Electrolux manufactures a great many of the front load washers we see in the major appliance stores under many labels such as GE, Gibson and others. Unfortunately they use what's commonly referred to as "pot metal" to support the basket and this can become a major failure point.
First let me start by saying that in general I am a real fan of Electrolux products from vacuum cleaners to their wonderful Wascomat commercial line of washers. Anyone owning a small front load washer, however, sold under any of the above Electrolux brands in the 16 to 17 pound sizes (3.1 to 3.5 CF) should be aware that there is a good chance that the pot metal "spider" can fail after 5 years or so. As a professional repairman and owner of these machines it has come to my attention that the main support or spider hiding behind that gorgeous stainless steel basket is made of white aluminum like metal which corrodes so badly that it will fail eventually with a horrendous crash. Typically there will be about a pint of nasty corrosion hiding behind the basket which has been mixing with your clothes all this time.
The "spider" or basket support is removable or separable from the basket and SHOULD cost around $100.00 or so but guess what. This is where it gets aggravating (forgetting for the moment that they should never have used "white metal" in the first place). You see they don't sell the shaft and spider by themselves even though it is easy to unbolt it from the basket. Oh no, you must buy the entire stainless steel basket along with the shaft and spider so now the price is over $470.00 under the GE brand and about $259.10 for the same exact part under the Frigidaire, Gibson and other labels!! Add to this the cost of labor to take the drum out of the cabinet and disassemble/reassemble the drum and you may have a potential repair bill over $600.00!
In other words, unless you are going to perform the labor yourself, they have relegated that $600.00 to $800.00 washer to the dump. No one in their right mind is going to spend that kind of money repairing one of these machines when for about the same money or another one to two hundred bucks they can purchase a new machine. It is a shame as they are otherwise a great machine. I would love to hear from others who have run into this same problem.
Rear Of Drum
Well I decided to take a few pictures of the spider drum support before I throw it in the dump. This GE labeled machine belonged to one of my customers who owned it for about 6 years. She lives alone and used it very lightly and claims she used the soap as directed. She is a very intelligent person and I have no reason to doubt her word.
Keep in mind as you view these that I already vacuumed up about a pint of slimy powdered corrosion before I took the pictures. As you can see the spider broke into 3 pieces during an extract which resulted in quite a startling bang as it broke at high speed. She said it sounded like a 2 car pile up. She ended up spending another $700.00 purchasing the same basic machine in the slightly larger Frigidaire model. I have since checked the manual and it sports the same white metal crappy spider which will more than likely fail in another 6 years. The really annoying part of all this to me is that I own one each of these exact same machines. One is five years old so I guess we are running on borrowed time on that one. She bought the Frigidaire on my recommendation as I had not torn down her old machine yet and discovered Electrolux's little secret. It would be forgivable if they would just make the spider/shaft assembly available at a reasonable cost rather than forcing you to buy a new perfectly good stainless steel basket as well. As you can see in the photos the spider/shaft is extremely easy to remove from the basket. There are 2 stainless steel bolts at the ends of the three vanes for a total of 6. Even on this very corroded spider they came right off. Unfortunately this won't do you any good as you can't order these items separately anyway. Other repair men may find this acceptable but I do not. You can order every other part of this machine as an individual part so why not the spider/shaft? The ss basket makes a great dry well!
These machines are sold under Electrolux, Wascomat (WE-16), Frigidaire 17#, Gibson, Tappan, White-Westinghouse, Kenmore and some GE (as in the machine pictured here). I will try to find out if there are any others out there and for that matter if there are any that actually use stainless steel rather than the dreaded "white metal" also known as "pot metal".
In my next entry I will give a blow by blow on how to perform this repair yourself as that is the only way that dollar wise it can possibly be worth it. Also I am finding better prices on the basket/spider/shaft and I will reveal under which brand names the best prices can be found. I can tell you right now GE's prices are ridiculous (almost $200.00 more) for the exact same part. I'll try to get lots of photos. I need to replace the tub bearings in my own Gibson (same exact machine as this GE with Electrolux on the label) so that will be another opportunity to get some photos as well.
I want to end this section by repeating that outside of this "pot metal" problem and forcing you to replace a perfectly good and very expensive SS basket on these smaller machines I am a real Wascomat and Electrolux fan. I have worked on the big commercial Wascomats for 20 years and can't say enough praise for these great machines. After all they are made in Sweden. That is one more reason why I find this on going problem all the more frustrating. Looking at the repair manuals I see no change in the current "under 20#" machines . They still use pot metal behind the SS basket and still only offer the replacement parts as one unit.
Replacing The Basket/Spider/Shaft on Electrolux Washers
I have decided to post this even though I have no pictures of this process at the moment. But I will supply you with a pretty good video at the end of this repair section. He is replacing the bearings and seal but it it pretty much the same procedure and if your tub bearings and seal are bad (noisy) you will need to do those as well. The fellow in the video can supply you with the bearings and/or seal as well as these are not available from the dealers without purchasing the whole rear tub shell as well.
