Web Mail Screen
Don't Open that E-mail!
For the past few weeks I have been noticing an increase in the number of scam e-mails I've been receiving that the spam folder seems to have missed. I've also noticed these e-mails in the spam folders, and those not familiar with the scams might think they have been marked spam by mistake. It's true that some e-mails that you really want can land in the spam folders, but those are usually from people you know or groups you belong to. Because spammers are getting so bold, the spam folders often collect anything with a subject header that contains the words "order" or "credit card" when they might be emails that actually are from your bank or from customers who do want to place an order. That's why I always do check through the hundreds of messages in my spam folder to make sure I don't miss an important e-mail. Some e-mail headers are so bad I feel like taking a bath after screening my e-mails. Some are honest about the product they are selling. Some have headers that are downright deceptive in getting you to click to open the email and see what they are really selling , or, in the worst case, they infect your computer if you open them. One of the most deceptive scams coming to your computer soon is the fake UPS e-mail notification.
Fake UPS E-mail
The UPS Scam E-mail
One scam I'm seeing more and more of is the UPS scam. Whether or not you have sent or are expecting something from UPS, you get an email similar to the one in the picture that says this:
UPS Tracking Number 9BYCL3N
Wednesday, August 5, 2009 10:31 AM
From: "Frederick Tyler" <firstname.lastname@example.org>
Message contains attachments UPSNR_05fa2628.zip (27KB) Dear customer!
We failed to deliver the package sent on the 15th of July in time
because the recipient’s address is not correct.
Please print out the invoice copy attached and collect the package at our office.
Your United Parcel Service of America
There are some things that you should observe right away about this e-mail.
1. The sender's e-mail address ends in .ru, which means it was sent from Russia. All fake messages might not come from Russia, but an official email from UPS will probably not be from another county. Also, as you will see in a later picture, the real UPS e-mails have a different From header.
2. The to header does not contain my proper e-mail address. They have taken my domain and added a non-existing prefix before the @ sign. So look closely to make sure the e-mail is actually addressed to your proper address.
3. You will notice that there is an attachment in this e-mail. Do not open it, or it will unload something nasty onto your computer.Supposedly this is an invoice to print and take "to our office." Isn't it odd that they don't give the location of the "office" you are to take it to?
4. The tracking number is much shorter than a real UPS tracking number, which looks more like this one: 1Z081Y0E0390613245
Delete this email without even opening it for the sake of your computer.
Quick UPdate, August 7, 2009: I just got another fake in today's in box. Check up the similarities with what I showed you above:
From: "Tanner Lovell" <email@example.com>
Subject: UPS Tracking Number I6FJM1V
Hello! We were not able to deliver the postal package which was sent on the 9th of July in time because the addressee's address is not correct. Please print out the invoice copy attached and collect the package at our department.
Your United Parcel Service of America
A New Fake: Updated November 14, 2011
Today I received three different fake UPS messages that are more like the genuine ones. But fortunately, I've not sent anything UPS lately so there's no reason I should receive these notifications. Some, like the one in the image below, are even to wrong email addresses. That's not how UPS does business. Neither do they ask you to click on an image.
Two of the three emails did not have a carbon copy -- just this one. It appears three different people were hitting me at once. The delivery date is October 18 and today is November 14. UPS sends these immediately on the day of the delivery -- not three weeks afterwards. The only thing different in the body of the email is the tracking number at the top, which, incidentally, does not match the number at the very bottom. I'm not sure what the number at the bottom is for, but the real message, which I shall show you below the fake, doesn't have anything similar.
On the real message, the exact name of the receiver is given, not "customer man." The delivery time should be the date you got the email. On all three fakes I got, the date, weight, and time were the same. Only that number at the bottom, above "Discover more about UPS" is different. An affiliate number maybe? Who knows?
Some people still may be getting the old fakes, but you can no longer rely on the UPS Quantum View in the from header to prove it's real. If you didn't send a package via UPS, that should tell you right away. If you still wonder, go to the UPS site (on your own, not by way of any link in the email) and use it to try to track the package. Or call a local UPS store and ask about it. Meanwhile, please compare the two images below to see the difference between the real and the new fake. And continue to be alert. The crooks may read this and get a better fake circulating as they did this time.
The Real UPS E-Mail Notification:
The true e-mail notification that a package you sent could not be delivered has a heading like this:
From: "UPS Quantum View" <firstname.lastname@example.org>
Subject: UPS Delivery Notification, Tracking Number 1Z081Y0E0390634567
(Unfortunately, now some of the fakes do, too. See capsule above for details)
(I changed my email address on the actual note I received)
This e-mail will either tell you that your package has been sent as you expected, or that there was a problem with delivery, or that the package has been delivered. If there is a problem, you won't have to click any attachments. The body of the e-mail will describe the problem. If the address was invalid or the package was refused, they will tell you the package is being delivered back to you. I know this is true because I use UPS to ship packages on a frequent basis. I have gotten all the different kinds of official UPS notification messages. I had a package refused once and returned to my place of business. No one expected me to come pick it up.
Any official notification from UPS will have a tracking number like the one I showed you in the header above. above. It will link to the web site where you can see exactly what is happening to your package. The real UPS notification will also have the address that was shipped to and any other identifying information you put on the label. The fake notification has none of this.
