VN250 Problems & Solutions
I have had a couple of minor issues with the LG Cosmos VN250 phone. So far there have been 2 problems, one related to charging and the other related to the interface freezing when trying to save a picture. Here is a description and solution to those problems.
LG Cosmos Charging Problem - We had a couple of instances where the phone did not seem to charge. Turns out the USB power connector can be a little tricky. We found this out because we plugged in the phone to charge it overnight and the next day there was no charge. This happened on the wall charger but I suppose it could happen on the PC Charger as well.
Turns out the connector is touchy sometimes but the simple solution is to make sure when you plug in the phone to the charger that the battery icon in the upper right hand side is charging when you put the phone down. By slightly wiggling the connector until the icon shows charging seemed to do the trick.
If you don't know what I mean by the batter icon charging it is an animated icon of the battery at different levels or charge to make it look like the icon is filling up. It looks like the batter is filling up from bottom (left) to top (right). Since we have done this there have been no problems.
LGVN250 Frozen Interface - While trying to save a picture to the SD memory card, the phone seemed to freeze. We could not make a call, receive a call or get any of the buttons do do anything. The front just showed the words "Saved to Card" and would not update.
powering the phone off but none of the buttons worked. Tried charging
the phone by plugging it into a PC. No effect. Could not make or
receive a call. It was just frozen and none of the keys did anything.
We tried different combination's of buttons but that had no effect.
Problem was this happened on a Sunday night after the store closed so we
could not get any help from a technician. We were expecting an
important call and were desperate.
Here's what worked;
(Warning I do not know if this will damage your memory card or phone
interface. I am only telling you what worked for us. Please consult
your LG representative to seek out other solutions.)
- Unplug the MicroSim card
- Hit and hold the End/Pwr button until phone powers off
- When power is off, replace MicroSim Card
step 2 until phone powers on.
This worked for us. Seemed to save the picture so there was no lost data and other features of the phone worked OK. My sense is this would be fixed as part of an update for the software. I have no idea if this may cause problems but it was a desperate situation. I'll need to look into this and see if there is a more elegant solution.
Anybody else had problems with this Phone? If you fixed them let use know.
Post them in the comments below so we can keep using our phones!
Over the Air Software Update
Here's a new tid bit that may help a few people. Turns out you can do an over the air software update for the Cosmos VN250. Procedure looks simple and can be done where ever there is coverage.
Above is the link but for those who don't want to click, here's the process,right from the manual
Manual Firmware Over-The-Air (FOTA) upgrade - LG Cosmos VN250
- Navigate Menu > Settings & Tools > Phone Info > Software Update > Check New.
If an error is received wait 3 minutes then retry.
- Press the center of the 5-way navigation pad to choose OK.
Software download will take 1 to 2 minutes.
- Press the center of the 5-way navigation pad to choose OK.
Software download will take 1 to 2 minutes.
- Press the center of the 5-way navigation pad to choose OK.
Good Luck and I hope this may help some of you.
Battery Drains Overnight
I recently came across someone who's phone was draining overnight. I've seen this question come up quite a bit here. It seems for some, if you have an SD Card and you are storing your wallpaper on the SD Card, the it tends to drain the battery. Seems some of the microSD cards and the VN250 OS don't play nice.
If you have this problem, you have two options, get a new SD card or store your wallpaper on your phone. I've also seen hints of an update of software solving this problem too but I'm not as confident in that solution.
Other LG Cosmos Info
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ann on June 14, 2016:
lg cosmos vn 250 camera has never worked get camera start error. Won't allow me to click on camera options. What should I do?
angelique on January 23, 2014:
I'm using LG SU760. Just this morning I can't open my camera. Everytime I open it I always have the message Cannot connect to camera.. What shall I do? Please help.
lilsecret2jb on August 18, 2013:
for the last 3 days my cosmo2 reads searching for service. I can not call out or receive calls texting is the same. I have been to Verizon store and like always they can't help they don't ask any questions just try to sale me a new phone. How can I fix this problem.
Tom T (author) from Orange County, CA on March 09, 2013:
For some reason I didn't see this comment. This is probably a keyboard issue. Did you perhaps get some liquid on the phone? If so look up the rice trick to dry out your phone.
Tom T (author) from Orange County, CA on March 09, 2013:
@ Zach - sounds like the lifetime is up on your phone. If a firmware update doesn't solve your problem you probably need a new phone. I've had some success on Ebay but make sure you get a phone with a clean ESN (means it is not a stolen or lost phone.) Good luck.
