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How to Use the Lifetime Warranty on Your JanSport Backpack for Repair or Replacement

JanSport goes on a Segway tour of Nashville.

JanSport goes on a Segway tour of Nashville.

JanSport Rocks!

JanSport Rocks!

JanSport Lifetime Warranty

If you need a backpack that will last (and who doesn't), look no further than JanSport. I have had the same JanSport bookbag since 1999 - and I still use it every day! I take this thing with me everywhere. It's been through Middle School, High School, College, Grad School, family vacations, trips in Mexico and Haiti, excursions to the Galapagos Islands, a Segway Tour of Nashville, and more!

These bookbags are not only extremely well made but they come with a LIFETIME guarantee. They will last a LIFETIME! Zipper breaks? No problem! Strap clasp breaks? No problem! Stitching coming undone? No problem!!! Send it in to their warranty department (even without proof of purchase) and they will repair or replace it. JanSport's warranty department is the best I've ever encountered. Amazing customer service!

I used to type up a letter explaining the problem. It could be something as simple as:

To whom it may concern:

I love my JanSport backpack, and I was quite disappointed when _______ broke. I would love to get this fixed so that I can keep the backpack. I've been so happy with the quality JanSport provides. Thank you for your help.

The warranty department at Jansport now wants you to fill out this simple form as well. Be sure to include a description of the problem in your letter. And make sure the bookbag is clean before sending it in too.

Your DO NOT need your original receipt or tag. I have sent my bag numerous times and they have always been repaired - which is precisely why I recommend JanSport so highly).

Pack up your clean backpack, your letter, and warranty form and send it to:

United States:

Attn: JanSport Warranty Services
14450 Doolittle Drive
San Leandro, CA 94577

For Canada, send your items to:

Attn: Warranty Department
3260 rue Guenette
Quebec H4S 2G5

In just a few weeks your bookbag will be back in your arms good as new!

Repaired and replaced backpacks will be mailed back to you free of charge.

This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.


sijan on June 03, 2018:

site is



2321 N Loop Road

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Alameda, CA 94502

PM on January 06, 2015:

Here is the link to the Warranty page

Jonathon blandon on March 09, 2014:

How do I register my backpack

laddriggers (author) on December 25, 2013:

As far as I am aware, yes.

michelle on December 20, 2013:

If the straps come apart, is that covered as well?

sporto on August 31, 2013:

thanks so much for this info!! very helpful!!

laddriggers (author) on February 20, 2012:

I had the old address, sorry. I have updated the hub to avoid confustion. Thanks for the catch!

Mary on February 18, 2012:

Jansport website lists the following address for warranty repairs.

Warranty Address:

US: JanSport

Attn: JanSport Warranty Services

14450 Doolittle Drive

San Leandro, CA 94577

annie charath on January 07, 2012:

love my jansport backpacks.we have three of them.

Leticia on October 17, 2011:

Information was very helpful, thanks

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