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Google Chrome Crashing and Freezing on Windows 7 - Update on Solutions

Ongoing Google Chrome Crashes on Windows 7

Ever since I began using Windows 7 64-bit, I experienced issues with Google Chrome crashing. Everything suddenly locked up, my laptop froze, and sometimes it even needed a cold restart (hitting the power button to shut it down) which is not good for any computer.

For months I reported the resulting error messages to the Google forum site, as Google wants us to do. I researched this issue extensively, and saw over 40 complaints on that site, which go back to the introduction of Windows 7.

Google responded there, "We are aware of the problem....", "We are attempting resolution...", and so on. Some of the resolutions were so complicated, even I, with CompTIA A+ and CompTIA Network+ certifications, could not follow them.

After reading so many complaints about the same issue in even older versions of Chrome (I was using version 16.0.912.75), I concluded Google was not making any ongoing effort to actually resolve this issue; it was a shrug-and-live-with-it thing for them.

Chrome Crashes--The Flash Issue

In February 2012 I encountered and implemented the solution in the video below, namely deleting one of two competing versions of Flash, and for a few months I was able to spend 10 hours a day on Chrome without problems.

Uninstall Chrome?  Try the solution in the video first!

Uninstall Chrome? Try the solution in the video first!

A Second Google Chrome Issue--Crashing While Uploading Photos

But in May 2012 a new problem surfaced with Google Chrome and Windows 7. Whenever I went to Facebook or another site and tried to upload photos, Chrome crashed. Same machine, same browser, and same operating system. The crash would happen as soon as I clicked "browse" on the uploader and opened my files to select. Read more about my experience with crashes while uploading photos and uploading attachments to Yahoo Mail.

In October 2012 I switched to Google Chrome Version 22.0.1229.94, but still encountered this issue.

Issues Continue with Chrome

Since moving on to Windows 8 in May 2013 I have not encountered these issues. But the problems with Chrome crashing on Windows 7 continue to happen for others, and Google does not appear to be addressing those problems, or newer issues that have surfaced with Google Chrome.

Many folks have reverted to Firefox or another alternative. This is a shame when you consider how many useful things are linked to the Chrome browser. It's convenient to hop around Google Land--places like Gmail, Google+, Adsense, Webmaster Tools, Google Analytics, and more--without having to sign in all over the place. But with such poor support for this browser, people are considering leaving Chrome for good.

Reporting Crashes to Google

In Chrome Versions 11 and above, you can view your recent crash history by going to chrome://crashes in your browser, which will show the crashes with a Crash ID number, date and time of occurrence, and a link to click to "File bug." The screenshots below show crashes I experienced on January 20, 2012.

You may get a message that "Crash reporting is disabled." If so, enable crash reporting by going into Options under the wrench symbol at upper right, clicking the Under the Hood tab, and checking "Automatically send usage statistics and crash reports to Google."

You will notice that there are two different ID numbers. When I went to the forums, I saw dozens of different ID numbers listed from various people.

Problems and Issues With Google Chrome


Char Milbrett from Minnesota on March 01, 2020:

My laptop claims flash will be gone Dec/2020. My Facebook game claims I don't have flash. When I go up to the browser and just click a few times and press enter, it loads my game. Then asks permission to use flash. So... Somehow my problem is connected to using Adblock.

Dale Hyde (author) from Tropical Paradise on Planet X on August 25, 2015:

It seems that Chrome has no interest in providing a fix, they simply are going to stop supporting many platforms in the near future. This will create a large amount of current Chrome users to abandon Chrome and return to Firefox from what I am hearing and reading.

Kris Ashford on August 25, 2015:

Hello, Dale I hope all is well, I appreciate your time with replying to all the comments here pretty impressive. Can you tell me if there has been any fix for Chrome crashing using Windows 7 64bit? It is crashing more and more on my system.

Scroll to Continue

Dale Hyde (author) from Tropical Paradise on Planet X on December 03, 2014:

Thanks for sharing the workaround for this! Always beneficial for others who will pop in and read this article. :)

Cy Yeung on December 03, 2014:

As of today, I am still experiencing the Chrome upload crash issue with latest version of Chrome. A workaround is, right click the network connection and use "Troubleshoot problems" function. It will fix the connection. Help it helps...

Dale Hyde (author) from Tropical Paradise on Planet X on November 06, 2014:

Thanks for the additional tip for those who may be experiencing the issue that you shared. :)

Sharon Lopez from Philippines on November 06, 2014:

I don't have problem with my old laptop which has a window 7 installed. However, the laptop already gave up due to being over used, I guess. I have to buy a new netbook which has a windows 8 installed. My problem is that the when I open it and started working, Google will crash and I need to restart the netbook. After that, I could already use it without any problem.