Zach on March 08, 2013:
Okay, i've had my cosmos (i think it's the original one) for like, 2 or 3 years. it never really had problems until about 6 months ago. It's very annoying. Every other message i receive is either all boxes or blank spaces. I have absolutely no idea how to fix it. It's pretty embarassing to have to ask friends to resend messages, and even more when you have to request that several times. I really don't know what's up. Should i just get a new phone?
denise82 on November 22, 2012:
I recently replaced the battery. Now when I use the keypad to text, the Z, B and N key provide a series of letters, numbers and symbols before the Z, B or N. I've been backspacing out the additional letters but I would love to fix this problem. Any ideas? Thank you!
JT on November 10, 2012:
Mine won't charge. I plugged it in today to find that it'll do the boot-up thing where it shows the verizon logo and pretend to turn on, then loop back. I tried removing the battery and putting it back in after waiting a bit. I've tried doing it without battery. still does it. anyone have a solution other than buying a new phone?
profsc on July 15, 2012:
Dropped my phone and the slider is now very loose and a little gold piece of metal (the spring?) now sometimes sticks out between the slider and the phone body. Is this something I can re-attach if I take the phone apart? How do you take the two pieces of the phone (slider, body) apart?
Thanks for any suggestions--
Bre on July 06, 2012:
My screen now turns a blue-ish color as well as flips the image backwards AND upside down. What should I do??
Tom T (author) from Orange County, CA on June 27, 2012:
@David G - If you use a photo as wallpaper on your main screen it will drain the battery real quick. As for the new battery, not sure what to say because if it is compatible should work. You could try removing it and resetting the battery.
Tom T (author) from Orange County, CA on June 27, 2012:
@Bre - My guess is that the battery is getting a little long in the tooth. 2 years is a good run for a battery. Probably need to replace the battery.
@Koda - Sounds like it is the end of the line for your phone. When odd things like shutting on/off and black screens appear, it is not likely a software issue nor a battery issue.
@ Mike - If you get water on your phone, all bets are off. Look up the rice trick and give it a try, It is you best shot other than a replacement.
@Boughtchr - If you can't update the software or reset the phone to fix the problem, it is probably time to replace it.
Liv B on June 21, 2012:
Sorry but this phone is bad... My phone freezes , Randomly turns off , The calling doesn't really work , when people caall me my phone flips out ...and hangs up on the person if i answer!!! + My battery goes by fast when i dont event use it!!!!!!!!!! bad phone.
Amber on June 20, 2012:
my cosmos was working fine until i picked it up to use it and it turned off... showed the verizon wireless image before completely powering on.. then turned off again! it keeps repeating this action! so i took the battery out for hours! and it is still doing it! when i plug it in it does the same thing.. with or without the battery!!! SOMEONE PLEASE HELP!! i need my phone! im out of town for a month!
Tom T (author) from Orange County, CA on June 13, 2012:
@Tim - backlit keyboard sounds suspiciously like either an option setting or a hardware problem.
@Frank - If it is only on your phone, and you don't hear things break up when the phone rings, then it has something to do with your phone vs. the speaker. You can try updating the firmware but my guess is you have to take it in for a diagnostic.
@jonny - the camera on this phone is not that good nor is it reliable. There are very few things you can do to diagnose/fix problems. The only suggestion I have is to try and update firmware but that is a long shot. It is probably toast.
@Liz- The headphone/speaker symptom you are talking about means for some reason the phone is sensing a headphone jack. If you have a 2mm jack try putting it in and removing it. see if it will clear the problem. Again as a hail Mary you could try updating the firmware but this sounds like a hardware issue. Your next step would be to take into the store.
@Ginny - sounds like a catastrophic failure but on the outside chance it has something that can be fixed, take it into the nearest store to run a diagnostic. My guess is you'll need a new phone if the screen is black.
Matt on June 07, 2012:
Randomly Cosmos will turn a bluish green. This has happened before, but it stopped after roughly 10 minutes. Now nearly every time I open or close the phone, my wallpaper will have the bluish green tint and make it look weird. Sometimes it will appear normal, but most of the time the blue-green tint shows up. Any possible fixes?
Adriane on June 05, 2012:
The brightness on my LG Cosmo 2 doesn't seem to change up or down anymore. How do I fix this?
David G on June 04, 2012:
Just over a year old, my Cosmos Touch seems to hold irregular charges... some times 4 days .... some times 1 day ... When charging it does not always state fully charged .. but, has 4 bars when unplugged.
