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Forgot Xbox Live Password? Recover Password or Gamertag or Email


Recover Forgot Xbox Live Password

In response to a question here on I decided to write this little how-to.

How Recover Your Password On Xbox Live

From time to time you may need to log in to Xbox Live either online or via doing a gamer-tag recovery on a different Xbox 360 system. Since you don't usually have to do this very often you may forget your password.


This is a step-by-step guide on how to recover your forgotten password on your Xbox Live gamer-tag.

  1. Visit
  2. Click "Sign In" on the top right of the screen.
  3. Click "Forgot Password" located below the log in boxes.
  4. Enter your registered email address along with the verification image.
  5. Check your email for a verification email from Xbox Live.
  6. Click the activation link found in the email provided by Xbox Live.
  7. Change your password or retain your existing password.

Hopefully this hub has answered your questions and has allowed you to regain access to your gamer-tag. If you are unable to recover your password with these steps then you will need to contact

Microsoft Xbox Live Customer Support or call.

Scroll to Continue

Got Your Xbox 360 Live Account Password?

Now that you have recovered your Xbox Live password for your xbox or xbox 360 I recommend you write it down somewhere or email it to yourself and save it in a folder on your computer. Losing your xbox live password or gamertag can be very frustrating and I hope this information has helped you to recover your account and get back online.

Microsoft Xbox 360 Kinect (Formerly Project Nataal)

I recommend checking out the new Full Motion Activated Microsoft Xbox 360 Kinect formerly known as Project Nataal from Microsoft on the Amazon link above! They have started pre-orders and if you order now you can get it before the price goes up or it whinds up on back-order. Kinect is an awesome add-on for your existing or new xbox 360 and allows its gamers to play games just by moving and speaking. Also it has facial recognition software built in so when you walk in front of it, it will recognize you, greet you, and sign in to your avatar on xbox live!


Lost your Playstation Network Password?



Jon on February 28, 2020:

All I wanted was to buy a simple x-box that my son could play easy... But they've made it difficult with all the password crap.

Pharma972 on August 27, 2014:

Very nice site!

That helped :) on March 23, 2014:

That helped :) -bodingstatue6


Garris on February 18, 2014:

I forgot my password just help can u recover it so I can make a new one

hi on October 01, 2013:

my xbox keeps asking for my Microsoft password and ive forgot it

native baller on May 27, 2013:

i forgot mine lol

east804 on February 16, 2013:

how do i find my microsoft pass word i forgot it

ALVARO on October 29, 2012:

el o vi dado micontraseña

Billy on October 22, 2012:

Forgot my password

main on October 22, 2012:

my password can not use . i don't know how to do that. serious angry . i don't say

kai on October 21, 2012:

on my Xbox ..i by accident clicked on require password for account so when i turn on my Xbox it comes with windows email and password and i forgot my email and password and security questions because i have a crap memory.

ELSHAWN on July 17, 2012:


nour on July 04, 2012:

how i change my pass if i forget it

Alex on June 29, 2012:

I have a huge problem I set up password controls on my xbox and when I tried to sign in to xbox live it asked me for my live Id password I remember my email but not my password but biggest part of all is that I changed emails and my old email is set on my xbox with my old password please help!!!

alan on June 22, 2012:

i can't recover my Xbo live ID i deleted my profile and i don't know what to do

trent on June 08, 2012:

Forget my xbox live password help me

gonzo88 on May 21, 2012:


I have the same problem and have never attempted to call before only email customer support (windows live). I gave them so much information to try and recover my gmail account but none of it was good enough.So frustrating. If calling MS can actually help then i will do that because i have all my billing details and plenty of information they can use. The dumbest thing is that i put no other recovery email address for the gmail account.I have totally given up on recovery. This is the last choice for me. I am interested to know more about your experience because so far everyone elses problem is different.

theodore on May 19, 2012:

forgot my live account email as my brother signed it up wen i wuznt there and i dnt no wat the email is

jimmie on May 06, 2012:

i forgot my password

andrew on May 04, 2012:

im having trouble using my xbl gt since data transfer to new console after total failure to old console,i do not know which details i submitted when i created account 5-6 years ago,im not even sure it was accurate as it didn't seem relavent to play games on a console,ive tried all the links but i seem to be at a dead end,i think microsoft are partly responsible because of updates sent to consoles without end users knowing what they are,i say this as i changed consoles due to failure approx two years ago with no such issues so what can i do as ive spent a too much time with this account just to give it up...

