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In this WordPress tutorial, I am going to show you how you can add live chat functionality to your WordPress website.
Here, I would like to use a third-party service called Crisp for the same.
If you want to add this feature to the WordPress website, check your internet connection, and follow this guide step-by-step.
Top 5 Features of Crisp
This plugin gives you a huge list of features. With this plugin, you can make your life easier. Here, I have pointed out the five top features of the Crisp plugin.
1. You can add your profile picture.
2. You can see from where your visitors are chatting.
3. You can enable Magic Browser. With this feature, you can see where your visitor is now on the website.
4. You can set a trigger message so that when a visitor comes to your website, after a certain time, it will pop up automatically.
5. You can add many operators for chatting with your visitors.
Why Do You Need this Feature?
You may have noticed that when you visit a website, a pop-up chat message appears. In this message, they ask how we can help you or something like that. Most live chats are intended to help serve their audience better.
In the same way, you can also add this amazing functionality to your website for free.
Through this feature, you can communicate with your audience, you can help them find the exact service or product they are looking for.
Step-1 Create an Account
To add this feature to your website, you must first create an account with it. After that, you will be able to access this feature on your website for free.
So to create an account, open your favorite browser, and search Crisp on Google.
After that open it and click on Get Started.
Once you click on it, the next screen will open with the registration window where you can register your website with this service.
To do this, enter your email address, name, and password and click on the Continue button
Next, you will be asked what your domain name is.
Once you are done with your registration process, you will be taken to Crisp's Dashboard. This is how it will look.
Step-2 Install Crisp Plugin
After this, go to your WordPress dashboard and install a plugin called Crisp Live Chat.
To do this, click on the Plugins and then Add New. Now search for the plugin and once you find the same plugin, click on the Install Now button, and then Activate the plugin.
Step-3 Connect Your Website
As soon as you activate the plugin, you will see a blue button on your screen. Click this button where it says - Connect to Crisp.
After this, you will be redirected to the Crisp Dashboard and once again you have to click the Continue button.
Once you click the continue button, your website will be automatically linked to Crisp. Now you can see that a new item called Crisp Settings has been added to your WordPress website.
By now, you have successfully added live chat functionality to your website. To confirm this, look at your front-end, you will see that a small icon of the messaging app appears on your website.
Now if you click on this icon, a messaging window will open in front of you, where you can chat with your visitors.
This is the place where you can chat with your visitors. It is a dashboard with many options available.
I would recommend you to check its back-end features and use them to engage with your audience.
About this Plugin
This plugin has many features to communicate with your visitors. In fact, you can customize its functionality and make it more user-friendly.
Additionally, you can add a trigger message that will appear after a certain time. When your visitor clicks on that message, you can chat with them directly.
After reading this guide, you can add a live chat feature to your WordPress website for free. In this article, I have used third party services called Crisp.
To register your website with this service, open it, and fill in your details. As soon as you register, your next step will be to install it as a plugin on your website.
After activating the plugin, you need to confirm that you want to add it to your website. After this, refresh your website and you're good to go.
It is a free plugin and you can download it through Google or the WordPress dashboard. There are many features with this plugin.
All you have to do is open the settings and use them according to your needs. If you feel you have some issues regarding this plugin, you can ask me anytime.
I would be happy to read your comments and assist you accordingly.
This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.
© 2021 Amit Masih
Amit Masih (author) from Jaipur, India on January 10, 2021:
Yes, it is so easy to add live chat feature to Wordpress website. With just a few clicks, you can make it happen!!
Thank you, Preeti!!
Preeti Shah from Delhi on January 09, 2021:
I didn't know adding chat option to your website could be so easy!
Excellent information, Amit.