Thought a new battery might help.. purchased a VX5600 3.7 900 battery online. Installed and plugged in to wall outlet and phone says says use genuine battery powering down.
Boughtchr on May 13, 2012:
My Cosmo is having errors while trying to connect to anything it can't even download a picture right now. I'm tired of using someone else's phone to get what I need. Some times it works and others it dosnt it isn't the connection though cuz it messes up when it sais I have 4 bars plz help
MIke on April 22, 2012:
Got some water on my LG Cosmos. Buttons not working. When I plug in, if I press the ok button I can see the screen. When I let go I cannot see screen. I also cannot turn on phone unless i plug into computer. I did get some water on it. Please any advise.
koda on April 19, 2012:
my phone kept shutting off and then turning back on with a bunch of repeat messages. i learned how to deal with that (i just took the battery out for a little bit) now it tries to turn on and i get to the black Verizon Wireless screen and it just flashes like that.
Bre on April 10, 2012:
I've had mine for almost 2 years now, never dropped it in water or anything too terrible. but now it won't charge. like the cord is bad or something. I've tried wiggling it but nothing works. any ideas?
Ginny on March 30, 2012:
The screen on my LG-VN250 (cosmos) is black when i turn it on. I can still txt and call with it, but the screen is still black. I don't know what to do.
liz on March 22, 2012:
when i make a call i cannot hear anything unless i turn it on speaker phone. I tried the volume button but it says "ear piece volume". however, i have never used an earpiece. i tried turning on and off the blue tooth devices but nothing is working. i tried taking the battery out. no luck.
jonny on March 17, 2012:
ummm it's been a few months since i've gotten my cosmo touch and my camera won't work. i try and open it and it says "camera start error" idk if i should go to verizon to get it fixed because it is a general problem.. if you could give me suggestions it would help
FrankF50 on March 13, 2012:
Just recently some of my conversations are breaking up. Like I'm only getting every other word. They are hearing me fine, but on my end they keep cutting out. Any solutions?
Tim on March 11, 2012:
My phone wont turn on but my keypad backlight displays. What's up?
Shelly on March 03, 2012:
I purchased a battery for my cosmos. It shows batery charged but when you unplug it and try to turn on the phone it will not turn on but if if you plug it in to charge the phone will turn on with this new battery but as soon as you unplug it the phone goes dead. Is there some type of sequence I need to do to get the phone to recognize the new battery?
Tom T (author) from Orange County, CA on March 03, 2012:
@Mike - My only thought is to try using the backup assistant. I'm not sure if you can initialize it without having access to the touch screen but if you could get it going, you may be able to offload the pictures and other info. Do a bing search for LG cosmos Backup Assistant. It is a free product with verizon accounts.
Mike on February 29, 2012:
My wife's cosmos touch screen quit working. Verizon has replaced it, but I would really like to get the pics off of the old phone and can't because the touch screen won't work. Do you know how I could get to them by using the keypad alone?
Tom T (author) from Orange County, CA on February 27, 2012:
@Jeff - I've not had that happen to me but I'm guessing you are low on available memory for your phone. If you have extra pictures or texts you could try to free ups some space but that's just a guess. Please let us know if you find a solutions.
@Kourtney - If the problem happens on the other phones then there is a problem with her phone. It might be a sticky key. If there is a sticky send key it might cause this issue. Otherwise, she may have some sort of hardware problem. If it does not follow the phone, say for instance it only happens with texts sent to you, then there is some sort of issue between your phone and hers. On the off chance it is a network thing, have her update her roaming capabilities type *228 then send. Select option 2 and it will do the rest. Good Luck.
Kourtney on February 25, 2012:
Of those 10,000 texts, 1,578 were actually hers. She only texts about 5 people including me and her boyfriend, along with family. Hope theres a reason for this, thanks!
Kourtney on February 25, 2012:
My friend's cosmo keeps sending tons of texts multiple times. She checked the bill today and in the last 3 days her phone has sent 10,000 texts. Also it wont receive the texts sent to her on time. Is there a way to fix this?
jeff on February 25, 2012:
what does "insufficient memory for this operation" mean when i try to access "my verizon" on my lg cosmos? and any info on how to make it not do that would be great thanks jeff
Tom T (author) from Orange County, CA on February 22, 2012:
@Justin - Not sure of the specific issue but if it is just from one kind of phone, it might be a format issue. That should not be the case because texts are supposed to be all sms compatible format. Probably need to do some experimenting. See if you can find someone else with the same kind of phone to send you a text as well and see if the problem follows the phone or just the single users. Wish I had more.
