Skip to main content

Office Installation Error: "Setup Can't Find or Validate an Installation File…"

A common problem when installing Microsoft Office 2013 is a failure to install, with the error message: “Setup can't find or validate an installation file. Please try reinstalling Office from your installation source….” The error occurs in both Windows 7 and Windows 8. Many forums discuss different ways to fix the problem; I spent about six hours trying them. But in this page, you will find a quick and effective solution to fix this problem within a few minutes.

Screenshot of Setup.exe Error Message

What you may see when you try to install Office 2013.

What you may see when you try to install Office 2013.

“Setup can't find or validate an installation file. Please try reinstalling Office from your installation source, or if you installed from a downloaded package, please re-download and reinstall. If you continue to have problems, please contact Microsoft or your system administrator.”

Failed Solutions Proposed in Forums

I can’t recommend these solutions: I tried them and they didn’t work.

  • Failed solution 1: Restart computer. Restart your Windows 8 or Windows 7 computer, re-insert the Office 2013 installation disk into the DVD drive, and then run the Office setup.exe. In my experience you just get the above error message again.
  • Failed solution 2: Run as administrator. Right-click on the setup.exe file, and choose “Run as administrator” before installing Office 2013. In my experience you just get the above error message again.
  • Failed solution 3: Turn off Firewall. From the Control panel, go to Control Panel -> Windows Firewall -> Turn Windows Firewall on or off -> Turn off Windows Firewall (not recommended) and then run the setup.exe file. Again, the same error will appear and you wil not be able to install Office 2013.
  • Failed solution 4: A mix of "Failed solution 3" and "Failed solution 2." Disable the firewalls as in 3) above, run as “administrator” as in 2) above, and then try to install Office. In my experience, a lot of struggle, and you end up with the same error message.

Video: Trying The Above Leads to Same Error Message

So How Do You Resolve the Error and Install Office 2013?

To solve this problem, in Windows 7 or 8, just do the following steps:

Step 1: Copy all the files from the Microsoft Office 2013 folder and paste them into a folder on your hard drive. Suppose we create a folder named My Office 2013, and paste into it all the files which we copied from the CDs or DVD in which we received Office 2013.

Step 2: From the copied folder, find the setup.exe file. Select that file, right-click on it, and choose the “Run as administrator” option from the menu.

"Run as Administrator"

"Run as Administrator"

Step 3: After you complete Step 2, the User Account Control window will open, and ask you, “Do you want to allow the following program to make changes to this computer?” The options are “Yes” and “No.” Just choose Yes to continue installation.

Allow changes

Allow changes

If you complete the above steps, you will see that the installation of Office 2013 on your computer will proceed, and you won’t see the error message “Setup can't find or validate an installation file….”

However, if you encounter any problems, please tell me in the comments section.


Yagzan on July 05, 2020:

Hello there! If the problem persist, press windows and type "user account" and wait for the options to appear and click on "change user account control settings" and choose the second option along the scale, from top. This is the default option when windows is installed. It will solve the persisting problem.

Nankunda Justine on December 29, 2017:

Am trying to install Office 2010 using windows 8 but it is showing me an error message of the controller file

pw on September 05, 2017:

It works for me. Many thanks!

Scroll to Continue

esther on September 05, 2017:

it did not work for me..i am getting the same error

EArl on August 07, 2016:

what should I do when it says "your operating system is not presently configured to run this application"?

bd on March 19, 2016:


It did not work for me. I am getting the same error.



Mahesh on December 24, 2015:

Got the same error but after successuly install office on my laptop

When trying to open outlook or excel got this same error

Adi on November 17, 2015:

Same problem persists.... please admin help me with another solution..

wrya on August 09, 2015:

this thing does not help please tell us something else

Alex on June 15, 2015:

Same error came up

mahmoud on May 26, 2015:

i got error 1713

barath on May 21, 2015:

this not working

Us man on April 06, 2015:

The same error occurs

David on March 16, 2015:

This did not work for me. I'm attempting to install excel on windows server 2008 r2. It looks like there is a service that might be missing.

Anonymous on January 25, 2015:

it Doesn't work :/

prash on January 09, 2015:

its not working for me same message.

Mike on January 05, 2015:

Thx, man =)

dudde on December 28, 2014:

not working for me

pradeep on November 29, 2014:

tried all with different combination, not working! I think os should be updated for MS Office!

kartik on November 23, 2014:

office 2013 error message

word couldn't start last time. safe mode could help you troubleshoot the problem.but some future might be not available in this mode

pls help me any one

kartik on November 23, 2014:

my problem is still exist

rajesh on November 22, 2014:

same error its not a solution

Himanshu Sharma on November 16, 2014:

A Serious THANK YOU!!!! SIR I didn't knew that just by moving from one location to another it would solve such a large issue........thanks a lot once again

Jillian on November 09, 2014:

YOU ARE MY HERO!!! I've been struggling with this all weekend, hours and hours.

Seriously, a huge huge huge thank you!!!

Phil on November 02, 2014:

Unfortunately for me that didn't make any difference. It showed the exact same error as before.

nicowonto on October 10, 2014:

same error...

Jamie on October 03, 2014:

Thank you! This works for me!

Paolo on September 07, 2014:

Same Error :-(

Anastasia on August 20, 2014:

Thank you so much.

lol on August 09, 2014:

still doesn't work

did not work for me on July 29, 2014:

same error :/

chaitu on July 21, 2014:

i jst tried it..same error comes again....

Avey on June 16, 2014:

It is not working for me

T.O on May 09, 2014:

Thanks a lot, you saved me a lot of time !

Daniel on April 29, 2014:

Thanks a lot!!!!

You really helped me!

EJ on March 13, 2014:

Thank You Men It work

Victor Valadez on January 31, 2014:

Funciono perfectamente, muchas gracias!

(It works perfect. thank you!)

FK on January 20, 2014:

Perfect solution! Thanks!

ANT on January 11, 2014:

This is the best solution! Fixed everything for real. I copied everything to drive C:/MS Office 2013 and it worked!

Val on December 26, 2013:

It worked for me thank you. I was going crazy trying firewall and other things. And your solution was the one that worked for me.

Firoz from India on June 30, 2013:

Good for beginners. Voted up.

Related Articles