Mansurat loves to write on tech related issues and how to navigate them in our daily lives
Based on a survey, we have identified the top seven zoom malfunctions and provided a detailed troubleshooting guide to get rid of them. After implementing the procedures listed below, you can get back to that meeting again without having to worry about the zoom conference going wrong.
Breakdown Of The Seven Most Frequent Zoom Malfunctions And Troubleshooting Guide
While some zoom problems arise as a result of technical malfunctions, others are sometimes based on some user errors. It is important to identify these errors and understand why they occur in order to avoid them. Also, knowing why the errors occur will guide you on what to do to cancel it out whenever it arises.
Zoom Webcam Malfunction
Your web camera may suddenly stop connecting to that zoom meeting or it just abruptly disconnects during a meeting. It sure must have left you wondering why your zoom camera keeps glitching.
There are lots of factors that could be linked to your camera's malfunction. These factors include:
Zoom access to your camera is disabled.
Failure to adjust camera settings before a call.
You did not select a web camera before initiating the call.
The device's camera may be faulty.
Here is how to get your camera to connect with zoom again:
Firstly, you need to confirm your device's camera is still functioning. Close the zoom app and create a short video with your camera. If it works fine, you can move to the next step.
Now, you have to fix this issue from the zoom app.
Before joining a call or a meeting, link your camera with zoom. Re-check to confirm it's turned on.
Navigate to your device's setting. Check if the camera is turned off. If it is off, hit the enable button to turn it on.
Close all apps that you will not be using while on the call. Background activities from these apps can interrupt your meeting especially apps that make use of your device's camera.
Allow zoom to access your camera by enabling permission to connect with your device.
If your laptop is running on an older software, do well to update it.
Uninstall the zoom app on your phone then install it back.
Also, you can switch off your device then turn it back on after a few minutes.
The above steps should fix zoom glitch and your webcam should be able to work with zoom again. However, if the issues still persist, consider checking your device's compatibility with zoom as some devices are not compatible with the zoom app.
Poor Sound Quality During Calls
Poor sound quality during a zoom conference may be an issue from the host or an issue from the end of other members. Sound waves travel in different directions and that's why it is important that the room you use for your zoom call be well suited for it.
Also, the kind of speaker or microphone on your device will also affect the sound quality during your call.
If you have been wondering why your zoom audio is so bad, here are a few reasons why:
The room is not soundproof.
Your device's speaker or microphone is faulty.
You are in a windy room.
Your internet connection is poor.
Here is how you can fix the sound in zoom to get it working well again:
Beware of receiving calls in rooms that are not soundproof. Staying in a room that retains noise from your neighborhood will disturb the call from your end and affect the sound at the end of the other members. Try to stay in a relatively quiet room void of any form of noise.
A windy room will also disturb your call as the waves interrupt voice transmission. Do well to turn off fans or any device that could make the room windy.
Use a room whose surfaces do not return the vibrations from your own voice. A room with multi layered curtains, nice rugs and foams will help reduce the effect of the sound bouncing back.
Make use of a good internet connection. A poor internet connection will affect the overall quality of the call. Moving closer to the router may help improve the connection.
Ensure your device's speaker or microphone is working well. A faulty microphone can create unnecessary noises during the call. Check to see if the issue is from your speaker and have it fixed.
Also, select your desired microphone during the call.
A simple device restart will clear unnecessary bugs as well.
Zoom App Freeze While On Calls
What could be more frustrating than leaving a zoom call without a proper close because your app freezes? Well you are not alone in this. The zoom app sometimes displays such errors. It either lags or it freezes completely and the screen goes blank.
Your zoom call will keep freezing or buffering if your device is incompatible or if your network is poor. When the server is facing a high traffic, such an error can occur as well.
Here is how you can unfreeze the zoom app and stop it from interfering with your calls:
Check your device's compatibility:This error can come up if your device is incompatible with zoom. Knowing your device's compatibility with zoom will help you identify where the problem lies.
Internet connection: ensure your internet connection is strong as a poor internet connection can cause this. You can try adjusting your position to the router as moving closer to it will increase your browsing speed and fix the buffering.
A high trafficked server can affect your device making it lag as well. In such a scenario, going off and returning back after an interval of time should fix the problem.
You can as well uninstall and reinstall the app if the lagging continues after trying out the above troubleshooting steps.
Consider rebooting if the lagging persists after all the above.
Absence Of Screen Sharing Feature On Zoom
The screen sharing feature is one of the features that distinguishes zoom from other meeting apps. The basic and advanced plans are just suitable for any business presentation or conference, depending on your needs. Dissatisfaction becomes inevitable when you rely on this for a presentation only for the app to start messing around. You surely want to find out why screen sharing is not working.
Well, there are a few steps you can follow to correct this and hop back on your zoom meeting.
Zoom only functions well on certain software versions so be sure your version is not out of date.
You need to check your device's compatibility with zoom to be sure your windows version and Android or IOS version is compatible with zoom.
Recheck the steps you used when trying to share the screen with your audience.
You can share your screen with your audience using the meeting control menu.