Billy on April 26, 2012:

I no longer have access to my e-mail and i'veforgotten my password and secret question please help because I can't stop getting billed monthly! :(

Joey McClurg (author) from Illinois on April 21, 2012:

@jose - They will most likely ask for billing information to help identify you ie. credit card used or part of that number and additional information.

jose on April 07, 2012:

what do i tell microsoft when i call them since i forgot my password, security question and i don't have access to my email anymore

Joey McClurg (author) from Illinois on March 21, 2012:

@Chris it gets pretty hairy when you don't have access to the old email. I'm assuming you don't have access to your Microsoft passport account? Ultimatly that is the login you are looking for as it will allow you to change any alternate email addresses on file. I would attempt a reset on that password email address or try cracking it with any password you think you may have used if a reset is not possible. Otherwise I'm kinda at a loss next to contacting MS again and again until you get a rep that can open a ticket to help you. :-/

Chris on March 20, 2012:

Thanks for responding back. They sent me to a website that allowed me to send an email to windows live and tell them my problem. Windows live sent me the same link that Xbox support told me to go too. I am still at the same point I was in the first place. I cannot sign onto my Xbox live account.

Joey McClurg (author) from Illinois on March 16, 2012:

@Chris ... well Chris what did Microsoft say when you called them?

Chris on March 15, 2012:

hey I really need help because I'm going crazy on this..I recently just upgraded to a brand new x box...when I try to download my account it asks for my windows live id and password..which I do know the email address but it's no longer valid because we switched providers...I know the password too but when I try to download my account it will not let me download it and I think that's because the email address is no longer valid but that never affected my online play..I have already talked to Xbox and I'm at a dead end all I want obviously is my account..what do I do?

Joey McClurg (author) from Illinois on March 15, 2012:

you should just need to apply a subscription code to the tag you are trying to recover at this point since it sounds like by changing the tag you have inadvertently created an additional gamertag. Let me know if this helps.

dri5ter_115 on March 14, 2012:

What do i do if i changed my tag name through the X-Box console when i signed up for a profile.Then when i go to the X-Box website to sign-up for an X-box live account & try to change my tag name it's says it's taken?

omega mania on March 06, 2012:

A merry heart goes all the way.

kelly on March 01, 2012:

hi there my boyfriend signed up for xbox live a few years ago but for some reason now its asking me for the password i have done all the passwords that i can think of that he would have used but no luck with any of them is there a way i can change the email and password it wont even let me go on to accounts ( PLEASE HELP ME )

william on February 28, 2012:

i can't remember password

shelly sinsheimer on February 12, 2012:

hi name shelly sinsheimer if for got my password xboxlive no password

shannon on February 12, 2012:

i can't remember my email address

Joey McClurg (author) from Illinois on February 08, 2012:

@Mark - I would call Microsoft via the link above and give them location and/or billing information to see if they can verify enough info about you in order to release the information to you that you need to get your Gamer tag back.

Mark on February 08, 2012:

I got on Xbox and it told me I needed My email address and password to sign in to Xbox live but I forgot both of them so what do I do

ASHLY on January 23, 2012:

I used a fake email address for my xbox live id and now I have forgotten my password. Obviously, they have the option to have it sent to your email account but since its fake I would never receive it. Can you help me?

