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OSS Full Form & BSS Full Form: What Is The Full Form and Meaning Of OSS & BSS?

Umesh Kurmi is a semi-qualified Chartered Accountant from the Institute of Chartered Accountants of Nepal. He has seven years of experience.


Full Form of OSS and its Meaning

OSS is an abbreviation for Operations Support System. The operational support system (OSS) is a software component that permits a service provider to screen, direct, break down, and deal with the services of its organization.

Most client-oriented undertakings, like purchasing, paying, and assistance, are upheld by such programming applications related to a business support system (BSS).

The development and implementation of OSS systems frequently require information technology (IT) expertise as well as the assistance of integrators who can guarantee the product works with network infrastructure, for example, virtual overlay networks, to pass on basic data about service satisfaction and delivery.


Full Form of BSS and its Meaning

Business Support System (BSS) is an abbreviation for a group of business aspects used in networking to assist service providers in gaining customer information, compiling real-time subscriptions, and introducing new revenue-producing services. A BSS is essential because it enables service providers to support and extend operations to improve business services. All service providers, including mobile, fixed, and cable networks, use business support systems.

A BSS is also referred to as an operational support system (OSS), yet there are some differences.

OSS & BSS Differences

The major solutions necessary to successfully run telecommunications networks are the Operations Support System (OSS) and the Business Support System (BSS). OSS + BSS enables operators to launch a variety of novel network services. OSS manages the network's operations, including modules like Order and Workflow Management, Resource and Service Inventory, Network Discovery and Topology, and more, whereas BSS manages the network's business, including modules like Customer Relationship Management, Billing and Invoicing, Partner Management, Omnichannel Self-Care, Campaigns and Promotions Management, and more.

To be more specific, an OSS solution assists CSPs in managing network complexities and achieving operational excellence, whereas a BSS solution assists in managing customer experiences, introducing innovative services, increasing revenue, managing partnerships, getting organized, and making sound business decisions through the use of comprehensive BI reports.


OSS/BSS: Pros & Cons of a SaaS Billing System

There are numerous advantages here. Most significantly, SaaS billing is web-based, allowing you to manage your billing from anywhere. Online billing software is also more adaptable and may expand as new billing scenarios (such as the micro billing boom) emerge. Finally, most SaaS have excellent online communities that can answer issues much faster than traditional finance services.

On the negative side, online billing sometimes necessitates coding, which might be difficult if you don't have a web developer on staff.

OSS and BSS Integration

OSSs originally showed up in traditional voice telephone frameworks to oversee voice connections. Afterward, they were adjusted to control IP-based internet traffic (including VoIP) and broadband services. The OSS, combined with the BSS, is basic for conveying different business exercises. The two frameworks are regularly interwoven and are some of the time alluded to as OSS/BSS. An OSS can send orders, fault, and service guarantee information to the BSS.

The OSS/BSS business is enormous, with different research associations assessing it to be worth more than $50 billion all around the world. Amdocs, Ericsson, HPE, and Oracle are a portion of the significant members in the OSS market.

To offer new services, both OSS and BSS programming required a broad turn of events. While network architects and engineers frequently utilized them to monitor and maintain systems, they were typically developed and maintained by IT personnel, which is separate from network architecture staff in many telecom carriers.


LSO Introduction

As software-defined networking (SDN) and network functions virtualization (NFV) gain traction, they are likely to altogether affect OSS/BSS by empowering more noteworthy hardware interoperability through open data models. OSS, for example, were previously tailored to specific proprietary network gear, but with the emergence of more open SDN architecture and NFV-based equipment, it became simpler to share network information and observe data across a more extensive area of operation.

This trend has encouraged the introduction of a software layer known as lifecycle service orchestration (LSO), which integrates some OSS and BSS functions for SDN and NFV networks. The introduction of open-source software, such as that for SDN controllers, was also anticipated to affect the OSS market, as more specialist service providers were keen on creating customized, yet open, frameworks.