Justin on February 17, 2012:
When I receive text messages from friends with iphone the message will not come through completely. any idea why this happens?
Tom T (author) from Orange County, CA on February 03, 2012:
@Christina - I'm afraid I don't have any good suggestions. I had to do it twice but each time it came one and the problem I had was keyboard function. Sounds to me like you might have a hardware issue.
@Molly - I'm afraid you are probably out of luck as well. There is no way to 'turn off' the vibrate function so it is likely that the function is inoperable. You could try to download some obnoxious ring tones to wake you up???
Tom T (author) from Orange County, CA on January 30, 2012:
@Emily - Sounds like you are having a catastrophic failure with your display. Hopefully you have backed up your contacts because you probably need a new phone.
@T - If you use an SD card, try removing the card and see if the phone works better. If it does then something on your SD card is discharging the battery. This can happen if you are storing your phone wall paper on the SD card. Give that a try.
@Alison - yes, I think the screen is going bad or the connection to the screen is going bad.
@Zekii - There are a number of reasons but the first question is where does the texting process fail. Can you type the text but it fails sending it or does it fail when you try to create the text? A few more clues might help. Thanks,
@Mike F - Not sure what is going on here. Make sure you have the hands free settings set up normal. You can access it from the menu key hitting, 9 3 1 then select Settings. Be sure the CLR key activation is set to on. If that doesn't work, I'm stumped.
Molly on January 29, 2012:
The vibrate option on my cosmos seems to have broken. I turned it onto alarm only, but even after I switched it back, it won't vibrate! I use the alarm clock to wake up, but I'll sleep through it if there is only sound. Is there anything I can do, short of getting a new phone, to get the vibrate back? I've tried turning sound on an off again, and restarting the phone, but nothing has worked yet.
Tom T (author) from Orange County, CA on January 25, 2012:
@ Megan, Seems to me the phone is dying. When there are multiple issues it is often related to a catastrophic problem. In this case my bet is the hardware is failing. Sorry for the bad news.
@Alex - my first thought would be to turn on the speaker phone to see if you can get the sound rerouted. I'm guessing you tried that. If that did not work, my guess is that you have an issue with the headphone receptacle. I don't know if you can maybe take a peek with a flashlight and see if you can see anything that does not look right. Kind of a small hole so that may or may not work but it is my best guess without seeing the phone. Let us know what you find.
@Jules - yes there seems to be a trend with this kind of problem. If you've followed all the suggestions, try and see if you can see the animated battery charge symbol when you are playing around with it. If it starts to animate the hold it in place. If when you let go it stops, you probably have a bad connector. If it never animates you may have a bad charger. Try the USB charge from a PC.
christina on January 17, 2012:
I dropped my Lg Cosmos 2 a few days ago, it's been in and out of rice but does not turn it, instead flashes the Verizon Wireless loading screen ???
Mike F on January 16, 2012:
When I try to use hands free voice command I say 'Call' it asks 'name or number' I give it one of my contacts and the phone restarts and goes back to the home screen and will not make the call using hands free. Any Ideas?
Zekii on January 16, 2012:
i cant send no texts for nothing.. why
Alison on January 14, 2012:
This morning my LG cosmos screen turned black for no reason. Same problem as "emily". I can receive calls, send texts, whatever, but I can't see the screen! I've tried taking out the battery but it's still the same. I can still charge it, though. Think I'm going to take it to the Verizon store... ):
T on January 06, 2012:
So for some reason my lg cosmo won't hold a charge anymore. I have completely charged it and it still knocks down my battery life. I am FURIOUS!!!! And when i use the slide out keyboard to txt i have to wait for the screen to catch up, also I can no longer receive picture messages and my camera sucks!! I am fed up with verizon
emily on December 31, 2011:
hey. well... my cosmos was working perfectly like and hour ago and now its on a black screen and you can hear it turning on and off but the screen won't work. I've already taken out the battery and all but I don't know what 's wrong.
jules on December 28, 2011:
my cosmos wont charge. i have tried wiggling it around but it didn't help. what do i do now?
Alex on December 27, 2011:
My Phone is stuck on headset mode but my headsets is not in. Do you know how i can turn it off?