So, there are times that I will not shut it down and just leave on standby mode. This way I will not be opening and restarting again.

Dale Hyde (author) from Tropical Paradise on Planet X on August 14, 2014:

I feel it has developed more problems the older it gets as well, Nesbyte! I am still having issues and always trying to resolve them. I do like using Chrome as everything is synced so well!

Nesbyte from UK on August 14, 2014:

It's nice to know, it's not just me. Chrome is the only browser I like using, and it used to work perfectly. Since maybe October 2013 though, it's been crashing constantly.

Dale Hyde (author) from Tropical Paradise on Planet X on July 13, 2013:

Thanks for sharing that information, jbosari.

Jessica Bosari from Plymouth, MA on July 13, 2013:

I hate to say it, but after trying your solution and about 20 others, I finally just switched to coolnovo. It's a browser based on chrome and even imports all your chrome extensions, booksmarks and other settings automatically. It's like magic. It crashed the first time I tried to open it (but might be because chrome had already crashed my system at that point). After restart I did a reinstall/repair and everything is working beautifully. just google "coolnovo browser" and you'll find it.

Dale Hyde (author) from Tropical Paradise on Planet X on March 15, 2013:

Hopefully Chrome will work for you, vietnamese. I still have issues with it...most aggravating!

vietnamese from USA on March 15, 2013:

I have been having BSOD with different error codes. After almost 2 weeks trying to troubleshoot and using elimination methods, I found the culprit: Google Chrome. I have not used it for several days, and today, I found this post. I will try to use Google Chrome again for the next few days and see what will happen.

BillMax on January 29, 2013:


If you have NVIDIA Desktop Explorer, delete the nvshell.dll library. Please press F1, refer the Help Manuals for more information.

If you have NOD32 version 2.7, please disable the Internet Monitoring feature or upgrade to the latest version available.

Use System Configuration to disable each third party startup and services items. Follow the instructions given below:

1. Press the Windows Key + R.

2. In the Run box, type msconfig and hit ENTER.

3. Under the Services tab, place a check in "Hide all Microsoft services" and disable all the entries.

4. Under the Startup tab, click Open Task Manager.

5. Under the Startup tab, right-click and disable each Startup item and then close Task Manager.

6. Click Apply, OK.

7. Restart Windows.

Following is the list of software programs that creates conflicts with Google Chrome. Disable or uninstall them:


Hide My IP

Microsoft Office XP Input Method Editor

Naomi Web Filter


Safe Eyes Parental Control Software

Trusteer Rapport

Venturi Firewall

If you have Internet Download Manager (IDM) installed, please disable the advanced browser integration feature. Here's how:

1. Open Internet Download Manager.

2. Click Options menu, General tab.

3. Disable Advanced Browser Integration, and click OK.

More information and details visit here:


Roland Gauthier from Malaysia on January 23, 2013:

Hello Dale,

Yes agree 100%.

Now that Google has become a tool for the elites and Govt. to do whatever they please they will do it. Unfortunately for us we are not the terrorists they seeking out. but hell everything we say,buy,do its now a terrorist threat, so grab ur childs water gun and burn it b4 the child is on the terrorists watch list if not already, it seems the whole world is going to the shits and they know it and know we rely on their tools that do the actual terrorist threats...well anyhow they suck and i hope they see this post and block me and take down my account...saves me the trouble doing it..have a nice day.... :) and thanx 4d reply...ooooops is thanx a violation on mis-spelled words?

Dale Hyde (author) from Tropical Paradise on Planet X on January 23, 2013:

Hello and thanks for the update and sharing. Certainly seems that Google and their employees have put themselves in a place they think they can not fall from. I think their glory is short lived. Google has become the Big Brother of the internet, host to allowing goverments to snoop into our lives no matter where we post. Google reports your each and every move. We all agreed for that in the beginning assuming Google would deliver what they promised they would deliver to us. They have failed us. They have given us a broken browser, that they feel we are forced to use because they have it interlinked with so many other aspects of our online lives. It works to a degree. We have so much going in in various areas and Google appears to be in it all. One log in and no matter where you seem to go, Google has you logged in. Scary actually. Remember, they are recording....RECORDING what you are doing.... not tracking for statistics, but recording for evidence and proof of what you are doing, thinking and involved in.

Sort of got side-tracked, lol. The lavishiness of Google and the employees will be the downfall. As you mention there is absolutely no effort on the part of Google to resolve any of the technical issues that the deem are unimportant to their overall scheme of things.

Roland Gauthier from Malaysia on January 23, 2013:


Well like most here are complaining about Google Chrome crashing and I am having the same probs. I have figured out part of the problem.