Replacing the drum and spider and shaft on your Electrolux 16 and 17 pound washer under any of the following brand names: Electrolux, Wascomat (WE-16 & 17) Frigidaire 16 & 17#, Gibson, Tappan, White-Westinghouse, Kenmore and some GE's as well, is a similar process. The whole tub extraction should take from 15 to 30 minutes depending upon your skill level. The entire repair should take you between 2 - 4 hrs.
First off you will need a good philips #2 screwdriver. I use a Milwaukee 18v drill driver for speed but a standard screwdriver will do. You will also need a channel lock plier to squeeze hose clamps, a razor blade to dislodge the front door gasket, some wood blocks to aid in sliding out the drum. A second person to help when it's time to slide out the drum and lift it is highly recommended. I often put my wife to work at such times.
Personally I leave the motor and weights on the tub unlike some other online advise I have read. I have repaired the BIG rigs up to 200 pound (load weight) washers for years so to me this is just a baby anyway. I realize that for someone doing this kind of work for the first time it can be quite intimidating. Look at it this way: Your alternative is to throw it in the dump or part it out on Ebay. Don't laugh. That 3 phase motor and controller list for about $700.00! and the drain motor lists for $100.00. You should be able to get something near 1/3 to 1/2 that on Ebay. Personally I can't wait to have time to play with that 3 phase variable speed motor and controller on the bench and see what else it would be great on like a wood joiner. Having said that "Let's get er done"
First disconnect the motor wire harness plugs and all the hoses. About 5 - 10 Minutes. Next undo the front door gasket from the cabinet. You will probably need to scrape some stuck spots with the razor blade. Be careful not to damage the gasket.
The biggest pain is probably the soap box. I remove the 2 screws and pop it back a bit so I can get to the hose clamps. By getting the door gasket loose first you can get to the wire clamp that attaches the soap box to the door gasket and slide the filler tube out.
There is NO need to remove any of the control panel. One on line account I read had you removing knobs, weights, control panel and lots of stuff that you didn't have to. Why waste all that time. The more you do this kind of stuff professionally the better you get at NOT disassembling any more than necessary.
Next disconnect the lower shocks at the tub by squeezing the retainer clip and tapping or pulling out the pins. I found the bottom pins to be far less cooperative so I leave those alone and just push the shocks toward the cabinet out of the way. Next undo the upper suspension spring retainers and have someone steady the drum while you lift the springs one side at a time out of their slots and rehang them on the edge of the cabinet more toward the rear. This gives you a little breather while you reposition yourself for the big lift. Place some wood scraps beneath the tub to protect the computer and motor as you slide out the tub.
Now you're ready to gently lift the tub and keeping it upright, work it out the back and set it down on plywood or the like. I have my helper carry it by the rear pulley while I grab it by the door opening during the extraction process. Have your helper grab the pulley near the top for balance. Use wood blocks to steady the drum un the plywood. Now you're ready for the more fun stuff.
Now I remove the motor while it is easy to get to. 1/2" (13mm) socket should do the job. Now you are ready to pull the rear pulley. Start by running the bolt out about a half inch with a 9/16 (14mm) wrench or socket. I then use a small 3 jaw puller to extract the pulley. This is a bit tricky as the pulley is not divided into 2 or 3 spoke holes so you will be a bit to one side or the other but it works. Now using a LONG 24" x 3/8" extension, a universal joint and a 10mm socket (or whatever works for you as I use a 3/8" air impact) remove all the tub retainer bolts and lift off the front half of the tub exposing the ss basket. The basket should lift right out with a minimum of persuasion. Now you will see all the corrosion I am talking about. Try not to get any in the bearings. Vac it right out near the bearings and anywhere else.
Replace the bearings if they were noisy along with the seal. Keep in mind that the water level is almost never above the seal on a front load residential machine so if it looks good you should get away with reusing it. If you want to play it safe replace bearings and seals. Clean and inspect the center tub seal gasket. If all that is ok you are ready to put in the new basket and reassemble. I am writing this from memory so if I have left anything out I will add it to the post. All feedback is welcome. Also, great diagrams are available at the parts warehouse link on this page as well as great prices. I have done lots of business with these people and they are real pros. GE owners should use this part number PS418295 for the basket assembly and save a couple hundred bucks. Check it out! Good Luck!
A Pretty Good Tutorial
fiskfarm (author) from Smokey Mountains, Tennessee on May 02, 2018:
These trunnions or tub supports are available on eBay. Enter your model washer and "tub support" and they should show up.
Matthew R on August 07, 2016:
Hi Jim. I'm seeing spiders for sale on eBay and was wondering if you've had any success cross referencing the electrolux sub brands to know what parts are interchangeable. Are there any resources to this end?
