Skip to main content

Beware Of "Just Energy", I Was Almost Scammed.

This is the so called non binding contract.

This is the so called non binding contract.

Beware Of Door To Door Salepeople

I would like to tell you my experience with "Just Energy", which is a Natural Gas And Electricity Rate Flex Program. I came home from the corner store on Sunday afternoon, and found a young man in my hallway. He said he was from a company called "Just Energy". I asked him what that was, and he said I could save money by using their company. I said I was not interested, but he was persistent. So I gave him a moment of my time. He then asked to see my power bill, I asked why? He said he was going to show me how I could save money. I went my apartment and got my latest bill, and really not wanting to get involved with the whole thing. I wish I had not gotten the bill, and that I had been thinking better, but he caught me off guard.

I gave him the bill, and by this time he has his clipboard out, and is writing my information down on this form. He gave me a whole speal about rates and how they buy energy verses My National Grid company and locking in rates after 3 months. Gas in summer ( July or Aug.) and electric in winter ( Jan or Feb). He talked so fast I could not keep up with him. I told him I would have to think about it, and asked him to leave info with me to go over, but no he was very pushy. He wanted me to sign a 5 year contract, which I again said no I need to think about it. Though he said by me signing the paper did not mean it was the actual contract. Once again I was not comfortable with it. I should of just said leave, but standing alone in a hallway with a stranger is kind of scary.

Anyway He said it was just to get the ball rolling if I chose to use " Just Energy", and then we had to call a customer service number, where they would ask me a few questions, and that was supposed to be it. Until I chose '"their company". Then a red flag went up when he told me my National Grid provider would send me a letter in a few weeks informing me of the changes to my choice of suppliers, and a letter from "Just Energy" would follow. Now this next part really threw me off. He wanted me to call the customer service line and tell them what a great job he did, and how good he was with info and such that he told me. He also wanted me to suggest that they should give him a raise. What the heck?

After 2 days I got a chance to look over this so called ' agreement, and I was shocked to see the fact if I went with " Just Energy" and wanted to cancel before my 5 year contract was up, I would have to pay for that! That is just crazy. So then I went online and looked for reviews on " Just Energy". I was shocked, and my heart went into my throat. There are even videos on youtube about this company. Just Energy isn't even accredited by the BBB, and had been charged for consumer fraud by the Attorney General Of NY, which is where I live. Check out they have about 22 reports regarding "Just Energy".

I was really quite upset and wanted to contact them right away, but their customer service department is only open Monday to Friday 9 am to 6 pm, and it was after 6 pm, so I tried to email them. After writing a very long and detailed email, I hit send, and I got an error message that my email did not go through. I had to wait until the next day to contact them. I called after 9 am, and explained the whole story to them. I told them the salesperson was very very pushy, and I was not happy at all. I told them I wanted to stay with my company. She said that they would cancel the whole thing. I hope this is true, as I don't want any surprises. I did manage not to be scammed by this company. I write this in hopes to help someone else out there avoid being scammed, especially the elderly people, which are easy prey for salespeople. I feel very bad for all the people who have been scammed by this company. If I ever do decide to switch my supplier I will do plenty of research before making such an important decision. Also this experience has opened my eyes to other people who may want to scam me, and I will be more careful in the future.

Update: Well as I mentioned above, the woman on the phone said she would cancel the whole thing. Well she lied. I got two letters in the mail from National Grid stating I had switched to "Just Energy". I called National Grid up right away and told them what had happened. They said they would take care of it, and put a block on my account so that "Just Energy" could have me switch over. My advice would be to call your provider after dealing with this company to insure they just don't go ahead and switch you over to their company.

Updated: December 7, 2012

Today my doorbell rang and it was an Just " Energy' guy, and I told him point blank I was not interested. I told him I already almost got scammed by them, and what I went through, and he was "like", I'm not trying to get you to switch companies. I said "No again". Then he had the nerve to ask me if anybody lived upstairs. I said no and closed the door on him. I just hope nobody in the neighborhood fell for these guys today.


Edie Carter on December 12, 2017:

I have been very satisfied with my bill, but they constantly claim you are late, sending out cut off notices. Not another bill I have had ever sent me a late notice because I'm not late. I have four acts. and write one check, they will send me notices, that one or two is late. I asked the lady this evening, how in the world could two acts be late, when all four acts is paid with one check. Duh.