Joey McClurg (author) from Illinois on January 19, 2012:

@Soler unfortunately you may be one of the rare few that may never be able to recover your gamertag. If you have attempted reseting the password to your email, contacted Microsoft, and verified all account billing information then there should be no reason Microsoft would not give you the name of your account. I would recommend calling the number on the link above and trying to talk to someone else. Occasionally you will run into some people there that are just not helpful. When it comes to the username and password that you forgot are you talking about the email address? or just your gamertag and password?

Soler on January 19, 2012:

I have forgotten the password to my email and I forgot the name and address for the account. I tried resetting it serveral times and failed then I contacted ms and asked them to send me a reset link but they said they don't send reset pls don't want to make another account. I also verified the billing information and security question and they still won't do anything. :(

Joey McClurg (author) from Illinois on December 30, 2011:

if you are not sure of your email address then I would contact Microsoft at the link above and they should be able to reset it or assign a new one for you.

stevie on December 28, 2011:

Hey dude how do i find out my email when the account is on my xbox but wen i try sign in it asks me for my email and password because of that new update. I know my password but not my email?

jordan on December 26, 2011:

i never gave them my address i don't think, but ill give them a call and hop fully they can get my account back! i was 8th prestige in black ops haha

Joey McClurg (author) from Illinois on December 25, 2011:

@jordan customer support should be able to verify your address/gamertag and security question in order to change your email address to one you will know. Please contact them at

Jordan on December 25, 2011:

i had my account of auto sign in for a year and today i thought it would be cool to make it were i needed to type in my password to sign in, little did i know i needed to type in the email to. So now my account is logged out and i forgot my email cause i think i might have made one up, and i can't sign in to my xbox live account. Ive never paid for anything on it with a credit card. Also every time i try to contact xbox support i need my windows id which i forgot.

Joey McClurg (author) from Illinois on December 24, 2011:

@davidsibert if you have followed the steps above in this hub then please continue your efforts by contacting microsoft at the link just above your comment. You should be able to recover your xbox live gamertag and password by verifying additional information through a phone call to microsoft.

davidsibert on December 23, 2011:

pizzz help me i need my id and password

Joey McClurg (author) from Illinois on December 18, 2011:

My comment previous to yours just above has a link to another hub page which has all of the contact information for Microsoft Xbox Live support. Please contact them and verify some of your personal information in order to recover your email address and password. If possible have the credit card handy that you used to pay for your subscription as this will allow them to verify ownership of the account a bit quicker.

Thanx for stopping by.

smokey c flames on December 17, 2011:

I forgot my email and password for my gamertag for smokey c flames

Joey McClurg (author) from Illinois on December 14, 2011:

Leah, yep calling is going to be the quickest at this point for ya -=). The easiest verification at this point will be providing them with the credit card you used for your subscription previously.

Leah on December 13, 2011:

Hi, what kind of information will Microsoft need to help me recover my xbox live password? The email that I use for it, I forgot the password, and the security question....I sent them an email a week ago and got no response. Would calling them work better? Help :(

Joey McClurg (author) from Illinois on December 11, 2011:

Anyone that needs a hand send them my way :)

cankoopa on December 11, 2011:

Thank you man so much. This is the first time I have used a blog site like this, and you have been fantastic, I will recommend you to friends, if you say okay of course

Joey McClurg (author) from Illinois on December 11, 2011:

@cankoopa easy enough fix -=) Just contact Microsoft directly and they will verify your gamer tag and other billing info used. once this is done you will get your login sent to the email address of your choice.

cankoopa on December 10, 2011:

Hey so I have been looking around for about two days to try and find the answer to my question.