Last week on Nat Geo I seen a special on Google headquarters, did you see how the company is rigged up? Shit its an amusement park for IT specialists, it has everything there and all free from medical xams-sports activities, free food/snacks drinks 24/7. Lets say sleep time is available too... and hundreds of other fun stuff, so while we are suffering trying to resolve tech probs, they are laughing at us while having fun, they are a corporate couch potato biz and you think they are going to sacrifice fun time to help a poor person in stress? Hell no! anyhow a cheeseburger, fries and sushi seems to be more interesting to them than some bug or tech problems from non-Google trolls.

I wore my finger tips down to the bone trying to resolve what they supposed to be doing, but having fun seems to be only on the Google IT specialists minds, whie they sunbath on all the monies and kickbacks they receive from "Paying Clients" and blowing it on expanding the Google Couch Corporation worldwide, be assure those who downloaded the free google chrome will only gget what you paid for...Nothing. I am almost 99% ready to end using Chrome all together. Let them lavish their adventurous lifestyle because while they became the google zombies, they will one day wake up and see most of their clients deleted chrome altogether and will be wondering why? My message to Google..Wake Up! we are the reason why you are famous, and we the people can undue that with one click... Tired of being tired and the only med to fix it is a Uninstall click.

Dale Hyde (author) from Tropical Paradise on Planet X on January 02, 2013:

Many of us have run into this same problem. At this time I am not sure if it is flash related. However, I get it even when I open email (Yahoo/AT&T) at times. I, as well, have had my whole system freeze up and been forced to do a cold start. There is quite a bit of information out there that addresses this issue and a lot of so called solutions, but none of the solutions I have attemped have solved the problem you speak of.

Thanks for stopping, reading and sharing in comment. Should you run across a fix, I would love to have you share it here in this thread.

dm74 on January 02, 2013:

I have been using Chrome for a couple of years and would really like to continue using it. About 4 months ago I began to experience crashes that were related to the flash player and I performed the fix recommended here. That seemed to help for a while. Lately, however, I find that I am opening a tab for a web site, say Amazon, and I am fine as long as I stay on the original page but if I leave the tab or, sometimes, just go to another page on that web site and come back to that original page that tab just freezes and I get one of those "this page has become unresponsive" messages. It has gotten to be a regular event and I have no idea what to do to fix it. A few times my whole computer has frozen and I have had to resort to a cold start. I am using a 2 year old Asus with Windows 7 64 bit.

Dale Hyde (author) from Tropical Paradise on Planet X on January 02, 2013:

So glad that the video and in information contained within the article was helpful to you in solving your Google Chrome issue. Like you, I still have an occasional problem since implenting this solution, but nothing like it was prior to doing so.

Thanks for stopping by, reading and commenting. :)

SGerlach on January 01, 2013:

Thanks for posting that video. I'm now having only a fraction of the crashes and freeze-ups I was having with Chrome. All the fixes I found in forums were so complicated I never could have applied them. Finally, a simple interim solution while we wait for Google to address the problem (hahahaha). Thanks again!

Dale Hyde (author) from Tropical Paradise on Planet X on November 28, 2012:

Hello Gillesd. Sorry to hear about your experience. It is one that thousands have experienced. The reason I say that is the amount of views this article has received. The majority never comment, but by this article getting so many views, it tells me that the problem is being endured by a lot of folks like yourself and me. Should a permanent resolution come about, I will certainly post it here. Thanks for stopping by, reading and sharing in comment.

gillesd on November 28, 2012:

Same here, for about a month when I use Chrome it crashes my PC completely and does either an hard reboot itself or I have to cold reboot it. I have Windows 7 64 bit and Chrome 23.0.1271.91 m

It can crash the PC up to 10 times a day... Decided to use Explorer (which I hate) to avoid current issues. Tell me when it is resolved. I have a NVIDIA GeForce GTX 260

Dale Hyde (author) from Tropical Paradise on Planet X on November 27, 2012:

Thanks so much for sharing this additional information and your results. I may well consider this in the future. You have been running for two days now with no problems. I would like to see how it goes for you say like in two weeks from now?

novoGAMBIT on November 27, 2012:

Hello dear Dale Hyde! In order to solve or at least minimize the constant problems mentioned in your post, I think I found something relevant and would like to share with you. As I said earlier, my Windows 7 x64 operating system crashed completely after a few minutes using Chrome. So I did some tests and noticed something curious. Reinstalled the operating system and upgraded to service pack 1. Only after the update I installed Chrome and so far (makes 2 days) my system is completely stable! Therefore, I believe that there is any bug if we upgrade to service pack 1 after installing Chrome! So I ask you all to re-install the operating system and update to service pack 1 and then install the Chrome! I'll be extremely grateful if reporting the results! A big hug Dale Hyde and peace be with you always! Sorry for my English! =)

Dale Hyde (author) from Tropical Paradise on Planet X on November 25, 2012:

I would agree about the "lifespan" one can expect from a laptop or p/c these days. It almost seems like there is a built-in timer on them to self-destruct or have a major issue within a short period after you are out of warrenty coverage.

