopy may have the problem. observe it for 2 days, if connection still so slow, it's time you call the Smartbro tech support.

jiandrake on April 16, 2012:

hi ask ko lang kaka kabit pa lang ng smart bro ko na cannopy 999 1mbps pero napaka bagal .37mbps lang lagi ang download speed ko pa help naman thanks

Kazmarr on April 10, 2012:

hello sir, how can i speed up my USB smart broadband? please tell me

twentyfive (author) on April 10, 2012:

Check first if your current Smartbro bill is not 2000 above. Usually, they want to call your attention thru slow connection if you have unpaid bills. If not, disconnect your router and plug the Smartbro to your main computer. Then test it if you get good internet connection. If not, it's probably your antenna. You can check it by downloading the Smartbro Internet Quickfix and doing the troubleshooting. If you still have intermittent connection, you need to ask a tech guy by calling their hotline. If you know your canopy ip address, you can tweak and reboot your canopy settings yourself otherwise you just depend on the tech guy. Good luck.

marvin on April 10, 2012:

sir probs ko po 1 month na to paputol putol konekxon 11 pm - 9 am mblis net pero pg patak ng 10am- 10pm RTO ng RTO na xa anu po pwde ko gwin soluxon ngwa n po nmin ng mga agent basic troubleshootings. may router po ako gmit sa tatlo pc....

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