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Troubleshooting Turtle Beach PX5 Problems

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.


Common issues with the Turtle Beach Ear Force PX5 wireless headset include the headset unexpectedly turning off, the mic not working, the transmitter unexpectedly turning off when changing the PlayStation 3 game, hearing hissing or buzzing when the headset is connected to an Xbox 360 wireless controller and more. Troubleshoot the problem to see if you can work through it on your own before replacing your expensive headset or sending it back to Turtle Beach for repairs.

The Turtle Beach Ear Force PX5 wireless headset works with the PS3, Xbox 360 and a computer.

The Turtle Beach Ear Force PX5 wireless headset works with the PS3, Xbox 360 and a computer.

PX5 Unexpectedly Turns Off

  • The Turtle Beach Ear Force PX5 wireless headset automatically turns off after five minutes if the headset doesn't receive any audio signal or if you don't talk into the microphone to save power. As a result, if you're doing something on your gaming console where there is going to be no audio played for an extended period of time and where you won't be chatting with someone, occasionally say something into the microphone to prevent the headset from turning itself off.
  • If you can't power the headset back on after it turns off unexpectedly, the batteries are likely dead and need to be replaced.

Crackling Sound in PX5 Headset

A slight crackling sound in the background on your Turtle Beach PX5 headset is often the result of a Bluetooth-enabled device being in the vicinity of the headset. Try turning off the Bluetooth-enabled device or disabling the Bluetooth feature on the device.

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PX5 Headset Mic Doesn't Work

  • The Turtle Beach Ear Force PX5 headset is guaranteed to work with controllers built by Microsoft and Sony, but not controllers built by third parties. If the chat function on the mic doesn't appear to be working, this may be the reason.
  • If you're using the Turtle Beach PX5 headset with the Xbox 360, try using a different 1/8-inch audio cable to connect the controller to the headset, as the existing headset cable may be damaged or defective.
  • If the incoming PX5 chat feed sounds robotic, that's normal and is a result of using high-definition headphones. The robotic sound is a result of the chat audio being compressed before its transferred over the Internet.

PX5 Echo

  • If you have more than one wireless headset in a close proximity, this may result in an echo effect.
  • You may having your PS3 or Xbox 360 gaming console set up to play chat audio through both external speakers and the headset speakers. navigate to your gaming console's audio settings and set your console up to play audio through the headset only.
  • Ask the person you're chatting with to turn down any chat audio he has being played through external speakers. You may be hearing the audio from his external speakers through his headset.
  • Firmly push in any audio cables connecting your gaming console to the PX5 wireless headset's transmitter.
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PX5 Transmitter Turns Off When Switching PS3 Games

You'll experience this problem if your PS3 is set up to output DTS audio. You need to navigate to your PS3's audio settings and change the audio output to Dolby Digital.

PX5 Buzzing or Hissing with Xbox 360

You could hear a buzzing or hissing sound in the Turtle Beach PX5 headset if you have multiple devices that eventually feed into the headset connect to AC power with a three-prong power cable. Take the grounding pin on the cable out of the equation by plugging all of the power cables but one into a two-prong adapter to see if that removes the buzzing or hissing. Alternatively, if you have a charging cable connected to the Xbox 360 wireless controller, disconnect the charging cable to see if that gets rid of the background noise.

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