Megan on December 26, 2011:
I have the same charging problem. It doesn't hold it's charge for even a full day, no matter how little I use it. I have already replaced the battery once a few months ago. The phone is not even 1.5 years old. It turns on and off whenever it pleases, which I have seen a lot of comments on this issue. Also, a few of the keys randomly stop working, like the 6 button on the front keyboard. It will register as me pressing it more than once sometimes, and other times will not register anything at all. My last problem is the worst, and it just started today. I have not seen anybody else with this problem on any website so far, so if anyone has any help please let me know! But the screen keeps going all fuzzy and then flashing a black screen for a split second, then goes back to fuzzy. It still lets me use it, but it shows multiple screens instead of one screen. I really don't know how else to describe this but it's really strange. Any similar issues, please let me know.
Tom T (author) from Orange County, CA on December 23, 2011:
@Lydia - Look at the link section above on transferring files between a PC an your phone. You need to format your card and the explanation is in that article.
@Marie - A couple suggestions, you memory could be full or your plan may be configured not to accept pictures. If you are with Verizon I believe you can check online what your plan configuration is set to. I'm sure other plans have similar features.
@Jay - Sorry for the bad news....
Jay on December 22, 2011:
Jay on December 22, 2011:
Marie on December 22, 2011:
I've had a cosmos for about three months now and for some reason my phone won't receive any picture messages from other phones. Do you know what the problem is and can it be fixed
Lydia on December 21, 2011:
Nothing happens when i install the card
Tom T (author) from Orange County, CA on December 16, 2011:
@ Jay - you might have a battery problem, or it could be a firmware problem.
Jay on December 15, 2011:
Sweet. Im about to kill my phone it keeeps shuting of and on off and on at the worst moments!!!
Tom T (author) from Orange County, CA on December 11, 2011:
Lydia - Try formatting your SD Card. When you first installed the card, it should walk you through a process to format the card.
Lydia on December 08, 2011:
I have a cosmos, the old one, and i just got an SD card. but whenever i send a picture from Phonezoo or off a friends phone, it always says Error save picture. Then it says there is no SD card in when there clearly is. what do i do?
Tom T (author) from Orange County, CA on December 07, 2011:
@Ryan - Never seen or heard of that error. Unless the memory is full, I don't know what to tell you.
@Hammy - not much to do but try and recover the file. I'd suggest trying to download and connect on another PC. Something sounds corrupt on yours. If it works on another PC. you will have to remove the program, clean the registry and try to reinstall.
@lara - sometimes this happens if you use a picture stored on your SD card for your wallpaper. If you've recently made changes, go back and undo them and see if your battery life returns.
@Jay again...Wonderful. Not sure how to unstick a key but you may be able to use a can of air and blow it out or perhaps a swab of alcohol.
Jay on December 05, 2011:
YES!!!My "n" key is sticky.
Tom T (author) from Orange County, CA on December 04, 2011:
@ Mike, that's new to me. must have something to do with powering down to a low power state? Not sure what to do here other than keep keypad unlocked.
@Jay - it sounds like either the phone is in need of an update or you have a stuck key. My guess is that if it is a stuck key it will be something like the send key or the OK button. Check the keyboard to see if one of the keys feels sticky. If that is not the problem, I'd suggest doing a firmware update. You can try it yourself over the air or you can take it into the shop.
lara on November 27, 2011:
I have this phone too. Mine used to stay charged fir a week, but now it only works a day after charging!
Ryan from above on November 26, 2011:
....(cont. From above)Can you at least tell me how to fix my camera problem?
Ryan on November 26, 2011:
When I click the camera button on my LG cosmos touch on the side it goes black. then this thing pops up that says "camera start error" and then it goes back to the home page. This is very frustrating!!! PLEASE HELP QUICKLY!!!!!!!!!!!!!
hammy on November 23, 2011:
i tried updating my cosmos touch and i have had no problems with it, but when i got through updating it i deleted the software on my computer to update it cause i didn't think i would need it anymore. so when i unplug it it still says its downloading. its been saying this for 2 days and ive tried pluging it back in and it gives no notification on my computer that ive done anything and i have also tried taking the battery out. PLEASE HELP
Jay on November 22, 2011:
Ugh sorry I bug you so much, but I got another question. Sometimes my phone will turn off and on off and on like crazy and the same message will appear from the same person at least 15 times. It will even show the messages coming in 2 at a time. Now I told that person and they said their phone was off that whole time period. I deleted all my messages and took my battery out yet it continued. Help?
mike on November 15, 2011:
finding that backup assistant on lg cosmos 2 will only compete it backup when the keypad is unlocked. any suggestions
Tom T (author) from Orange County, CA on November 07, 2011:
Hi Jay - That's a new one on me. Thanks for reporting back. Glad you figured it!
