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NeuroMD® Review From a Back Pain Sufferer And a Final Additional Update

Former TV-journalist who tends to write when irritable. Lover of hockey, everything bagels, and a good Okinawa boba tea.

The New NeuroMD® Device 2021

The device and remote

The device and remote

My opinions, as a long-time back pain sufferer

I am absolutely not an expert on treating back pain, or I would have cured mine a long, long time ago. I ruptured a disc in my lumbar spine for the first time in 2005. The pain was agonizing, and I didn't realize just how bad it was until I was walking through Sam's Club and discovered my shoe had fallen off and hadn't even noticed. So, I went to the neurosurgeon, and it was a no-brainer that I needed it repaired ASAP. I had my first surgery that summer and felt fantastic immediately. Too fantastic, in fact, because six short months later, I re-herniated the same disc.

I tried physical therapy and stretching exercises, but nothing worked, so I returned to my second surgery seven months after the first. It helped, but since that time, some 15 years ago, it has progressively worsened.



The Box

neuromd-review-from-a-back-pain-sufferer

Many back pain sufferers use TENS units to alleviate pain, so at first, I assumed this was the same thing in a fancier box and with fancier bells and whistles. I discovered this product via an Instagram ad, so I did some quick Internet sleuthing and found very little online. After watching their video about how the product is not a TENS unit, I decided with a 60-day moneyback guarantee it might be worth trying.

However, it is a bit pricy, at $399.99. Fortunately, they have a few payment options. The first is a current promotion for $199.99 with free shipping. The second, is that by using Affirm you're able to buy the NeuroMD® for three monthly payments of $67, if approved. Finally, if you have an HSA card, you can purchase it online using your card. (Click on the NeuroMD® hyperlinks for more info or follow the link at the bottom of my review)

My NeuroMD® arrived in five days and I was ready to kiss my back pain goodbye immediately, but first had to charge the remote and the "device" for an hour. Anyhow, after charging them I got out the large electrode and proceeded to fix my back.

Each order comes with two special electrodes that supposedly last 30 days each. In my experience, electrodes have a much shorter lifespan than what the manufacturers promise. The electrodes are about 8" long and snap onto the "device." After each use, it is advised to clean the electrode's gel side with water, place it back onto the plastic film, and store it in the pouch provided. I have done this religiously, and so far I am using the same electrode without issue for 11 days. You also get a dual-charger cord so you can plug the remote and "device" in at the same time to charge...or you can use a micro USB cable instead. The directions are easy to follow, and once you use it, you really shouldn't need any other support.


The Remote

neuromd-review-from-a-back-pain-sufferer

Let me say that I hate the remote. It looks super generic and feels very cheap. The backlight comes on when you first power it up, and then goes off like a cheap Chinese TENS device (and I have a drawer of those). Connect the "device" onto the electrode (and have removed the plastic film) you are ready to place it on your back. This was tricky since it's a bit cumbersome to place something sticky and big onto your own back. Much easier if you have help, but I didn't. The next step is pushing the small power button on the "device" to turn it on and then turn on the remote to connect them to each other. Problem 2 is that you don't know if the "device" is on other than looking at the remote since you can't see your own back. Problem 3, is that you must have the device and remote in the same room, or it won't work. I walked out of my office, leaving the remote on my desk, and realized 10 minutes later it wasn't doing anything. I personally feel for this kind of money, this cheap remote is not beneficial really. I would rather use my phone to control it than tote around this little four-button nuisance.

What can you do with the remote? You can power on the remote and it will connect to the "device" to begin the treatment. You can control which of the two programs (M1 or M2) you want, and then you can increase/decrease the intensity. You can start and pause the program. That's it. There is no timer to show you how much time is left on the M1/M2. It's too basic for a complex medical device, and I really dislike it.

The "device" is equally simple. It has three buttons. On, + and -. There is a blue light when you charge it, and a red when it needs charging. Nothing more.

The M1 treatment is recommended for the beginner, and lasts 25 minutes. The company suggests 4 days of use for the first week. In weeks 2-12, they suggest M2, 5-6 days/week, and for 25 minutes. From week 13 and beyond, they advise M2 for 25 minutes, 2-4 days/week. I wish you could change the duration, but it is preset so the only option the user has is M1 or M2. It needs to be more customizable than it is.