Out of the various makes of systems, it appears that Dell does not actually have this "timer" built in. Usually, Dell just will intice you with more speed and better video and sometimes some great deals to get one to upgrade.

This unit I am using right now is a Dell laptop. It is a refurbished one that Dell sent with a three year warrenty to replace my Vista 32-bit system that crapped out and could not be fixed. That laptop was certainly an exception to the experiences I have had with Dell. This system came with Windows 7 64-bit installed. It also came with a better battery, better processors, more RAM and a larger hard-drive. I have been cranking on this system for two years now.

From what I have read, the rush to Windows 8 has been a disaster for some of the folks I know who had that installed on a new system. Many turned the systems back in and reverted to other operating systems.

Helena C Farmer from Durham, North Carolina on November 25, 2012:

I finally gave in and just replaced my computer. In the end it just keep corrupting my operating system and my hard drive ending up crashing. For me the problem was definitely related to using Windows 64-bit (which seems to cause lots of people strange unpredictable problems) coupled with Flash Player (in EVERY type of browser NOT just Chrome) with an older NVIDIA video card.

Honestly I think that problem is that there are some many video boards out there and so many software updates that it would be virtually impossible to test every variation, so the developers just test on the most recent products on the market. If you are one of the unfortunate folks, like I was, to just get the wrong combination of hardware and software there may not be an enduring solution.

I agree with novoGambit, it is all just a huge conspiracy to try to make us buy a new computer and software every couple of years (that seems to be about how long my most recent computers last before crapping out..... never had such problems back in the 80's and 90's)

Dale Hyde (author) from Tropical Paradise on Planet X on November 25, 2012:

I agree, PagoLancelot, that Google actually is showing no interest in correcting the problem(s). I feel that Google has confidence that they are secure as being the leader in several areas and that nothing can upset that balance. However, the internet has proven, in it's short lifespan, to tilt the balance rather quickly when folks get the "big-head"... I seem to remember a place called "MySpace"... I remember when Yahoo was the biggest and best search engine out there...Google can and will come and go as time passes. I am sure there are several groups out there working to surpass Google, and one of them, so it seems historically true, will find the right and winning combination.

PagoLancelot on November 24, 2012:

Hey Dale! Your patience towards us is appreciated to the core. BTW, i have faced 'n' number of times, the same issues what gnef above has spoken about - In other word "Ditto". And gnef has commented above 4 months ago and still nothing good has been incorporated to Chrome - Some more time means nothing having so very talented Technicians behind! Better to wind up the software (Chrome) and retain the existing credit with the value of user friendly search engine.

Dale Hyde (author) from Tropical Paradise on Planet X on November 24, 2012:

Hello Joseph. Sorry this was not the correct solution for your problem. Google Chrome has a vast assortment of problems and the solutions are few and hard to come by. Good Luck!

josephbrown012 on November 23, 2012:

i have done this but the problem not solved so i say this post was not good for me.

Dale Hyde (author) from Tropical Paradise on Planet X on November 17, 2012:

Thanks so much for the kind works and the encouragment, Novo. I appreciate that. Should I learn more about this specific issue, I will certainly update this article.

novoGAMBIT on November 16, 2012:

Thank you for answering me so quickly! I am Brazilian IT student, and I'm glad there's people like you that intelligently search a solution to this problem between Google Chrome and Windows 7 x64! I left Chrome and Opera currently use. Like you, I believe there is a conspiracy between Google and Microsoft to utilize Windows 8! May God bless you always and continue to help people around the world!

Dale Hyde (author) from Tropical Paradise on Planet X on November 16, 2012:

Hopefully, attempting this solution has helped. There still are a lot of issues with Windows 7 64-bit and Google Chrome. It seems like new ones pop up on a regular basis. Sometimes I think that perhaps it may well be a conspiracy to get people to move on the Windows 8, hence the lack of concern or attempts for a solid fix to be found by both Google and Microsoft.

novoGAMBIT on November 15, 2012:

use chrome for almost 1 year, a few days back here he is fighting the whole computer! I do not know what else to do! Using windows 7 x64. New system installed. thank you!

Dale Hyde (author) from Tropical Paradise on Planet X on November 05, 2012:

From my research, I feel it is not so much Windows 7 that is at fault. It appears that Google Chrome will not attempt a solution. I have visited many forums, including the Google forums, and with the exception of actually doing some in depth coding to attempt to resolve the issue, there is no fix offered by Google.

The ONLY problem I have had with Windows 7 64bit is with Google Chrome. I use various other browsers and have no problems.