Jay on November 07, 2011:
Hey its Jay again. I found out why my voicemail wasn't working and thought I might as well tell you what I found out. The voicemail * number for Cosmos is *86. Mine got changed to *64. Now about 8 weeks later my friend, who also has a LG Cosmo was on her phone calling her voicemail. I saw it was *86. As soon as I changed it back it worked and all my un-read messages were still there. Even though I cleared them.
Tom T (author) from Orange County, CA on November 06, 2011:
@Catrina - I don't know what to tell you. Does this happen everywhere? My first thought is coverage. Cell companies assign priority to information that is sent across the network. Voice get's top priority because we need to hear conversations as they happen. If there were too much delay it would be difficult to communicate.
My second thought is that you may need to update your firmware. If you've never done that you can attempt to do an over the are software update (See second item in link section above) or bring it into a store where the technician can do it for you.
@Callie - The clue might be the "in the middle of nowhere' part. Yo may not have good cell coverage. When you say dying, do you mean the call drops or the phone shuts off? If the phone is shutting off then you may need to reload the software. That is best done at a store but you can try to do it over the air. The instructions are above in the link section. Look at the 2nd link. Also, for your own safety, it would be good to refrain from broadcasting that you are a minor separated from your parents. I wish you the best. Please let me know if this helps.
Callie on November 05, 2011:
My lg-vn250 keeps dying WHILE plugged in WHILE I'm having a conversation. I'm unable to speak to anyone... but I could send a text... whaaat??? Help please. Thank you. :)
P.S. I'm in the middle of nowhere, and am a minor whose parents are all the way across the country from me. Fixing my phone could prove to be difficult; any easy suggestions, please? Thanks.
Catrina on November 02, 2011:
My Cosmos always takes FOREVER to send txt messages! Any suggestions on how to fix it?
Tom T (author) from Orange County, CA on October 22, 2011:
@Andrew- You probably have a hardware or Water issue. If it is water, do a search for rice to dry out the phone. If it is hardware I'm afraid all you can do is take it to the store and see if they can fix it.
@becky - Sorry to hear your problem. I don't do a lot of texting but I'd suggest that maybe it is trying to save memory. See how many texts you have saved on your phone, it may be running out of room. Short of that suggestion, I'm afraid I can't help much. Let us know what you find out.
@DaveRef - That is an odd problem as the phone works plugged in so you know you are getting power to the phone but the battery does not get charged is odd. Unless there is something draining the battery quickly when left off the charger, like a wallpaper picture stored on your flash card, the only thing I can think of is a bad battery or a bad contact with the battery. Since you changed the battery, have a look at the contacts where the battery connects to the phone, they should be shiny and free from contamination. If they are not, you can try to clean them with a soft cloth or a Q-tip with a little alcohol. Failing that, you probably need to take it back into the store and see if there is some other hardware malfunction.
Jordy, I get this on my phone sometimes too. The question is does the phone charge? If it charges, don't worry about it. I suspect it is some sort of low voltage warning so you may not have a good connection. If the phone charges, don't worry about it.
xAthenaX - I haven't seen this but I suspect your memory is full. Try moving some pictures either off the camera or delete a couple and see if it helps.
@Chase - I've never had any luck recovering a screen. If the rice idea did not work, you probably have to bring it into the store and see if you can get a reconditioned replacement.
Chase on October 21, 2011:
I have a cosmo Lg. And i droped it in water and now the front screen wont work. It will vibrate and the numbers will light up but the screen won't work. I tried putting the battery and the phone in a bag of rice but it wont work. Any idea on how to fix it?
xAthenaX on October 19, 2011:
i have this exact phone. and my camera wont work.
ill click the camera button, and it just stays on the loading screen (it just shows the camera with the red cirlcle around it) please help?
Jordy on October 18, 2011:
Ive used several different chargers to plug in my phone, yet it keeps saying, check if cord is plugged in corectly or if this cord is recommended for this phone, what do i do!
DaveRef on October 18, 2011:
We recently discovered that our LG Cosmos does not charge (wall charger or USB-computer). Plugging it in shows the charging indicator, and while plugged in, the battery does not discharge, and the phone will run as long as it remains plugged in.
