Has your property suffered severe water damage? If so, then I know this must be a difficult and stressful time. Your property is in disarray, and you just want everything restored back to its former state. I've been in your situation too many times.
Don't make the same mistakes I've made. Before you hire any water damage restoration company, you need to consider a few things.
I know many people that have rushed this step and made the mistake of not hiring the best people for this job.
So, I created this piece to help you out and list some of the things you should think about before making the call and hiring a water damage pro.
1. Consumer Reviews Matter
The first thing you should think about is consumer reviews. What better way is there of figuring out how trustworthy and reliable a company is than by seeing what others think?
Online consumer reviews are essential recommendations from other consumers in your area. Interestingly, studies show that 88% of people trust online reviews just as much as a personal recommendation from a friend.
If many people in your area are claiming a certain water damage restoration company is great, then you know they must be a reliable and trustworthy business.
Furthermore, it’s interesting to see that 92% of people use a local business with a rating of 4 stars or more. So, my advice is to look for water damage restoration companies with at least a 4-star average rating from all their reviews.
2. Certification Is Super Important
If you’re trusting a company to carry out work on your property, you need to know if they’re professionals or not. Simply having a water damage restoration company doesn’t make them a pro.
Instead, you’re looking for certification to prove this. For example, the Chicago company ServiceMaster Restoration by Zaba is certified by the IICRC. This is a must-have certification for anyone in the cleaning, restoration, or inspection business.
As it says on the IICRC website, consumers like yourself benefit from using companies with this certification as you’re guaranteed to be hiring formally trained technicians that keep getting educated as they progress through their work.
2. A BBB Rating of A+ Is Crucial
Likewise, you should also be on the lookout for companies accredited by the Better Business Bureau. Ideally, you’re looking for company that has an A+ accreditation rating by the BBB.
Why is this important? Well, an interview with the CEO of the BBB stated that having this accreditation shows consumers that the business is ethical and committed to certain standards.
Consequently, finding a company that's highly accredited by the BBB means you can trust them to carry out their best work without trying to scam you or doing anything that’s unethical.
4. Must Have Experience Serving Different Industries
Water damage happens to different people with different properties. As a result, you need a water damage restoration company that can handle many different situations.
What I mean by this is you need to hire a company with experience in different industries. There’s no use hiring a commercial water damage company if your problem is residential - and vice versa. A team of experienced professionals are able to handle water damage restoration for homeowners, business, and landlords. They have experience across different industries, meaning they’ll cater to whatever situation you might be in.
5. Must Provide 24/7 Emergency Service
Finally, you need to look for a company that can boast 24/7 emergency services, such as ServiceMaster of Lake Shore.
Why? Because if something goes wrong and your water damage worsens, you may need them to come around as soon as possible to prevent even more issues from occurring.
If they’re not available 24/7/365, then your property may be in jeopardy.
There you have it, this is the essential list of things to think about before calling a water damage restoration company to fix your property.
Again, I must emphasize how important this list is as I feel it will help you make a more informed hire and not waste any money.
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