If you're unable to connect your PS3 to your Comcast home cable/WiFi, this guide's for you. I went through a living hell trying to get success with this on my own, and finally figured it out.
I wrote up this guide the instant I was successful with it, so that I'll never forget how I did it. Comcast's tech support was entirely unable to help me, and never mentioned *ANY* of the steps I'll take you through below.
This guide does not discuss hard wire (ethernet cable) connection. In order to connect your PS3 via ethernet, you'll have to do so through the router, NOT the TV cable box. Most people don't have their computer nor router anywhere near their HDTV, so this isn't an option for most; hence, the WiFi route is what most seek to do.
All of the tutorials about this topic on the internet are either outdated, or flat out suck. Having been very frustrated trying to figure it out on my own, I put together the exact method I used to fix the problem immediately. Now, my PS3 is auto-connecting to my WiFi flawlessly with each start-up.
Comcast's tech support will never mention this method. It comes with pretty much no risk to you at all. Even if you screw up, each section has a "restore defaults" checkbox, so you can revert back to where you came from if need be.
Part 1: Visit Your Comcast Admin Panel
- Visit your Comcast router's "home address" at http://10.0.0.1. Visiting the home address will only work if you're on the computer that your Comcast router is directly connected to.
- Enter the username and password, as prompted. The default user/pass for all Comcast accounts is "admin" and "password" (no joke!) In the rare occasion that this combo doesn't work for you, somebody somewhere along the line (most likely, the tech who visited your home) changed it. You will have to call Comcast and find what they were changed to. Check your contract or any other documents left by Comcast to see if it's written anywhere on there.
Part 2: Edit Your Comcast WiFi Settings
- Go to "Gateway » Connection » Wifi". Your router will be on this list, and it is usually named something like "HOME-1234" by default. Click the "Edit" button.
- Now, you'll see your security settings. Mine was defaulted to "WPA/WPA2-PSK (TKIP/AES)", which the PS3 didn't seem to like. I changed it to "WPA/PSK (AES)" since it's a more friendly security setting for these kinds of devices. Try this yourself.
- Make sure "Channel Selection" is set to "Automatic."
- After Channel Selection, you'll see "Network Password." Change this to something less ridiculous -- let's say, "myname12345" for example's sake. Write this password down on the folder where you keep your Comcast documents, so everything is all together!
- Make sure "Broadcast Network SSID" is set to "Enabled."
Editing Comcast Wireless Settings
Part 3: Add The PS3 to Comcast's Device List
- Turn the PS3 on, and go to "System Settings » System Information." You should see the IP address and MAC address of your PS3. Write these down.
- Go back to your PC with the Comcast router admin panel open. Click the menu item, "Connected Devices." Click the button named "Add Computer With Static IP." In the next screen, Type in your PS3's IP address and MAC address (WITH colons! Like this: A1:B2:C3:D4:E5) in the corresponding fields, type "PS3" or "Playstation 3" into the "Notes" box, and save. You'll be taken to a white screen that says "please wait." This screen might look like the panel got frozen, but it will take you back to the menu after up to 30 seconds or so, so give it time.
- Just a side note... While you're on this screen, you can also add any other peripherals that can connect to WiFi, like your tablet or smartphone!
Part 4: Connect the PS3 to Comcast WiFi
Next, it will ask you to input the "key." Remember when we changed that network password before, to something less ridiculous (I used the example "myname12345" and told you to write it down on your Comcast folder)? Type that password in here, and make sure you're abiding to it being case-sensitive.
Your PS3 should now connect to WiFi! If it didn't, start all over from the beginning of this tutorial and re-do each step CAREFULLY -- sometimes, it's easy to mis-type and mess up the entire process.
- On your PS3, go to the "Settings » Internet Connection" and start the process where it automatically scans for all WiFi signals in the area. It will find yours, which will look something like "HOME-1234" or whatever you named it before. Choose that one. There are 3 options for security - None, WEP and WPA. Choose that WPA one.
- In the next step, you'll be asked to input the "key." Remember when we changed that network password before, to something less ridiculous (I used the example "myname12345" and told you to write it down on your Comcast folder)? Type that password in here, and make sure it is case-sensitive.
- Your PS3 should now connect to your Comcast WiFi signal! If it didn't, start all over from the beginning of this tutorial and re-do each step CAREFULLY -- it is very easy to mis-type something such as a password, and mess up the entire process.