Finally, the intensity is very important, and I learned a valuable lesson by not following the recommended usage. When you first power the "device" on and link to the remote, you can begin increasing the intensity to your personal comfort level. I found level 5 to be about right in M1. I had an errand to run, so I decided to keep the electrode on while I was driving, and popped the remote into my front pocket. When I got out of my car, I felt like I'd been struck by lightning, and quickly fumbled to rip the electrode off my back. I looked at the remote and because of my own foolishness, the intensity had gone up to 28. This was 100% my fault, and it stung pretty hard at that level, which makes me question why NeuroMD® has a level 28. No one, not even Superman, could handle level 28 comfortably. I don't know if it goes higher, nor do I plan to find out.



Is NeuroMD® Worth the Cost?

I have used the NeuroMD® every day since receiving it, sometimes multiple times a day. I assumed I would tell everyone it was a waste of money, and return it before the 60 days, but my back does feel better right after I use it. I'm not sure why, but it has some pain-blocking success that I have never received from TENS units. I look forward to putting it on my lower back every morning, and I definitely feel relief afterward. However, it seems to be a little short-lived. It has been about three hours since I did the M2 treatment today and I can feel pain and numbness returning to my lumbar spine. I likely will put it back on to get through the rest of my workday.

The Good

  • My pain is definitely lessened after each use
  • It is relatively comfortable to wear at my desk
  • It is small and easy to use

The Bad

  • It is expensive
  • I hate the remote- Build an app for smartphones please!
  • Electrode replacements are expensive
  • It isn't customizable enough


I am still on the fence about keeping my NeuroMD® after the 60 days because it was so expensive. I don't take any kind of painkillers, so I rely on my TENS units and Theragun massager to help me live with this pain. If the NeuroMD® felt more like a $300 device I wouldn't hesitate to recommend it, but it feels like a $75 device that does work. They need to go back to the drawing board and make this great idea work via apps and smartphones. No one wants to carry around another clumsy remote, and they need to make the NeuroMD® smarter.

I'd love to hear other users think about this new back pain corrective therapy device. I would also like to state that I have nothing to do with this company in any way, and paid for the NeuroMD® with my own money, with zero promotion or enticement. I did, however, try to get a free electrode by joking around on social media, but they rejected me. I will update this article with my final decision in 50 days. Thank you for reading.

UPDATE SINCE REVIEW

I posted an update blasting their social media and link issue a few days ago and I wanted to be fair with another update. After some public back-and-forth over on Facebook, someone else took the reins at responding a very well-written, professional explanation. Due to their effort to explain things to me, I will give them the benefit of the doubt and remove the broken link picture, as well as the crazy dialog that would make an English teacher cringe.

I've been using the device for three additional days since writing this review. It's the first thing I do when I start work, and I do the M1 at level 6 for the first round. Approximately an hour later I do another treatment on M2 L6 because I think it helps. I am still using the original electrode, which is starting to show some wear. When I remove it I clean the gel side with water, return the protective film, and place back in the pouch, but I don't think it will last another 2 weeks.

As I get closer to my 60-day test I will post an update regarding my decision to keep the NeuroMD® or return it. Hopefully, 60 days of treatment will make a significant difference in my back pain level.

Keep It or Send It Back?

Well, it hasn't been 60 days, but today I made the decision to return the NeuroMD unit. I realized that I feel exactly the same way whether or not I use it. I was gone last week for 4 days, didn't have it with me, and felt no different. So, I decided to initiate the return. Of interesting note, the company does charge you a 15% "Restocking Fee" even though they do not restock or resell the units. In my case, I will be charged $29.99 to return the package in its original box. Not sure how I feel about that, but it's their company. Other people may have better results with this device, but in my case, the results just weren't great enough, or consistent enough with the cost for me. Let me know if you've kept or returned your NeuroMD in the comments.

If you'd like to give NeuroMD® a try click the link below

Buy NeuroMD® online

  • NeuroMD | The NeuroMD Corrective Therapy Device
    The NeuroMD Corrective Therapy Device uses Clinically Proven NMES technology to restore total back health and provide long-term lower back pain relief. Experience relief from sciatica, poor posture, lower back pain, hip pain, and more.

This content is accurate and true to the best of the author’s knowledge and does not substitute for diagnosis, prognosis, treatment, prescription, and/or dietary advice from a licensed health professional. Drugs, supplements, and natural remedies may have dangerous side effects. If pregnant or nursing, consult with a qualified provider on an individual basis. Seek immediate help if you are experiencing a medical emergency.

© 2021 Lori Orchow

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