Charlie on October 10, 2017:

Sales person nice... makes you feel like you're going to get a better deal with a fixed rate

Sbwatts30 on September 08, 2017:

Wow! People are willing to make a buck anyway they can by creating a whole fraudulent organization!

8 year customer of just energy and commercial energy broker on August 24, 2017: say its an scam is simply unfair because you dont understand how this works.....just energy is simply a supplier .....if your bill is high it is simply because you are consuming a high electric amount its based off of your energy consumption amount and ever customer experience is different ! I myself have been a customer for 8 yrs and have keep a very close watch on my rate and my usage and have compared my savings to bills prior to deregulation. And just doning the math i have saved on adverage with gas and electricity combined a consistent $2,500 a year. What you need to do instead of slandering a company who has many great reviews and happy clients , is educate yourself on why they are out here doing this in the first place. Then make an opinion and take it at the face value that no company has every rep representing the company the same way but that JOKE about the raise is something people use everyday it was most like meant to be a joking point and to boost an connection. Sincerly yours

A very happy 8 hr customer

Scroll to Continue

Houston, TX on June 16, 2017:

They do that all the time when they come over to my house and they want to see my bill like always, I tell them that I pay my bill on line and they want me to log in to show me what I'm really paying for. They want my information and I tell them no and that I'm not interested. ALL a big scam.......

Mississauga resident on February 13, 2017:

A horrible company to deal with. Scary tactics and a scam. STAY AWAY.

Bonny OBrien (author) from Troy, N.Y. on April 12, 2016:

Thank you Dan for sharing your experience with us. Please take care of this right away.

Dan on April 11, 2016:

A sales rep from 'Just Energy' talked to me today, and foolishly I provided him with my bill details, which he put into his tablet, and answered some questions on a phone call (on his phone, which was odd). He just seemed so convincing - I though he was affiliated with my utility companies! He implied I wasn't signed up until I entered the referral codes online (which he got from the phone call), so hopefully I'm not officially signed up. But I don't trust them - they have my bill info, and may use that phone call as confirmation. Why do my senses only kick in AFTER these encounters??

Anyway, I will be contacting Enbridge and Toronto Hydro first thing tomorrow to discuss NOT switching me over, and hopefully prevent anything from happening. Then I'm going to call Just Energy and inquire into what they may have signed me up for, and cancel that (if applicable) for good measure. I'll give updates.

rache;l on March 31, 2016:

its a rip off they charge $200 jus to supply each month not saving me anything

Don't sign up for their green packages either. on February 25, 2016:

I've had Just Energy as a provider for over 5 years now. And the reason I stay with them is because I have been through enough plan and rate adjustment trash to finally flex some muscle over my rates. And the fact I don't want to engage in that uphill battle with a new company, all over again. Their green packages (In Ontario) are a joke. You enroll in these programs only to see the rate increase for "Efficiency". I thought the whole idea of energy efficiency was to save money, not spend extra money for the so-called "clean energy". After I had enrolled in one of these programs I saw a gradual climb of 001.4 cents to the kWh per month and wondered why when I was promised a low "flat rate that won't change for a year". After calls and disputes and excuses of "The rate changes every month, we can't help it." I was finally informed that the price hike was due to Green program enrollment. Which, apparently, is a premium charge and not the so called money saving option the salesman hyped it up to be. Always read the contract and if they insist you don't "Have enough time" don't be afraid to close the door in their face (A lesson I didn't learn fast enough). So finally I removed myself from the Green program service (Which I thought, falsely, was saving me money) received instantly a 002.4 cent reduction in my kWh rate (which was at 011.6 cents, not the 006.7 rate I had before enrollment, and while I realize energy costs may have gone up this year, still, this company has to be pushed to do anything beneficial for the consumer). I have had to deal with these salesmen on numerous occasions and even had a clown from Summit Energy con their way into a signature, claiming it was just "proof for the boss that I showed up here", which I immediately disputed with the Ontario Energy Board. I had to send Summit Energy a formal letter requesting them to null the "contract" which the OEB informed me to do. And be sure to let OEB or the Energy board of your region know that you sent the company a letter requesting a nulling of the contract.