If the problem persists and you still have issues sharing your screen, try logging out and logging in of zoom.
You can as well turn on and off your device if all else fails.
Loss Of Remote Control While Sharing Your Screen
When everyone is talking, literally, no one is listening. This is why a lot of people opt for remote control options in zoom meetings. This will give your audience the ability to communicate with you, most likely by typing while you do the speaking.
Sometimes, zoom remote control may stop working leaving you under the illusion that your audience is following meanwhile, they are just unable to respond. Before looking at this malfunction from a technical viewpoint, be sure you made use of the right steps in enabling remote control.
To enable remote control, here are the steps to follow:
Log in to the zoom app.
Ensure you are logging in as administrator as this is when you will get the option to edit account settings.
Once you have logged in, you can head on to adjusting the meeting settings.
Go to the tab menu and click on it. A new menu will pop up, select remote control. A tap on the button will enable this feature.
Now allow remote control from the end of the user then customize your request.
This will allow remote control for your audience. Also, users can request for remote control by doing the following.
Once the meeting is ongoing, navigate the view option menu.
A new tab will come up. Move to request remote control and click on it.
Your audience can get remote control themselves by following the above steps or you can enable it from your end. Here is how to go about it.
Go to the remote control menu and click on it.
Now, you get to select only those you are willing to give remote control and add them.
These are the basic steps to enable remote control. If you have followed the steps above and you still face issues, then they are technical problems that need fixing. To get rid of this, make sure you check out the following:
Ensure you have enabled access to zoom on your device. If you have not enabled access, you will face issues during your call.
Make sure you use the updated window versions for Mac and Linux as well as the updated versions for Android and IOS whichever you will be attending the call with.
With all the above guidelines, you should be able to regain remote control while screen sharing.
Zoom Email Message Sending Failure
Have you had to reschedule a meeting because someone on the team did not get the invite? Or have you missed several appointments because you did not get a zoom invite? Well this is a common problem. Surely, you want to know why zoom invites are not being received.
Here are a few reasons why this could be happening:
Server permission: You need to confirm that you have given permission to receive emails from zoom. If you have a schedule maybe with someone in your company, be sure the server has gotten access to your email otherwise the mails would never be delivered.
Network delay: Usually, it takes zoom only a couple of minutes to send email notifications. But it may last longer than that at certain times. To avoid such a scenario, meetings should be scheduled a few hours to the actual time so that delivery time does not alter the scheduled appointment.
Delivery to the wrong section: The notification might come and then your device flags it as spam. It would not appear as a regular inbox so do well to check spam folders for Gmail and Yahoo. For outlook email, you can check your junk mail.
The right email: Perhaps you may have filled in the wrong email address to receive the zoom notification. In this case, the email is being sent to an address you do not have access to. If this is the case, you will have to change your zoom confirmation email.
Here is how to change zoom confirmation email:
Log in to zoom.
Move to webinars and then title of the webinar.
Navigate to the page's bottom and you will find the email setting.
Click on the button for edit confirmation email.
Fill in the correct email and save.
Maybe you just created a zoom account and you are not receiving any activation email despite trying several times. You can try the guidelines stated above and if nothing changes contact zoom.
Many people have innocently joined zoom meetings they were not invited to simply because they were still learning how to navigate the platform. Others intentionally enjoy intruding. There are cases of people joining a meeting and disrupting the flow of the meeting by acting noisy and saying lots of unnecessary and sometimes vulgar stuff.
These things are inevitable when you do not take the necessary measures to keep your meeting private. Zoom encryption services are still not strong enough to meet some privacy demands. A random insertion of different codes on the zoom platform can give anyone access to your meeting.
To avoid having your meeting disrupted by intruders, ensure you apply the following security guidelines:
Change your meeting ID and password for every meeting.
Do not publicize your meeting ID and password on social media platforms. Avoid sharing these details with non participants.
Enable zoom security features for your meeting before sharing invites.
When screen sharing, admit only those you will be expecting for the call. This will help in keeping intruders out.
Before sharing invites for the meeting, make sure access is invite only.
Create a waiting room. This will allow you to screen people joining and only grant permission to those who were invited.
Once everyone joins the meeting, lock it before you get started.
Mute the microphone of your audience once the meeting starts.
Disable private chat to prevent private messaging and try to sustain everyone's attention.
If anyone tries to disrupt the meeting even after trying out all the above, you can disable their camera, mute their microphone or excuse them from the meeting.
Zoom has special features that makes video conferencing convenient but it is not perfect. If you love zoom services, you only need to take extra precautions to protect your meetings confidentiality.
These are the seven most common zoom problems that arise during calls. However, they are some other issues that may disturb the smooth flow of your call. We will look at these other issues and how to fix them very quickly.
Other Zoom Meeting Issues Include
Zoom Keeps Crashing
Are you constantly being redirected from the app? Or you are trying to join the meeting and you are being returned to the home page. This can be pretty annoying. The major reason why zoom keeps crashing when you try to join a meeting is your internet connection. A poor internet connection or a very slow browsing speed can cause this.