We purchased a new battery for the phone and the situation has not improved. Any ideas?
Becky on October 14, 2011:
my lg cosmos touch dosent like to receive a bulk text like if its coming in on two parts it will only send me the second page ? how do i fix this cuase no matter how many times my friends send it , it will not come in
Andrew on October 12, 2011:
I was sitting in 6th block and all of a sudden the end button on my cosmos stopped working. I took out the battery now I can't turn it back on? HELP!
Tom T (author) from Orange County, CA on October 11, 2011:
@Grace - I get this too when I plug into my computer, but for some reason the phone charges. Try plugging into the wall power and see if the problem follows. I think it has something to do with plugging into a computer.
@Nicole - There might be a couple things going on here, first of all it sounds like you have a hardware problem with your screen. About the only thing you can do is try to reset the phone by taking out the battery for a few seconds and seeing if the phone resets itself. If not, you are probably dealing with some sort of issue with your screen.
The PPS code might have something to do with your prepaid status. I don't have that plan and I can't find anything online about it so you'll have to call Verizon. I think you can use *611 to contact them with your pay go plan.
As to your second question, I'm not sure what it would cost to replace/repair the screen. That's something that you'd have to talk to the Verizon store about.
@Geegee - Doesn't sound good. Try plugging the phone in and pressing the End button to turn it on and see if there is any life while connected. If not you may have a bad battery but you'd have to bring into the store to find out.
@Randy - this seems like a new recurring problem. You could try running the setup wizard under the settings and tools menu. The other option is to try and update the software over the air. Failing that, considering what you've already done, you may have to take it in the store.
Randy on October 10, 2011:
mine went bluish grean, i took the batt out, put it back in, now its upside down and backwards, stiil works but its hard to read backwards
Geegee on October 09, 2011:
My LG Cosmos was working just fine literally 10 minutes ago, I was texting a friend and I went to check and see if he had texted back and the screen wouldn't light up. I've tried EVERYTHING. I turned it off, turned it back on. Took out the battery and put it back in, but NOOOOOO my phone refuses to light up, all the buttons and everything work...just not the screen. Help?
Nicole on October 08, 2011:
And If This Is Just A Dead Screen Problem..Is It Possible That I Could Just Get The Screen Replaced?
And If So How Much Would That Cost??
Nicole on October 08, 2011:
I Have Had My LG Prepaid Phone For Only About 4 Months.
I Have To Admit That I Dropped It About 6 or 7 Times But It Has Never Had Any Signs Of Damage Or Anything!
So I Stopped Using For About A Month And And Then I Have Just Gotten Back To Using It Again And I Was Using It 4 or 5 Days Ago And I Shut It Off For The Night And It Seems Perfectly Fine!
But When I Woke Up In The Morning It Didn't Turn On And Ill Hold The Power Button For About 2 Secs And The Buttons Only Light Up And Ill Slide It Open And Those Turn On But The Screen Doesn't.
And Sometimes When I Guess I Turned It On I Can Hit A Number And It Will Make The Little Tone!
So I Tryed Calling Somebody (With The Screen Still Off) And It Automatically Says That It Cant Reach The Number PPS18B4, With Every Number That I Try Calling.
So I Dont Know If The Phone Is Just Done Or If There Is Anything I Can Try....Please Help!
grace on October 08, 2011:
when i plug in my phone it says it's not charging, but when i unplug it, it says it is charging. what do i do?
Tom T (author) from Orange County, CA on October 08, 2011:
@Morgan - I don't have a touch. This is for the VN250. If you come back in a couple days, I'll look into putting something up in the way of instructions for the Touch.
Tom T (author) from Orange County, CA on October 07, 2011:
@Michelle - sorry to hear your problems. That is the second complaint I've hear about the flipped text. Not sure what to tell you. My guess is the software. You may need to go to the store and have them to a factory reload. You'll want them to back up your data first.
@Ben - Sounds like the keypad got wet or has some contamination on the contact. I saw this exact problem when I mistakenly dipped my phone in some iced tea. The phone actually worked OK but I still had some lingering issues with the END key. In my case, I guessed that when the tea evaporated in the rice (Search for rice in this article) there was some dry tea residue on the key contact. I took the drastic step of washing off my keyboard and drying it out with the rice. It worked for me but there is a huge risk. I basically had nothing to lose because I was just about to buy a new phone if this did not work. You have to make that call and there is a big risk that it may not work and could cause more problems. Good Luck.