My advise to those dealing with these salespeople or companies and those who have signed a contract without being aware of what they signed is to immediately contact the government department or organization that deals with energy company disputes. Do this first because you were tricked into an agreement and because it will give you some leverage against these companies and their deceptive sales tactics. And ultimately because you officially file the report with the government over disputes with any of these companies so they can never claim, in the future, that you didn't act in time. And a final piece of advice, don't be afraid to threaten to leave their company, they tend to be more opened to doing what is beneficial for the consumer when they realize they can't simply fast talk their way deeper into your wallet. If you've been a costumer of theirs for years, express this point to them, it will gain you leverage when negotiating a lower rate.

I tried to cover everything I could think of and be as descriptive as possible because I have been on the learning end of this experience (In many ways still am) and understand the frustration of having to sift through bits and pieces of information trying to find what you need.

Bonny OBrien (author) from Troy, N.Y. on January 15, 2016:

Roger thank you so much for the link to this website. It is very helpful and I hope everyone will read it.

Roger on January 15, 2016:

noinfohereatall on November 04, 2015:

I wanted to find out some info. There is no useful information on this entire page. Grown adults crying about some GED door to door salesperson kids pressuring them? Just sad. Where are the exact rates, the pastebin bills, any specific info at all? There is none here. My search continues.

Bonny OBrien (author) from Troy, N.Y. on September 15, 2015:

Hi Monica,

They will be,out in full force soon,as we begin to go into the fall season. This season I'm going to put a sign on my door. I'm glad you didn't fall for the pitch. Its a lot of red tape to get out of it.

Monica Back on September 14, 2015:

I just had a very shady encounter with one of these door to door sales girls... they had no ID, no brochure, nothing to tell me anything about their company or what they were selling. I guess I was just suppose to believe what they said and sign up, no questions asked? Really. I took a few minutes to check them out on the internet and seen nothing but bad reviews, I told them Not to come back that I believed they were scamming, I was threatened and called names! Very professional!

Bonny OBrien (author) from Troy, N.Y. on July 08, 2015:

Oh wow shut off notice,that is crazy. People should not trust door to door people.if you are looking for a new service,do the search for it.

Shut off notice on July 08, 2015:

I was locked in five years with Just Energy! They want to charge me $250 to cancel the contract after a year of service. I did not see any savings whatsoever if anything my kilowatts doubled and my therms doubled . I called national grid to see what the rates were in order for me to get any kind of deal from “ Just Energy" I would have to call them each month to adjust my rates and I never seen those adjustments. This company has scammed me and I get sick of it in order for me to cancel I had to move without getting penalized. This company has came to me and I get sick of it in order for me to cancel I had to move without getting penalized. I was afraid to turn on my lights and even keep my heat at 60° F all winter. This had to be one of our worst winters but it doesn't justify doubling your therms and kilowatts when national grid was half the price. In order to get any kind of savings from them you had to be with them for five years and they would reimburse you $125 money that you've already paid in for over in order to get any kind of savings from them you had to be with them for five years and they would reimburse you $125 money that you've already paid in for over charging on your bills. Where the hell was the savings, where the hell was the savings in that. Now I had to make arrangements with national grid each month to pay on my back bills because I got screwed !

love on June 03, 2015:

I actually work for JE and my managers or anyone above me or my team has never lied to us for us to lie to people in reality those that go door to door just want a paycheck the team is told to not really care about the people that are not interested or are rude because the door to door people are paid on commission and a lot of time commission is just the last resort some of u guys are just plain ignorant just because u had a bad experience doesn't mean it's not or wouldn't be beneficial to your neighbour its either you gone get a set rate for three to five years or not

Bonny OBrien (author) from Troy, N.Y. on March 28, 2015:

Ethan,Yes it did.I blocked them when I saw the first bill and they were listed on it. Good luck!

Ethan on March 25, 2015:

I just had a run in witht hem. Im young and have no idead what was going on so i just said yes cause it's hard to hear on my phone and in person. Luckily I read this blog, called them and cancelled, saying I was pushed into it. Then I called National Grid and told them and the lady blocked my account from any suppliers so Im hoping the block works. Got my fingers crossed, I'm so worried. Did it work for you Lucy?

verified on March 13, 2015:

I work for a verifying company(separate from the escos) and we do recorded verifications to help ensure that these companies are following the rules(on the contract side at least) In the calls customers are asked if the agent clearly identified themselves and goes through the program details that you verbally and writtenly agreed to. If a person asks a question and we are unable to answer/ the. FAQ answer doesn't satisfy the customer we are instructed to provide customer service numbers. If someone states No/I don't understand we are required to deny the call. Even if the customers asks a question we can answer we are instructed to ask if they wish to continue.