This is what happened:

When I first got my xbox I followed all the directions to setting up an account. This was what feels like a good 3-4 years ago. For some reason I entered my school email in as the registered email.....this email changes every year. I also had my secret question as " favorite fictional character".....I have no clue what that was. I need help, cause this account has years worth of work on it. And with the new xbox dashboard I need go accept the new terms and stuff, but I don't know my password

Joey McClurg (author) from Illinois on December 07, 2011:

@josh - Im assuming you are a different josh than the one before since the ip address is significantly different. Please try the steps listed above in this hub to recover your xbox live password as well as the answers here in the comments. Once you have tried those please update me on your status.

josh on December 07, 2011:

I just tried to get on xbox live and it required a password that i don't remember and it wontlet me even sign in without it

Joey McClurg (author) from Illinois on December 03, 2011:

@josh the safest and most reliable way for you Josh is to either have your credit card handy that you used last time with Xbox Live and/or your serial number handy and contact Microsoft and have them look it up. You can find their contact info here -

josh on December 03, 2011:

I mean a couple of years ago..

josh on December 03, 2011:

I had a gamertag a cools of years ago which I want back.. But I don't remember the email address and password and the secret question.. :-( please help..

Joey McClurg (author) from Illinois on November 24, 2011:

Well you should have a couple different ways of recovering your lost password. Do you have access to the gmail account still? Have you tried calling Microsoft? If you are missing your password to gmail has you tried resetting that password as well? Based off of the lack of information in your comment I have to question what exactly you have tried...

chris on November 24, 2011:

I used a gmail account and nothing is getting my password back and no one knows how to help.

Joey McClurg (author) from Illinois on November 10, 2011:

@Mikey & jojo - Good news if you cannot remember your info. You can verify forms of payment such as if you paid via credit card let them know which one. Also they will also accept a fax or email of your identification as proof. Usually they want a combination of both of those for this situation though.

jojo on November 09, 2011:

they won't recover your password if you call em unless you remember your security codes too.. any help?

MikeyMas on November 08, 2011:

Is there a specific number for MS? I have forgotten the pw i used, the security question doesn't work and the email address i originally signed up with i don't have access to anymore (old work email).

I'm out of options.

Joey McClurg (author) from Illinois on September 25, 2011:

@Nick Check the info @ and give microsoft a call. They will have you verify your gamertag and old email and they will be able to reset your password and update your email address to the one of your choosing ie. comcast

Nick on September 23, 2011:

Hello, I don't remember my password for my xbox live account and my email is no longer in use since it is @patmedia. I want to change the email to my new one @comcast but I can't get my password. What should I do?

Joey McClurg (author) from Illinois on September 20, 2011:

@Jody - at this point the phone is probably going to be the best option. Luckily MS doesn't usually have long hold times and are pretty efficient at verifying accounts.

@calee I'm uncertain exactly what you are asking if you have lost your gamertag or password to your xbox live gamertag you can follow the instructions above otherwise if you are saying you lost your email password then you will need to follow the password reset options from your email provider.

calee on September 19, 2011:

i for got my passcode for my account not my email or password but just for my account

Jody on September 08, 2011:

My son has forgotten his password to his xbox live account and the security question says not corret also the email address he registered with I no longer have? any suggestions other than trying to deal with the phone??

wrecklessattitude on August 21, 2011:

hey coach! im lookin to recover my gamer tag to a new xbox (ring of death on the old one) but i don't remember the email i used for the account i":ve had it now for 3 years now and don't remember the email that i used.

is there a way to request or even get from xbox?

Joey McClurg (author) from Illinois on July 07, 2011:

You are very welcome :) thanx for stopping by!

Chelsea on July 06, 2011:

as a girl with a gamer boyfriend, I was too ashamed to even ask him how to recover my password. so! Thank you for helping my avoid more shame. XD

Joey McClurg (author) from Illinois on June 06, 2011:

@josh if the steps listed above have not helped you please contact Microsoft directly either by using the support link in this hub listed above or follow the link in my last comment for additional ways to contact Microsoft about your Xbox live subscription information. You may also visit and click on forgot password on the right hand side which may help you as well.

