Disclaimer: Please be advised that the opinions expressed below are solely mine and based on my experience. I am not affiliated with the Bureau of Internal Revenue (BIR) or any other government agency. As such, I cannot answer any questions that you might have regarding your taxes or TIN. Please call their contact center at (02) 981-8888.
For individuals working in the Philippines, the Tax Identification Number (TIN) is one of the most important things to remember, and for obvious reasons. Aside from being a mandatory pre-employment requirement, the TIN is important in order to correctly remit an employee's proper taxes to the government.
An individual's TIN is usually comprised of 14 digits (ex. 123-456-789-00000). It is a permanent, lifetime number, and Philippine laws rule that employees are only allowed to have one TIN. Having more than one is grounds for imprisonment, hefty fines, or both.
When it comes to all things tax-related, the go-to agency in the country is the Bureau of Internal Revenue (BIR).
What Art Thou, My TIN?
If you're working for a long time however, it is inevitable that you will forget some details about your TIN, if not your TIN itself. Reasons may vary as to why, and since it is absolutely forbidden to re-apply for a new number, these individuals have no choice but to contact BIR regarding their TIN information.
And this is where the BIR Contact Center comes in.
The BIR Contact Center hotline is (02) 981-8888, and they are open Mondays - Fridays, from 9 AM - 5 PM only. Since this is a government service, no noon breaks are observed, so taxpayers can contact them during their lunch breaks. Once your call is taken, an agent will ask you some personal questions to confirm your identity. They may include:
- Your full name,
- Your birthdate,
- Your registered address with the BIR,
- Your mother's maiden name (i.e the name of your mother when she was still single)
If you know your TIN number and are inquiring for other details like your current Revenue District Office (RDO) code or registered civil status, they might ask for your TIN as well.
In my case, I've called the BIR contact center twice: one was to ask for my current RDO code, and the other was to inquire about my registered civil status. Both were needed for my then-ongoing job application, and the employer made it very clear that those were mandatory requirements for processing my payroll with them.
The calls were made during my lunch break (12:30 - 1:30 PM). Both calls were entertained after a few rings. Quite pleasantly for a government agency, the agents who answered proved to be polite and cordial, with no trace of the usual rudeness that most Filipinos experienced when dealing with some government employees.
The BIR Contact Center is a convenient way in knowing the details about your TIN. Before you even consider hitting the pavement and spending time and money going to the nearest BIR office, consider giving their agents a call. A phone call might just do the trick!
Do you have any experiences or feedback to share regarding BIR's contact center? Feel free to do so in the comments section!
Nanette Custodio on May 19, 2018:
My TIN has only 8 digits. Can you please explain why it has only 8 digits when issued to me some time 1983? Is my TIN numbers still valid?
Michelle C. Ferrer on May 26, 2017:
how to get my tin numbers? because i already done to regester,but i forgot my tin number and i dont have copy of bir?