As for the Yahoo mail. I wrote an article about that as well. I visited all the Yahoo forums and found that there is no Yahoo fix and Yahoo points the finger at Google Chrome. Like you, I can access my mail in IE, as well as all other browsers I use, with no problems.

Thanks for taking the time to stop by, read and share in comment.

pleasefixchrome on November 05, 2012:

I have used chrome for the last several years on my Windows XP computer and it worked flawlessly. However, two months ago I purchased a new Acer desktop computer with Windows 7 / 64 bit and am experiencing all the same problems you are. The problems started from day one so I know it's not a virus. The computer works fine except for the browser issue. Additionally, I use Yahoo mail. Chrome freezes up 100% of the time (every single time) clicking around in Yahoo mail. As a result, I have to use IE to access Yahoo mail. I also use MailChimp and Chrome freezes up quite often when using the online html editor and uploading photos. I delayed buying a new computer for so long for exactly these reasons. My 7 year old XP machine was working fine except for the limited RAM that was slowing things down. I'm really regretting buying a new computer. I purposely waited until Windows 7 had been out for several years. I thought all these issues would have been worked out by now with Windows 7 / 64 bit conflicts with various browsers and software. Google please fix Chrome on Windows 7 / 64 bit!!!

Dale Hyde (author) from Tropical Paradise on Planet X on October 24, 2012:

It has been going on with me for well over a year, the problem of Google and Yahoo Mail. A new problem has developed now, I can not access my folders in the new Yahoo Mail. In order to do so, I have to revert to Yahoo Mail Classic or open a new browser.

I still have not found any fix for these errors, and again, it seems that Google is the least interested party to try to resolve the problem and apply a fix for them.

Thanks for stopping by, reading and commenting.

quicksolver on October 23, 2012:

I have been a google chrome user for years. However, this have become a significant problem in the last month, where chrome freezes up when creating a new email in yahoo. I am now switching over to IE (which works fine). Looks like Google will go the way of Netscape..

Dale Hyde (author) from Tropical Paradise on Planet X on October 12, 2012:

Glad to hear that you are not having any issues with the crashes. I have never uploaded photos to any of the Google products. I will come back and give this a test when time allows.

Thanks for stopping by, reading and sharing.

easytouch from Vienna, Austria on October 12, 2012:

I have no issues with crashes, but on Windows7 64bit I can not upload photos to Google Drive/Docs or any other Google Products like Google Plus. I tried a complete fresh Install of Windows 7 and only installed Chrome, and still can't upload "some" photos, while it works with other Browsers. Here are my files to test for anyone who wants to try help track down this issue:

Dale Hyde (author) from Tropical Paradise on Planet X on September 03, 2012:

It has been rarely occurring with me since I implemented this fix. Maybe once a week or so. That is using Windows 7, 64-bit. The crashes that I am getting, the browser freezing up, seems to be related to maybe another issue. I have been researching it, but have not come up with any solution as of yet. I have tried several suggestions, but they have not worked.

Thanks for taking the time to stop by, read and comment.

Zubiila on September 03, 2012:

Hello, I am experience a similar problem. I have not had such a bad crash that I have been forced to coldly restart my laptop, but it happens daily that Chrome crashes and simply freeze everything with the program to do. The only thing I can do is to force Chrome to shut down by right clicking the Chrome key in the "bottom stripe" (Do not know what the correct name of it, I mean the line of programs in the bottom of the screen.) and choosing close all windows. Then when I open the program again it works fine but the daily crashes are getting very annoying.

After reading through what you have written and some of the comments I seems like there is nothing to do about it, but I would still like to ask if you know any way to make it happen less often? I am using Windows 7 and I think it is the 64-bit but I am not sure. I am not too good at computers when it comes to things like this, I am just an everyday user.

I would be thankful for an answer, does not matter if it is a good one or not. Thank you in advance. :)

Dale Hyde (author) from Tropical Paradise on Planet X on July 09, 2012:

Hello gonce007. I am sorry that you experienced the same issue. I presume you are using Windows 7 64-bit?

Thanks for stopping by, reading and sharing your experience in comment.

gonce007 on July 08, 2012:

Hi Dale,

Mostly i use Mozilla as my browser but after reading your post i have tried Google chrome in my PC and yes it crashes after few hours of nonstop working.

Dale Hyde (author) from Tropical Paradise on Planet X on July 08, 2012:

Hello jmondo. It certainly appears that the overall majority of the Chrome issues and Windows 7 evolve around the 64-bit addition.

I had a problem pulling my Google Chrome bookmarks into Firefox. Even when done, I have to access those bookmarks via a folder in the Firefox bookmarks options. I don't see a easy to find and use bookmark list.

It is interesting to note that I can and do follow the views on this article daily and I can say from those stats, Chrome is acting up very badly at this time. When there are new issues as well as this issue striking many folks, the views simply go up on this article.