Fake UPS Message
Real UPS Delivery Confirmation Message
More about Internet Scams and Fraud
More UPS Fraudulent E-mails
The scam I have detailed on this page is one of many that send fraudulent e-mail messages that are supposedly from UPS. You can read about some of the others on the UPS site.
Update on Similar Emails
I updated this on November 14, 2011. I'm still getting lots of these fake emails from UPS, but as noted above, the fakes are better now. Similar ones are now coming that are supposedly from LinkedIn, Facebook, and other social networking sites. If your email program has filtered something into your spam folder, chances are that the emails you see there supposedly from PayPal, LinkedIn, Facebook, and other places where you have accounts are really fakes trying to steal your log-in information for those sites to lock you out and use them for nefarious purposes. Don't open them.
Go to the real site the usual way and log-in to see if you have real messages. If you have opened an email you are unsure of, don't click on any links. Mouse over the link you are supposed to click and see if the address at the bottom of your computer screen has anything you would not expect added to the URL. Most fake addresses have some extra letters or numbers before or after the domain name.
Many times your spam filter does not catch these fakes and they do land in your In box. No genuine emails from these sites normally comes with an attachment, so beware anything with an attachment. If anything looks different about the email, don't click on any links. Go directly to PayPal, LinkedIn, Facebook, or other site and just log in. Any legitimate message will be in your In Box after you log in.
Please let me know if this has been helpful.
Barbara Radisavljevic (author) from Templeton, CA on March 10, 2014:
@ravenrage07 That's a great idea!
John Fox from Richmond, VA on February 11, 2014:
Thanks for the heads up. I believe the best idea to use is have one email address for spam and stuff you sign for then have one as your business one that is separate that only business affiliates know! Voted up and following now!
Barbara Radisavljevic (author) from Templeton, CA on December 31, 2013:
James Richton from USA on November 05, 2013:
I had this email sent to me. One thing that I did was give the number a call. You can also call UPS and that will make it so you can go directly to the source and see if it's scam or not. My number one rule is not to give out any kind of information.
Barbara Radisavljevic (author) from Templeton, CA on December 22, 2011:
Very wise, John. These crooks get smarter every day, and even their English is improving.
John Click on December 22, 2011:
I got one of these today, from 'Quantum View'. The UPS tracking number was bogus so I knew not to open the attachment.
Barbara Radisavljevic (author) from Templeton, CA on October 12, 2011:
I haven't gotten many of these lately -- or maybe my spam filter is doing a better job and I just haven't seen them.
Richard Ricky Hale from West Virginia on October 12, 2011:
Thank you very much. I haven't checked my email in a while but I will be on the lookout for sure.
Barbara Radisavljevic (author) from Templeton, CA on June 15, 2011:
aaa, I really don't know the answer to that. I'm not sure what the virus does because I have never clicked on the attachment.
aaa on June 15, 2011:
can macs get this virus?
Barbara Radisavljevic (author) from Templeton, CA on March 25, 2011:
Sue, It's not just UPS anymore. People are using the names of other shippers, as well. So your suspicions should be activated if you can't remember ordering anything. AS far as UPS or even the Postal Service having your email address, if you order on line, they just might. As someone with a mail order business, I send email messages to customers that have been filled into the form when I make the label on line. These messages are generated by the shipping service. I use both UPS and the post office. The messages are normally deliver confirmations with tracking numbers. They never have attachments. Attachments should make you suspicious in any email if you weren't expecting them.
Sue on March 25, 2011:
I got the same thing as what Linda T. got. Two of them, one yesterday one today.
Noticed sender is : "ups.com"; but the "TO:" was not my email address.
I thought something was wrong: how would UPS get my email? Normally they just have your phone number. So I google it and find here.
Thank you for the info.
Barbara Radisavljevic (author) from Templeton, CA on March 24, 2011:
Linda, for sure that's a fake. The bad English alone is the proof.
Linda T on March 24, 2011:
I just got a e-mail from United Parcel Service's...wasn't expecting any package's and I know none of my family was sending me anything LOL..
Here's what I got:
The parcel was sent your home address.
And it will arrive within 7 business day.
More information and the tracking number are attached in document below.
© 1994-2011 United Parcel Service of America, Inc.
Mrs. J. B. from Southern California on March 11, 2011:
Thanks for the heads up... WOW I am amazed at just how low some people will go. I would never think of doing something like this.
dayze on November 20, 2010:
If you’re ever in doubt about the legitimacy of an email from UPS be sure to contact them first prior to opening it – UPS Phone Number
Tammy on October 21, 2010:
Very helpful, just got the fake ups email in my bulk mailbox! Thx for the info!
Barbara Radisavljevic (author) from Templeton, CA on August 24, 2009:
Recently I got a similar message claiming to be from DHL. That was easy to detect because I have never used DHL to ship anything. I imagine there are also fake messages claiming to be from FedEx, but I haven't gotten them yet. If you ever want to check the authenticity of a message, don't use the link in the message. Try and remember if you have used the company to ship anything. If so, you should have a tracking number. Type in the site's domain name as you usually do and plug in your tracking number for the package in question. It will tell you what has happened to the package. UPS also has a place on their site where you can view your shipping history if you have an account with them.
Christine Mulberry on August 24, 2009:
Good info. There seems to be no end to the creativity of these people.
Peggy Woods from Houston, Texas on August 08, 2009:
This information will be very helpful to those that use UPS and might be expecting messages from them. Thanks for the alert.