Brian on February 05, 2015:

Just Energy is trying to charge me 79 cents a therm while my gas company NIPSCO is only charging 46 cents a therm. How is this legal?

Bonny OBrien (author) from Troy, N.Y. on January 03, 2015:

Haneen, you will need to call your regular power company and have a block put on them. Because they lie and say you are cancelled, but really you are not.

haneen on January 02, 2015:

I sew all the stories about "just energy" I never opened the door for anybody my daughter opened it and the guy star taking and taking and he made me talk to the lady on the phone and I didn't understand any thing she said I kept saying ya ok yes and he said I have to sign on the Ipad and he said you don't need to read it's just a routine and when he lift I called my husband he said they came to his office and the are a scam I called them right away the lady said it's canceled now do I believe her or I should call the others i'm going crazy now and my husband said it's my thing and I have to deal with my problems

Snakesmum on November 21, 2014:

We have a lot of this type of caller here in Australia, and it gets so annoying as there are so many of them knocking on your door.

I now have a "Do Not Knock" sign on my door, which seems to be working very well. Now if only the "Do Not Call" register for phone callers would work as well.....

Bonny OBrien (author) from Troy, N.Y. on November 20, 2014:

Cool, thank you for your comment. But I have a few questions for you. Why don't you salespeople take no for an answer the first time we tell you. Why do you need to see our bills, and why do you tell us we are not signing a contract, just getting the ball rolling if we choose to sign up with JE. How come you guys always decend on our neighborhoods in groups? How come you don't advertise on TV or the newspaper like other companies? That's just a few questions I have, and I have many more. Oh And how come there are so many complaints with the BBB about your company??

Cool on November 20, 2014:

I would love for you folks to tape me record me and send it to whomever because my job is always done right and you catch nothing ..... I love how dipshit customers complain on J.E but don't complain about what they were to stupid to do research on .... A Legimate company go look it up and read ... We make more money then you could ever make a year and guess we tour the world and vacation of the number of sales we make .... L O L I love it and guess what the account holder has to be there to sign and guess what lyeing to save your ass not cool ....

Bonny OBrien (author) from Troy, N.Y. on November 03, 2014:

thank you Dean for posting. Next time I am gonna answer my door just so I can tape these people.

Dean on November 03, 2014:

Bonny OBrien (author) from Troy, N.Y. on October 14, 2014:

Tess. When I got my first bill and saw what they had done.I called them and told then I never signed up and I didn't want them. Then I called my company and explained what happened, and They put a block on them. They knew about them,because they had many complaint s about them.

Tess on October 14, 2014:

Lucybell, did putting the block on your original provider account prevent them from pursuing your application any further? Was there any subsequent process you had to follow up with Just Energy to ensure that this was cancelled?

Shilo on October 02, 2014:

The company might be legit, but their sales tactics are certainly not!

I just had 2 guys from Just Energy show up at my door. I have to say, they were professional looking and did have identifying shirts that said Just Energy on them.

They proceeded to tell me that they were just going around the neighborhood on behalf of the utility provider to ensure that our paperwork is all in order for the upcoming winter season. They explained that all our neighbors had signed up from these great rebates last year but they had somehow missed us, and that as a result our energy bill was around double every else's in the 'hood.

When I said I wasn't interested in switched electricity or gas providers, they outright lied. They told me "no no no, you're with Enmax now, and if you were to take these discounts Enmax would still be your utility provider". They tried to make it sound like it was some discount that would appear on my Enmax bill where one of my administration fees would be locked down and that I would qualify for an ever lower fixed rate than what Enmax is currently advertising.

They then asked if they could see a copy of one of my bills so that they could 'show me' what they were talking about. I declined.

They continued to try and talk circles around me to get me to sign this paper and reassuring me Enmax would still be my provider. The way they were saying it though made me suspicious (not that I would have signed anything from a door to door sales guy anyway) and I started grilling them. Eventually got them to admit that signing the paper would indeed mean that I would start receiving my gas & electricity bills through them, and what they meant was that Enmax would be the one providing the power & infrastructure. Talk about manipulating things to try and get a contract signed!

Then they tried to get me to sign off on another sheet that would require giving them all my information to ensure they wouldn't accidentally come to my house and bother me again. Ha! Didn't sign a thing and couldn't believe how manipulative they were in trying to get something signed on the spot.