Thank you for dropping by, reading and sharing your experience in comment.

jmondo123 on July 08, 2012:

Same thing happening to my wife's google chrome on her HP Windows 7 64 bit for months.I don't have any problem on my own computer when I recently downloaded W 7 32 bit. Finally switched my wife back over to IE 8 again. Alsovery frustrating that there was no way to transfer bookmarks easily from Google chrome to IE8 . Google makes it difficult as possible. IE8 can't even identify google chrome on our computer as a browser option when it asks if I want to import bookmarks from another browser. It can find only Safari!

Tried Firefox too and that froze up as well. So far IE 8 working ok. Fingers crossed.

(We even subscribed to Geeksquad as we thought this was a virus. They scanned the computer twice and found nothing but relatively harmless spyware. On the bright side at least the computer's running faster.They must have fixed the registry a bit.)

Dale Hyde (author) from Tropical Paradise on Planet X on July 07, 2012:

You are most welcome, gnef. As I find more solutions, I will share them with an update here or write a new article about them.

gnef on July 07, 2012:

Hi Dale. Thanks for the quick response :) I hope you will be able to find a fix for yourself and those who are affected soon :)

Thanks, and I appreciate your kind efforts to share the solutions :)

Dale Hyde (author) from Tropical Paradise on Planet X on July 07, 2012:

Hello gnef. With the exception of applying this fix, I do not know of any other fix that is out there. I continue to have problems with Google Chrome and have written about it here in the article Google Chrome Crashes: Attempting Photo Uploads and Attachments With Yahoo Mail. (link in the above article.) I am starting to experience some similar issues as you describe as well. What you describe is what the "flash solution" originally fixed in the earlier versions of Chrome, but it appears to be reappearing but is not related to the flash player. I am thinking it may well be another add on, but I have not had the time to try to research this issue yet. It sounds like you have the same OS as I do so I am thinking it still may be Windows 7 64-bit related. Somehow there seems to be conflict after conflict between that OS and Google Chrome. I am sorry I don't readily have a solution available at this time.

Thank you for stopping by, reading and commenting.

gnef on July 07, 2012:

Hi Dale,

I got a similar problem, but I am not sure if it is due to Flash issue.

1. Tries to load some website, suddenly Chrome becomes Not Responding.

2. Can't do any thing, as it "locks/freezes" the whole PC, but I can still move my mouse around.

3. Waits for around 20 minutes, to see if there are any crash reports generated or if Chrome recovers itself. But nothing happens.

4. It is not a system crash/hanged because my online radio (opened with Chrome browser) still carry on to play the music.

5. So I had no choice but to do a hard reboot. :(

6. After the reboot, when I open Chrome, it just says I didn't shut down my Chrome properly, and ask if I want to do restore my previous tabs.

I am using:

Windows 7 Home Premium 64 bit SP1

Chrome version: 20.0.1132.47m

I applied your fix, by disabling Chrome's inbuilt Flash, but my Chrome still crash with the above symptoms.

Please help me. I do not want to switch to Firefox T_T.

Thanks for your help. :)

Dale Hyde (author) from Tropical Paradise on Planet X on June 05, 2012:


Diane Minton from Evansville, Indiana on June 05, 2012:

You did get the gmail????

Dale Hyde (author) from Tropical Paradise on Planet X on June 05, 2012:

I did contact you for more clarification and exact descriptions and such. :) You are most welcome.

Diane Minton from Evansville, Indiana on June 05, 2012:

Thank Goodness, I have had panic attack when it happened Sat, then bordered on migraine today, I was up 18 hours doing all I could to fix it. Thank you and my husband says the same for helping with this, computer problems of a big nature always send me into a frenzy. Thank goodness in another way for Hubpages friends, which I did a hub on the other day!!!!!! I like your profile as well....

Dale Hyde (author) from Tropical Paradise on Planet X on June 05, 2012:

Hello Diane. I will contact you as requested.

Diane Minton from Evansville, Indiana on June 05, 2012:

Please write to me, you know how to do it!! My Chrome crashed on Saturday, I had a panic attack. It was 1 in the morning. I took program off, have tried repeatedly to get the new one to work, even unsynced my google and everything. I have to stop working on it right now, but there is nothing there now, there was before I unsynced it. Jeepers. I am afraid IE is going to crash and restore it with HP windows discs only 6 weeks or so ago. I have no warranty now, this baby is mine. I will be here again tonight, right now, have to rest so I won't have any more panic disorder symptoms. Thank you and I hope you will write me or at Bless you if you help me, all of the forums are just there with no one to reply.

