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Outsourced Network Monitoring: The Advantages

Dan earned his CompTIA (CIOS) certification in 2010 and worked in the computer repair/networking industry for several years.


Businesses should be goal-oriented where the focus revolves around profit—not the time-consuming management of ever-changing IT systems. The more time businesses spend managing their own IT infrastructures, the less time they have for general business management. Managing stress is another factor that businesses must consider—dealing with computer maintenance and occasional system outages has the potential to create a degree of stress that's avoidable when managed properly.

This is all especially true when a business' income depends on its computers for continuity—businesses that run this way must strike a balance between profit gain and IT management. A current trend in the business community is to outsource the monitoring and maintenance of computers to IT professionals. The stress saved from outsourcing is a given, but there are other benefits to outsourcing.

Quality of Service

The status of network data flow—whether it's transmitting efficiently or not—rests under the umbrella of QoS, or quality of service standards and procedures. The cumulative efforts of QoS result in saved time and efficiency. As long as the physical network is arranged appropriately, software built into computers, routers, and switches can be configured to enable optimized use of computer programs (or apps), giving higher priority (faster speed) to some over others.

When changes in data flow efficiency are detected by trained technicians, they can be compensated for by adjusting settings in network equipment. Adjustments can also be extended for the optimization of individual computers.

Security Monitoring

Efficient security is practiced when businesses follow standards set forth by the IT security industry. Any business serious about protecting their IT infrastructure from cybercriminals cannot ignore this aspect of computer technology—this is especially true with the glamorization of computer hacking nurtured by pop culture and cult films such as Hackers (1995). The monetization of stolen data, typically sold on the deep web, is another driving force behind the importance of computer security.

It's a common misconception that antivirus software is sufficient to protect computers from being exploited by cybercriminals. The proper configuration of routers and switches, location of servers, and employee network access policies must be considered. In addition, physical security should be evaluated. If hackers are unable to access computers via a remote network, they will attempt to gain physical access.

When the necessary, minimal measures are taken, professionals can take over and monitor networks with optimized proficiency—certainly, a note-worthy degree of stress removed from the business owner.

Software Updates

Software installed on computers is continually evaluated by manufacturers and user communities and fixed where necessary. Manufacturers will release updates to their software periodically and make it available via update functions in the operating system (e.g., Microsoft Windows), computer programs, or directly from the manufacturers' websites. Software updates for computer operating systems and programs include repairs, security patches, or more efficient versions—sometimes with new features.

The installation of the software should be done with caution and in a way where it will not affect the efficiency of the company. Software updates have been known to bring business operations to a halt when not installed properly, or when they are incorrectly configured—the timing of the software updates is also important. Professionals who are familiar with common software update scenarios can manage the installation of the software and with timing where it will not interfere with business operations.

Moving Forward

The benefits of outsourcing the management and monitoring of business computer networks are undeniable. Business owners and managers can rest assured knowing that their networks are under the best possible care in the industry when outsourcing computer maintenance to industry professionals—especially if the plan implemented by the IT service provider is comprehensive.

These types of plans may also include disaster recovery where data may be preserved and restored in relatively little time in case of system outage—data preservation is certainly a priority, especially when the data mission-critical. Common scenarios are when businesses are infected with ransomware—a type of malicious software that encrypts computer files and renders them unusable—the IT service that manages the business' data backup will restore most, if not all of the files affected by the ransomware.

Other data loss scenarios accommodated by IT services are those induced by fire, theft, and various other disasters. The features provided by professionals are worth considering when business continuity is at stake.

This content reflects the personal opinions of the author. It is accurate and true to the best of the author’s knowledge and should not be substituted for impartial fact or advice in legal, political, or personal matters.

© 2021 Dan Martino

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