As per the SDxCentral study, LSO started to assume control over pieces of the OSS market while additionally expanding, coming to up to $2 billion by 2019. This had placed a strain on OSS/BSS software producers to adjust their innovations to open SDN and NFV platforms and give LSO-characterized end-to-end service orchestration.

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The SDxCentral study team also expected that as OSS services migrated to LSO, the software would acquire greater control over network hardware, allowing for automated provisioning, monitoring, and network control.


Operations Support System

An operation support system (OSS) is a piece of programming that is utilized to screen, control, analyze, and oversee networks.

Both OSS and the business support system (BSS) are engaged with client assignments like requesting, charging, and client help.

Lifecycle service orchestration (LSO) consolidates OSS and BSS's usefulness for virtualized networks and can overwhelm the OSS market.

Business Support System

A BSS provides a convergent, integrated, and synchronized business environment to a service provider. A strong BSS gives service providers system control and customized scheduling, making it easier to implement essential changes while maintaining client happiness.

Customer order management, customer data management, billing and rating, and business-to-business (B2B) and business-to-consumer (B2C) services are typical BSS activities.


Other Full Forms of OSS

SNFull FormsCategory


Open Sound System

Information Technology


Open-Source Software

Information Technology


Operations Support System

Information Technology


Operations Support Systems

Computer and Networking


Omnitrax Switching Services



Operation Support System



Operator Services System



Openly Stealable Source



Opera Schedule Server



Open Source Software



Operating Systems Software



Operating System Switch



Object Services Standard



Oh So Social



Operational Support System

Space Science


Oex (orbiter Experiments) Support System

Space Science


Office of Space Science

Space Science


Optics Sub-system

Space Science


Orbiting Space Station

Space Science


Open Source Systems

Computer Hardware


Other Stable Shareholders

Stock Exchange


Ontario Sire Stakes



Office of Strategic Services

Military and Defense


Optical Surveillance System

Military and Defense



What is the difference between BSS and OSS?

The order capture, Customer Relationship Management, and Telecommunications billing are the primary functions of BSS, whereas Order Management, Network Inventory Management, and Network Operations are the primary functions of OSS.

What are the features of OSS BSS systems?

  • Configuration and provisioning of networks
  • Management of faults.
  • Inventory control.
  • Post/Pre-Paid systems with overlay networking (SDN overlay).
  • Management of Service Requests
  • The technology of VoIP.

Why do we need OSS?

In summary, operational support systems (OSS) are IT tools and applications that are used to monitor and manage big communication networks. The difficulty of establishing an efficient and lucrative network with even a few hundred devices and clients necessitates the use of OSS by all communication service providers.

What is the OSS BSS solution?

OSS/BSS, often known as BSS/OSS or B/OSS, refers to the integration of network operations and business operations into a single platform. An operations and business support system encompass all of the specialized IT applications required by a service provider or organization to administer a network.

What is BSS OSS in Amdocs?

Operations and business support systems (OSS and BSS) are being redesigned or refactored to become cloud-native, microservices-based applications capable of running on hybrid and multi-cloud computing and storage infrastructure.

Is provisioning OSS or BSS?

OSS handles network operations tasks like performance, faults, configuration, provisioning, network inventory, and service assurance; BSS handles customer-facing tasks like billing, charging, service fulfillment, revenue management, customer and order management, and product catalogs, among other things.

What is BSS billing?

CSPs are resorting to increasingly comprehensive and sophisticated business support systems (BSS) to optimize billing and other functions to meet the demands of the digital era. The primary function of a billing system in telecommunications is to coordinate payments and invoices between telcos and their customers.

What is OSS integration?

OSS encompasses software, hardware, system integration, and business processes. OSS, as a collection of inter-connected applications, aids in the design, construction, and operation of both the communications network as a whole and the specific services that use it.

This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.

© 2022 Umesh Kurmi

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