Dale Hyde (author) from Tropical Paradise on Planet X on May 19, 2012:

Hello Mike! When I restart Chrome, I "normally" get the automatic "restore tabs" option, but not always. Thanks for the insight for those other times. :)

From my understanding, a cold start disrupts the Windows files hence the BSOD that you get at times, blue screen of death. Basically that is when you are asked if you would like Windows to fix any errors that were created by the cold start. I, with certification in CompTIA and all, would advise that you only cold start when you have no other option. With Chrome errors, which seem to escalate even more as time goes by, cold starts are "usually" the only option as everything will lock up.

The ONLY reason I have not shifted back to Firefox is because I have yet to find a way to actually import my Chrome bookmarks to Chrome or even another browser. I see the options but when I try, nothing happens. I do believe that Chrome is blocking the import in some manner hoping to keep us locked into Chrome.

My experience with the MANY glitches and problems with Chrome is that Google Chrome forums staff and tech support could care less and rarely even address the problem and when they do, it is not a "simple" solution. You are told to actually do some in depth programming to resolve the issue. Totally unacceptable by me.

Thanks for stopping by, reading, sharing and commenting!

mike buckler on May 19, 2012:

after reading helena farmer's comment above, i have had my "google crashing" epiphany... my crashes also seem to occur around (usually before) a windows update and yes, it is a forced one at that. being computer challenged, i didn't even know you could disable the updates! my bigger concern is recovering tabs that were open at the time of the crash. to do this i have to wait for the computer to restart, windows to install updates, and then must re-open google chrome on taskbar (not launch new chrome browser) so i can select new tab and then hit "recently closed tab" button at bottom right of screen. i am sure you know of other options to do this (recover open tabs, that is) but i do not. if you launch new chrome browser you cannot use "recently closed" option? i am not sure if i am correct in these procedures, but it was through trial and error that i came to this solution, if you could call it that! I apologize for the informal punctuation but i am also a challenged typist as well! ha! also, just curious... why is a cold restart bad for your computer as you mentioned above? thanx for the post and i hope that helena's and my experiences can shed some light to others. btw, my fourteen year old nephew who is quite the gamer and techie, swears by firefox so i will begin using that as well.

Dale Hyde (author) from Tropical Paradise on Planet X on May 06, 2012:

Hello Helena. I understand the frustration without a doubt. My original laptop was from Dell and ordered with Windows Vista Premium on it. I was happy. However, while under warranty, the laptop developed some issues that Dell could not troubleshoot, so they replaced the laptop. The replacement came with Windows 7 64-bit. I would not have purchased it myself. I was content with Vista.

Some of the issues certainly could be related to the MS updates as you mention. Hopefully, everything will mellow out soon and work together harmoniously!

Helena C Farmer from Durham, North Carolina on May 06, 2012:

I too have been revisited by the problem. For me it seems to happen every time MS forces a Windows update on my computer. I have turned off every single type of automatic operating system and application update that I can, but periodically Windows 7 STILL pushes through a Definition update of Windows Defender. I cannot figure out how to obliterate all traces of Defender so that my computer can stay stable for any length of time.

Short version: I dread the day that I bought a new computer with Windows 7 64 bit. It has been the worst experience that I have EVER with any computer!!

Dale Hyde (author) from Tropical Paradise on Planet X on May 04, 2012:

The conflict seems to be compatibility issues between Chrome and Windows 7 64-bit. My problem was going on as soon as Dell sent me a replacement laptop that had the Windows 7 64 bit on it versus what I had previously. My previous laptop was Vista with no problems or conflicts with Chrome. I think it may be an ad on or something that creates the flash crash. Not sure however. The fix mentioned here has helped me. Every so often I get the crash but not as it was previously. However, I am still contemplating reverting back to Firefox or IE. I would have done so already if I could figure out out to transfer my bookmarks to either one. The instructions for Firefox did not work at all that they offer on their site.

Michael Weill from Vero Beach, Florida on May 04, 2012:

I have used Google since day one, about 10 years ago, and Chrome since it became available.I have Windows 7 64 bit and it started crashing the computer about 60 days ago.I since am trying IE9 and have had no crashes for a week. I wonder whether Microsoft added something to patches or if an add on is causing the issue. I am a retired MCSE and CNE, so I am suspicious of the sudden problem after many years using Chrome.

Dale Hyde (author) from Tropical Paradise on Planet X on January 30, 2012:

I have posted a video update that may be the solution to this problem. I have implemented the rather simple fix and now time will tell if it has worked. As mentioned the crashes are not daily or any given time... so I will just browse away and see if the problem has been resolved.