Now that you know the cause, it's time to look at how you can fix zoom to stop it from crashing.
Close other apps and activities that may be competing for bandwidth.
Adjust your position to the router to get a stronger connection.
Once you have adjusted your connection, zoom will no longer crash and you can hop back on that meeting.
Zoom Keeps Crashing Computer
Trying to connect to zoom yet your device keeps going blank? This may be due to some settings on your device.
To get rid of this, you can turn off all apps that may be running in the background as running too many programs on your device can make it crash.
Also, try clearing a bit of your device's memory. Lack of storage space sometimes causes this. Even if you have no tangible files to get rid, you can clear cache to free your system's memory a bit. This should fix the crashing.
Zoom Audio Cutting Out
The sound from zoom is meant to be clear and vivid. When you face issues of audio cutting out or fading in and out. There are certain things you can check on your device to stop this.
Troubleshooting steps on how to stop zoom audio cutting out:
Log into your zoom account and go to settings.
Move to the menu for lock settings and click on it. This will disable the lock settings function.
Move to the microphone tab and click on the button that indicates reduction of sound reverberation.
This should fix the sound issues you are encountering.
Zoom Bluetooth Headset Issues
The most common bluetooth headset malfunction is the inability of your zoom to work with your headset in conveying audios. Your bluetooth is supposed to work with zoom but if you have not followed the right configurations, it would not.
Steps to follow to connect bluetooth to headphones:
When joining a meeting or a call, select the headset from the options presented.
Next, ensure the speaker is working before resuming the call.
If you follow the right process, your bluetooth should work with zoom. However, you may still be unable to hear a thing with your headset if zoom has no access to your device's microphone.
Here is how to give zoom access to your device's microphone.
For android devices, navigate the settings menu, select apps and notifications, next you click on permission and then microphone.
For IOS devices, move to the settings bar and click on it. Then you select privacy and microphone.
Your bluetooth headphone may occasionally disconnect from zoom. This could happen if the battery life is low or the headphones may be having a problem.
Zoom Update Issues
Are you getting the prompt to update zoom? Everyone who is not on the version 5.0+ will be unable to use the app without updating it. Perhaps you have taken due diligence to update the app yet it's not working. You must be wondering why zoom is not updating.
Ideally, the app is meant to migrate to the latest version when you try to update it. However, this may not be the outcome. When this happens, uninstall the old version on your device then reinstall the new version afterwards. You can update your zoom app here.
Host Is Unable To Raise Blue Hand On Zoom
The zoom app has features that allows the host and the audience or participants to communicate both verbally and non verbally. To allow for order, many people opt for the non verbal communication method. This feature allows participants to be able to a raise blue hand icon indicating they have something to say. This feature is only open to participants or the audience hence the host cannot raise the blue hand in a meeting.
Here is how to enable this feature for your audience:
Log into your zoom account.
Select the settings bar.
A meeting tab will pop up
Navigate the cursor to the non verbal feedback tab and click on it once.
Participants can now raise hands.
How to raise blue hand in zoom:
Log into your zoom account.
Choose the option for participant.
Move to the end of the page. Turn to your right, you will find the blue hand button.
Here is how to see participants that have raised their hands as a host:
Click on the button that indicates list of participants
The participant or participants that have raised their hands will show up.
Low Bandwidth On Zoom
When your bandwidth is low, your meeting may be abruptly interrupted. In cases like this, the only way out is to raise your bandwidth.
Here are ways you can raise your bandwidth on zoom:
Moving closer to the router will raise your browsing speed and bandwidth. You can move your laptop or mobile device to a comfortable spot that will be close to your router.
Take a bandwidth test to know your internet speed.
Change to an audio only meeting as video and audio enabled meeting will consume more bandwidth. With audio only meetings, you can get a better connection and a smoother experience without having to deal with audio breaks and poor video quality.
Keep the microphone on mute when you are not talking.
Stop all background applications. The goal here is to remove all unnecessary activities that could be competing for bandwidth. This way you can focus on getting through your meeting.
Free your router of other connections as this will also raise your internet connection. If there are devices connected to the router that are not in use. Disconnect them first then try getting back to your meeting.
Try to avoid screen sharing as this will consume bandwidth. Only share the screen when it becomes a need and maybe you have to share some materials with your audience.
The steps above will help you get through your meeting successfully even with a low bandwidth.
Frequently Asked Questions
Q: How do I fix zoom problems?
Answer: This article contains about fourteen zoom issues and troubleshooting steps. You can go through this article to find the particular zoom problem you are facing and how to fix it.
Q: How many people can be on zoom at once?
Answer: You can have up to 100 participants for your zoom meeting and up to 1000 with a paid plan.
Q: Why is my zoom breaking up?
Answer: Your zoom may be breaking due to your internet connection. Check your internet speed to know how strong your connection is.
Zoom may pose some issues from time to time but it still has benefits that can be enjoyed. To optimize zoom performance, it is important to check your device and your device's settings as well as zoom settings before any call.
This will allow you to spot malfunctions that may occur beforehand and fix them.
This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.