Coach J on April 29, 2016:
Hey Jim my spider support came apart on a GE Adora front load machine. I am going to fix it and donate to our athletic program at the high school I teach at, i had no problem getting it apart and had a friend make one out of stainless steel. The problem is its been about six months since I took it apart. I really don't remember where everything go's??? Do you by chance have a video of reassembling one? Thanks Coach J
Rih on December 26, 2015:
Have a Kenmore 41743142200 with bad spider their should be a class action toward the manufactures for selling faulty washers, with parts then know that will go out and we have to pay a high price for repair.
Ginger on October 13, 2015:
Sam hi... what company did you order the spider from and how has it worked out for you? Was this a GE Electrolux brand?
Sam on February 04, 2015:
get the spider from the Uk for the Electrolux brand. About $50 plus overseas shipping
Steve on December 31, 2014:
hi armando i have same problem was thinking about welding how is working out
armando on August 30, 2014:
Anybody that own this kind of mashine there is a way to fix this problem , if you can take the drum out use sand paper and sandthe spider arm but dont take the spider arm off , take it to a welder shop that can weld all kinds of metal like aluminuim they will weld it for about 100.00 dollar , that's what I did
jeffcandy on December 08, 2013:
same problem here I just took my washer apart and found the spider broken the machine came with the house when I bought 3 1/2 yrs ago I believe it's only about 6-7 yrs old too. Now I have to find a replacement part or scrap the damn machine
Charlie on November 28, 2013:
I just got done taking apart my GE washer WCVH6260F. It took me about two hours to find out the pot metal spider was rotted into atleast 4 pieces. I checked with my local appliance parts dealer and they told me I needed to purchase the entire assembly. I called GE at the number given to me by the dealer 1-800-GE CARES . They told me with FREE shipping the drum assembly , seal , and 2 bearings would only cost me around $600.00. I could use some help finding the part #s for the parts I need.
Mary W. on November 08, 2013:
Total Hog Wash talk about ripping cumsomer off! Same on you GE
Greedy retailing will catch up on you!
My ge front loader washer needs a 600$ fix Wow! know brainer new machine ,however not a GE product !!!
wd40 on September 29, 2013:
yah that's a rip. the rest is great . thay know what their doing, thay need to replace with something better. I guess i will stay with top loader
E-Z plumber on August 09, 2013:
Thanks for the write-up. I can appreciate your take on the cheap metal being used, as that seems to be the new business model, build it to break , so the share-holders can make more money. That being said, do you know if the more expensive front-loaders use the same metal in their spider?
money12206 on March 24, 2013:
Jared... need bearings and seals for Kenmore front load washer model 417.40042990. I can be reached at firstname.lastname@example.org
JoAnn on February 14, 2013:
Jared... need bearings and seals for Kenmore front load washer model 417.40042990. I can be reached at email@example.com
(February 14, 2013) Thank you
Justin on October 09, 2012:
Need bearings and seals for GE front load washing machine model#WBVH6240FWW you can reach me at firstname.lastname@example.org. Thank you.
Denny on July 11, 2012:
Need bearings and seals for GE front load washing machine model#WBVH6240FWW you can reach me at email@example.com Thank You
Denny on July 11, 2012:
I need to find the bearings and seals for a GE front load washer model #WBVH6240FWW
scott on May 20, 2012:
Ive got the same problem with my ge washer but tue pot metal broke in 3 spots. wonder if you could tell me which replacement drum you found to be the cheapest, not home much to do the research, any help would be appreciated
Rich on October 30, 2011:
We have the GE model WBVH6240 front load and had the same problem. So we opted to buy the new drum (total cost 433.00) and we are going to remove the spider drive and have it powder coated. So we will see if that gives a little longer life span. That type of coating is very tough and should last a long time even under those conditions. We love the washer but we agree that that part should be available separate
BillinLA on August 16, 2011:
Hi Jim--tks so much for your asst. Loved reading all about Fiskfarm around your hub pages. Found my 1/8 play at seal where I initially thought it would be. Basket shaft had REALLY pressed into it. The bearing twd front spins freely and OK, but the back one spins slower--doesn't rotate very much when you take your finger away. So I figure that's what slowly pressed the basket into the seal over many years (this unit blt in 97). However, the spyder can be reused. Did you want to say how? How to clean it best before marine epoxy paint? Best, Bill
fiskfarm (author) from Smokey Mountains, Tennessee on August 10, 2011:
Hi Jeremy and thanks for the comment. The motor shaft has nothing to do with the problem and GE as stated in my article did not make these machines. If they had they would be far worse as GE appliances are poorly made and drastically over priced with a few exceptions. (Had a GE fridge for years that we loved) No, these are made by Electrolux in Sweden and I am a huge Electrolux fan and perhaps that is why I am so critical of these less expensive models. They could have done far better. Also keep in mind that the exact same repair parts under the GE label (still made by Electrolux) are double the cost. GE is not popular with the repair community in general. GE should stick to making jet engines and wind turbines.
Jeremy on August 10, 2011:
I think they have improved much better material when building the motor shaft. It's quite surprise for GE to produce low quality of washing machine as their brand has been long time established in the market.