We all know that customers are the backbone of a business enterprise. Therefore it is important to keep them happy and satisfied. Given that there is no dearth of choices available to a customer these days, they expect apart from excellent service, a humane approach, an emotional connect to be happy
Have you ever tried to return something after Christmas at the store or set up a follow-up appointment at a busy doctors office, or gone to the post office to ship a package and met rude customer service people? Well, not to excuse their behavior but here are a few things you may want to know.
Customer Experience (CX) is one of the key business differentiators. It not just helps with brand building but contributes significantly to your customer acquisition and retention objectives. Here is how you can elevate the CX of your delivery or logistics business.
Useful information for employers and employees alike - how to be a good receptionist is something you both need to know and there are plenty of ideas here to work on. After all, knowledge is power.
While dealing with customer service problems, organisational procedures need to be followed in a systematic way.
When organisations or businesses have recurring customer service problems, changes need to be made to improve services.
Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
..or what happens when you stop searching for meaning and let it find you. Maybe you're dancing to the beat of your own drum, maybe others hear the same tune and are just waiting to join you!
If you're new to customer service or simply need a refresher, this easy to understand training is for you. Special bonus: customer shorts videos, individual assessment and discussion questions.
LOS/MW Survey (Line Of Sight) MW survey is carried out to have MW connectivity between the two sites to ascertain the Line of Sight clearance. The MW LOS Survey is carried out physically checking the terrain between the hop and selecting the...
There are many Quotes on Great Customer Service that could act as mission statements for many Businesses today. Mahatma Gandhi is one such contributor whose words speak truth, wisdom and understanding of what Great Customer Service truly is. Here I have shown why his Quote has a place in modern day.
Ever wondered how hard the life of a customer service worker can be? And with this, how funny sometimes? You can find some of the most funny customer service quotes in this article. Beware: may cause laughter!
Customer service in the workplace is a must for employees serving their customers. Human Resources staff must practice excellent customer service as well. Since employees depend on Human Resources to assist them with problems and concerns at work, it is important for HR professionals to have a real appreciation for serving all employees with dignity and respect.
This week I spent a lot of time in my contact centre and shops listening to customers to understand their needs and desires and whether we are delivering on their expectations. While I was visiting my city location I walked past the Nokia...
If you have ever filed a complaint against your local telephone or cellular phone company or provider, you know how difficult it truly can be. One suggestion is to start off at the State Level. Regardless of where you live, the state actually controls the telecommunications industry. Be sure to follow these great tips to effectively peruse your complaint.
A product review of Dr. Scholl's Custom Fit Orthotic Inserts and its foot mapping kiosk.
There's nothing worse than getting terrible, awful customer service. How do you respond and get a satisfactory resolution? Here are some ways you can deal with it.
Customer Service is the backbone of any company. If you do not have training for employees in good customer service skills then your business will suffer, and word of mouth is now on the Internet.
At Seattle's famous fish market, Pike's Place, it's all about the team work. The way they work is called the Fish Philosophy and spawned a totally new approach to team work, choose your attitude!
Complaining to eBay could be one of the hardest things you will do. I, try to make things easier for people going through the process. I have had to lock horns with eBay on a few things over the years. I am happy to say that have had a refund on every occassion.
Cutting off a drunk can be a nuance. Telling someone they can not be served another drink - is tough for bartenders. Even if the customer is unliked, it's still not easy. In fact, it can be worse. Here's how to stay cool and cut off the drunk.
Getting authenticated NSO birth certificate in the Philippines has never been faster than ever. This time, you can get your certificates even without going to the National Statistics Office near you. In this hub, I’m gonna direct you how to...
Gestures or emblems have been used to replace words in many countries, and they are often specific to a given culture. Gesture may mean something complimentary in one culture, but is highly offensive in another. Generally, there are no universal hand gestures. However, with the influence of television and movies, some gestures have become more widely known and accepted in many countries. In spite of that, if we want to succeed in international business and relationships, we should be aware of
Many cashiers have to deal with annoying and sometimes aggressive customers. Whoever said the customer is always right....was wrong.
I am often asked by people "Why should I learn how to build rapport"? And that's a really great question. Why learn how to get on happily with other people? Why learn how to have satisfying relationships where people understand what you say AND respect you for your opinions. For the life of me I can't begin to imagine Why should I learn how to build rapport. Can you ?