Dale Hyde (author) from Tropical Paradise on Planet X on January 29, 2012:

Hello Alocsin. I am glad to hear that you are one of those who are not having the problems. Since writing this hub I have experienced the problem one more time, two crashes in a row. It is very hard to tell when it will happen and what the cause is. I have continued my research and find it is still wide spread with other users and no solution has been found as of yet. Thanks for stopping by, reading, commenting and voting up~

Aurelio Locsin from Orange County, CA on January 29, 2012:

I'm sorry to hear that you're having this issue. I have Chrome on my Windows 7 machine and have experienced no problems with it. Voting this Up and Interesting.

Dale Hyde (author) from Tropical Paradise on Planet X on January 28, 2012:

Hello RoyalWhiskers! I would presume it is like 50 percent that are effected. This is with Windows 7, 64-bit.

royalwhiskers on January 28, 2012:

I got Google chrome and windows 7 and IT never happens to me :P

Dale Hyde (author) from Tropical Paradise on Planet X on January 28, 2012:

Hello HotelTravel! Thanks for dropping by, reading and commenting. I am glad you are not experiencing problems! It can be such a pain when it happens.

hoteltravel from Thailand on January 27, 2012:

My new system has Windows 7 64-bit and I use Chrome daily. Never faced any crashing issues till date. Thanks for the warning. Otherwise, I will be totally lost when some glitch happens. I come under the technologically-challenged category. Voting up and useful!

Dale Hyde (author) from Tropical Paradise on Planet X on January 25, 2012:

Hello Vinaya! I have Safari, Palemoon, Firefox, Cometbird, IE, Chrome, and Opera on my machine. As stated, I like what Chrome offers, but for the best at not crashing, well I would have to use Firefox along with Palemoon and Cometbird which are implemented on the Firefox platform.

Thanks for stopping by, reading and commenting. :)

Vinaya Ghimire from Nepal on January 25, 2012:

Once I had tried to use chrome, but it crashed so often that I began using safari.Thanks for sharing useful and informative article.

Dale Hyde (author) from Tropical Paradise on Planet X on January 25, 2012:

Hello Lucybell! I see that I am not alone here on HP with persons who have had the same problems as myself. I am at that point, of simply uninstalling Chrome. I may miss it at first, but I think I will get over it! Thanks for stopping by, reading and commenting.

Bonny OBrien from Troy, N.Y. on January 24, 2012:

I have had this happen may times to me on my main Laptop, as did my friend. I went through all the stages and fourms, and it was just a bunch of the same answers and check this site and that problem. When I got my notebook I decided against installing this program, and I really don't feel like I am missing out on anything.Well more than that happened , and all the details are not worth talking about, because we all know the problems with Google Crome.

Dale Hyde (author) from Tropical Paradise on Planet X on January 21, 2012:

Hello ChasingAutumn! I am not aware of any recent updates on Google Chrome. I know I have not updated recently. I am not sure what is causing it as I mentioned in the hub, and apparently, it is a mystery to most including Google. I know it is not a good thing to have it crash in the middle of doing something. A new thing has come up recently. When I log into my online bank account, I can log in and such, but when it gets to the account view, a blank page. I open it in Firefox and see things just fine. Used to work in Google Chrome just fine as well. I checked to see if it was Flash Player and Adobe gives me the message that Chrome has Flash installed and will update automatically. Go figure.

Thanks for stopping by, reading and commenting. I hope you find some resolution for your issue soon. If so, please do pop back in and share it us. :)

ChasingAutumn from Machesney Park, Illinois on January 21, 2012:

The last few weeks Chrome has been crashing on me at least once a day. I'm not sure why. I've been using Windows 7 since 2010 and Chrome for almost a year. Was there recently an update that I missed?

Dale Hyde (author) from Tropical Paradise on Planet X on January 21, 2012:

Hello Melissa! Thanks for stopping by, reading and commenting. Glad to hear that you are not having any problems with Chrome and your O/S. As for my system, well, it is in excellent shape as I am an IT person. :) I am sure there are many like you that have no problems, but for some reason, as described in the hub, there are literally 100's if not 1000's who are having the same or similar issues such as myself. I love Chrome myself. The crashes are not daily, or even weekly, however, when they do happen, they will happen for several days or a week.

MelissaVsWorld from Here, There, and Everywhere. USA on January 20, 2012:

I am an avid user of Google Chrome, in Windows 7 64bit. It is the only browser I will use in my system. I have tried FireFox, as well as Flock, Safari, IE, and some very unknown browsers, all of which have crashed repeatedly in my system with normal use. Chrome, by contrast, has rarely crashed on me. I use it daily, often with more than one Chrome Browser open at a time, and use multiple plug-ins and extensions for all of my online worldly habits and escapades.

I run CCleaner at minimum once a week, as well as Defraggler, and wonder if this may be the difference. It may be that I am just lucky, I'm not certain. However, I know I could not live in the internet age right now on my Windows 7 PC without Chrome to browse my world.

I hope they find a resolution for you soon. Voted Up + Interesting

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