Hope this helps -=)

Joey McClurg (author) from Illinois on June 06, 2011:

@philip please check out for information on contacting Microsoft. If the above does not display as a link you can follow the link further up this page labeled "Microsoft Xbox Live Customer Support or call."

josh on June 05, 2011:

i wantet to reteem some msp with my brother but all of a sutten they startet to ask for a paswort for the wintows live id we never used any password before cuz we never really bought any msp or used any of the XBL services what to do? i forgot the pasword

philip on May 27, 2011:

but that's the thing i checked my spam as well but i didn't find ir i can't provide them with billing because i only used up my one month gold for free with that account then i just simply created 2 more accounts to get 2 more months

Joey McClurg (author) from Illinois on May 27, 2011:

If the email they sent you didn't get dumped in your spam folder you may need to call them. They will most likely ask you billing details for verification at that point.

philip on May 27, 2011:

i deleted my gt by accident and then i tried to get it back with recover gamertag but i forgot the password when i went online to change password it said it will send me a reset linke at kr*** but then i checked and it wasn't their also , i didn't get the option of answering my security question, it just said rest password and then customer support, i clicked customer support and i gave in the recent passwords i tried then they told me sorry and that i should create a new one but i can't i spent so hard getting achieements i don't want to start all over again please help me.

Joey McClurg (author) from Illinois on May 19, 2011:

by following the recovery options listed above. If you are unable to retrieve your password through the standard steps listed please contact microsoft xbox live customer support.

marlon on May 15, 2011:

heythis hacker robed my acout and he change my passcode how culd i get it back

Joey McClurg (author) from Illinois on March 03, 2011:

@didster78 I believe your problems lie in the email address you used for recovery. You should attempt to recover under any other email address you have used in the past or contact microsoft directly and see if they can fix it.

Didster78 on March 03, 2011:

I changed my xbox and tried to redeem my account but couldn't remember my password so I changed, this is where the problem started I imputted my email address and new password and a different gamertag appeared, can anyone help so I can get my gamertag back and my map packs??? Help!!

brittany gilman on January 30, 2011:

well i have an xbox 360 and my uncle signed his email and password on it because i was dumb and put my really age in. i was 17 at the time now im 18.. now he doesn't remember the password and i can't download the new map packs that will probably come out on feb-1st because there rated M .. i should be able to download them though because the xbox knows i play black ops soo.. i need help to get the password

Joey McClurg (author) from Illinois on December 28, 2010:

You may want to check the password and ensure there are no inadvertant capital letters causing an entry error. I have seen this many times.if that does not resolve your list password issue please copy and paste the link above for microsoft support or give them a quick phone call. Hope this helps :-)

Michael on December 28, 2010:

I changed my password, in which it was successful, but the main problem is that when I tried using that password onto my Xbox 360 LIVE account it popped up as an invalid password, what can I do to resolve this problem?

Joey McClurg (author) from Illinois on December 24, 2010:

Your password should be safe and once you have verified on your home console it should require a password again if he tries to access your profile. So all in all I would say your account appears to be safe. :-)

pet on December 24, 2010:

sorry about the 'test' above just making sure i could post. I have recovered my gamertag on a friends xbox this week. now i'm a bit worried. Can he sign onto my profile (after i logged off on my controller) or see my password somehow? thank you

Joey McClurg (author) from Illinois on December 12, 2010:

If you forgot your secret answer you may have to resort to calling microsoft.

Alan on December 11, 2010:

What do you do if you forgot your secret answer

Joey McClurg (author) from Illinois on October 30, 2010:

Read directions above for recovering your xbox live password and/or gamertag. Thanx for stopping by :-)

chris on October 30, 2010:

what do i do if i forgot my exbox live pass code and my password

chris on October 30, 2010:

what do i do if i forgot my exbox live pass code and my password

Joey McClurg (author) from Illinois on October 27, 2010:

Please feel free to follow the xbox 360 password recovery steps listed above. These processes are still current as of today. Thanx for stopping by and I hope this process was helpful to you :-)

stacey on October 27, 2010:

hello i need help i have lost my password and down t know how to recover it

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