@Yesenia - If it won't come one it is a battery issue. Search on battery problems in the article. The bigger picture may be the way you use your phone. You may want to look into some sort of heavy duty protective case as 7 is a big number.
@Troubled - you have a hardware problem. You need to take that into the store and have them see if they can fix it.
Morgan on October 07, 2011:
I cant get my sd card to read on the touch. Suggestions?
troubled on October 04, 2011:
i cant use the full key board on my phone because the colors on the screen go the exact opposite they should be when i open the full key board and then i need to go two the half key board for it to do anything and the colors are still reversed or when i open the full keyboard it freezes and it makes me restart the phone to fix both problems
Yesenia on October 02, 2011:
this is my 7th cosmo phone ! they have all had different problems but now this one wont turn on . . . not sure what to do
-aready charged it but nothing
any suggestions ?
Ben on September 29, 2011:
Every once in a while my cosmos will have this issue where every time I press the End key, the phone would instead type 147* in, and I can't end calls or exit out without removing the battery. It usually goes away after a while but this most recent time it has been lingering. Has anyone had this problem, and if so, does anyone know what's wrong with it/how to fix it? Thanks!
Michelle on September 27, 2011:
Mine will turn backwards like you are looking in a mirror and will turn blueish green..now it will not turn off or on it just flashes verizon..i hate this phone..this is the second one that has done this to me
Tom T (author) from Orange County, CA on September 25, 2011:
@lori - that is a new one. I'd suggest doing a firmware update (over the air) or soft rest of the software (remove the battery) and see what happens. I don't know of any settings on the display that would cause that to happen. If not, you probably have to take it back to the store. I'd love to find out what happens. Thanks.
Lori on September 24, 2011:
Hi Tom, My son has the Lg cosmos not touch screen. His screen is now mirror imaged. there is no water damage and we cannot figure anything out. Any help or ideas would be greatly appreciated
Tom T (author) from Orange County, CA on September 23, 2011:
@raven - Sorry I don't have the touch. All I can tell you is that there are battery related problems with mine and most are charger issues or the storage of wall papers on the SD memory card instead of onboard memory. Good Luck.
@Amanda R - Does this happen when you are plugged into the charger? If it works when plugged in you probably have a battery issue. Look above in the batter drains overnight section. If you have a picture that you uses for a wall paper, and store it in the SD Card vs. onboard memory it drains the phone very quickly. Failing that I'd take it into the store and have them test your battery.
Amanda R on September 22, 2011:
I have the cosmos also. Well it had half a battery and suddenly shut off. Well the verizon logo would pop up like the phone was turning back on. but when i push on the power button to turn it on it doesn't turn on..Also, it doesn't hold a charge anymore, i would charge it overnight and wake up in the morning only to find that it died.
raven on September 21, 2011:
I have an LG, im not sure what type of phone it is, but when I started it up the other day it starts but says use a genuine battery. it has been working fine and then suddenoly it stopped. WHAT DO I DO. this phone is a touch screen
Tom T (author) from Orange County, CA on September 20, 2011:
@Tim - Sounds to me like you need to reload or update your software. Problems that cross over into different functions suggest systemic problems. Hopefully it is not a hardware issue and you can simply update your software. You may have to go into a Verizon store or whomever your provider is to have the software updated. Look in the section above with links on how to do an over the air software update.
@Jessica, it sounds to me like the phone may be dying. As with above you, when there are multiple issues that are systemic, it is either a software problem or hardware. You can reload the software but hardware will just eventually die. Your best hope is to update your firmware/software and hope that does the trick.
jessica on September 19, 2011:
hi, so my phone has all kinds of problems. like i will leave the camera on for like 2 minutes and it shuts off..also it shut on and off randomly, and it takes forever to send media messages even if i have the greatest service ever, i have the touvhy charger problem also and it randomly calls people without me even touching it. also sometimes when i open my camera i just see black and white lines and it stays like that, any suggestions?
Tim on September 19, 2011:
When I turn "TXT auto view" on all it does is automatically bring me to my first received text message when ever I slide the keyboard out or slide it back in, regardless of what screen I was on. For instance I can receive a message, click 'reply' and when I go to begin typing a message and slide the keyboard out, it just returns me to the earliest message and I have to navigate back. Then after I finish sending a message and Slide the keyboard back in, it goes back to that earliest text again. Also, just today whenever I go to camera mode the screen locks up and becomes all pixellated.