Bonny OBrien (author) from Troy, N.Y. on September 15, 2014:

Jules Baluszek first let me say I am so sorry for your loss. And I am glad you told them where to go.what a horrible company.

Jules Baluszek on September 14, 2014:

My wife passed away in late sept and I kept getting phone calls and door calls from

Just Energy

. My renewal was up Dec 6 2014. This is Sept 14 2014 and they kept calling me. I told them my wife passed away not right now and not once did they give me a condolence for my loss of my wife. Finally I told them to G.F.Y.S. I don't need this crap. Such an uncouth business with no compassion.


Bonny OBrien (author) from Troy, N.Y. on September 13, 2014:

Lee ng! Awesome!

lee ng on September 13, 2014:

A guy came to my door and asked me to switch to his JE. He wanted me to give him the current account number and I asked him. What's the name of your company? I went to my room and got my ipad out and looked for a review right in front of him. I showed him all the reviews and told him. This is the reason why I'm not interested to switch. I saved my parents headache ahhaahahha sucker

Johne737 on September 02, 2014:

Thanks for this article. I'd also like to convey that it can always be hard if you find yourself in school and starting out to initiate a long history of credit. There are many college students who are only trying to live and have long or good credit history can often be a difficult thing to have. gbaddkdabece

Timmy on September 01, 2014:

I live in Calgary, AB and take pride in my community. I worked a couple days for Just Energy. The problem isn't the associate's that go door to door, it is the supervisor/team leader(s) that are training them. I was told to lie to people and it made me very uncomfortable so I quit. I even witnessed my team leader tell people that he was with THEIR power company, and got them to sign the contract without even telling them that they would be changing suppliers. I made one sale in the 2 days I worked there, and I ended up calling the client and explaining that it was a scam and advised her to cancel ASAP. She was very happy with my honesty.

In certain areas of North America you are allowed to choose who supplies your Power and Gas. The distributor will always be the same. This is where companies like Just Energy come into play. What they do is they promise you savings and 'clean' energy and all that will change is your bill. This is a lie. They will become your new supplier. You will be locked in on a contract (that will usually end up costing you more money) and will have to pay to cancel.

The only real way to save money on your Power or Gas bill is to lock in your rate's when they are low (do your own research) and to try and remove any extra fee's (take a look at your detailed bill for admin/distribution fee's that aren't necessary).

jatinder dhillon on August 19, 2014:

They are fraud .they promise something else and deliver something else

Brain Fart on August 19, 2014:

Ugh. Usually I am smarter than this. After coming home with my hot dinner just as a Just Energy saleswoman was walking by; half an hour later (and cold supper to boot ) I somehow got sucked into signing with them. She spoke so FAST and it sounded like it was part of some Ontario Energy conservation or government program and appeared legit. After stupidly showing her my power and gas bills (which btw are in my husband's name and we are renters) she had me signing on the dotted line in no time. Of course right after that my brain kicked in and I had major regrets. So after she left I immediately sent an email to the company, emailed my power and gas suppliers, and called them to say I was not interested in switching. I'm praying that I don't see any unforeseen charges on my next bill. My heart pounding I will impatiently wait to see what happens. I feel like an old lady who handed over my credit card to some Nigerian prince.

Bonny OBrien (author) from Troy, N.Y. on August 17, 2014:

Bruce David I so hope you get your money back.I wish you luck.

Bruce david on August 16, 2014:

My comment is this: my business partner changed us from Direct Energy to Just Energy @ work. But she told the rep at the door NO TO JUST GREEN, & circled NO on the pink contract . But on the phone verification it sounded like she said YES TO JUST GREEN GAS But not to electrical. They

Have extorted Over $250.00 from us. I have asked for it back & they keep telling me my business partner said yes - which she did not. They even sent a email voice recording in which she said yes. I keep telling them that we did not & why would I keep telling them we did not sign up for JUST GREEN. As God is my witness I will keep sending them an email until I get the money back, TO ME ITS THE PRINCIPAL OF IT ALL. WHEN YOU TELL THE REP NO AND IT SAYS NO ON THE CONTRACT THEN BY GOD THEY SHOULD REIMBURSE OUR MONEY AND NOT PLAY FAMES......YOU TUBE IS NEXT...THE CTV....CBC....

brittany on August 15, 2014: