Skip to main content

Respect needed

I am a Christian who believes with the mighty Name of Jesus Christ.

How do you value respect?

I will start this hub with my chat message to my supervisors after the daily induction meeting. Here it goes:

G'day TLs (originally, there are names here, I just remove for security reason), starting tomorrow's induction time, I will do my best not to ask questions or clarifying anymore due to I felt being humiliated by my teammates everytime I ask or clarify with different customer scenarios. Yes, I am accepting that most of the time, the team call me vulnerable. I know, it was a joke and I can manage that. What feel humiliated when I am clarifying because I need an answer/s for that. When they're the one who clarifies, I am not interrupting. I am not acting like an onion here. I am not asking for too much respect because of my age. I just need an answer/s.

My action plan starting tomorrow, I will just rely with the following:
1. Process toolkit
2. One source
3. Individual coaching
4. Induction learnings from you and other higher ups.
5. My attendance
6. Doing best for the FCR
7. Customer satisfaction
8. Sales conversation if possible.
9. Doing my best to assist my teammates if there's a need.
10. I will just keep my mouth zip if I need some clarification during induction, I will just ask if needed. I will just listen.

Sorry for this onion attitude message. I just want to brought out. Thanks for understanding.

* FCR means First Call Resolution

* One Source is our Information EBook

* Process toolkit is our Navigational Instructions Process

My supervisors response with my message

No worries, sorry if you felt that way... Feel free to ask questions, who cares?
At the end of the day, it is you who will be enlightened!

And I responded with this:

Scroll to Continue

Thanks. However, I will just listen to their questions and your answers to the questions. Somewhat, I am also learning in that way.

Supervisor response:

Nice... You can ask questions personally if you prefer doing so... We are willing to extend our time to answer.

And I responded with a short "Thanks"

During the induction meeting time again earlier, my supervisors started this way:

The first supervisor talk each one of my teammates regarding what they did to me yesterday as a sign of respect.

The second supervisor pinpointing in a group meeting: "You are comfortable of talking, joking and acting each other. However, are you aware that someone is already not comfortable anymore? Are you aware still when to start or to stop when making jokes? Are you aware that not respecting your teammates can affect the performance of your colleagues as well as the production of the whole team?"

I just listened, although, most of them listened also as well not making jokes specifically when my supervisor asking me such customer and scenario and I am answering. However, about two of them still unconsciously dropping words such as "I am not that sensitive" as well as "Sensitive god". When those words thrown, one of my teammates, just simply tapping my shoulder, maybe because try to say, "don't mind them". I knew they're pertaining about me and I never react anymore for the goodness of myself as well as for my family to retain my job.

I am not that sensitive

Am I?

I am already 42 years old. I knew myself that sometimes I am sensitive, I am trying not to be sensitive but depends upon the situation.

I can easily manage to deal with any person that I've encountered. I knew such way that have a good relationship with your colleagues will give you a better performance. I am not expecting that all people is easy to deal with. However, when you are in a business processing outsourcing industry, some of them, do not know how to respect the feelings of others. I am not pertaining to all BPO companies, I am only pertaining to some BPO employees. The word respect is not part of their vocabulary. Maybe, they know what it is, but attaching with the word is not part of them. They are the hard-headed who used to work there to inform to all their colleagues that working in the BPO needs to be not to sensitive to face irate customers.

Are there so many irate customers to receive in a daily calls?

There are some, however, there are also good customers. Being sensitive will have an unproductive result.

How to deal with sensitivity by the way?

My action for this, I will just stop not to entertain anymore with their lousy words. At the end, if I will act that much sensitivity, my health will get also been affected.

I am not a Sensitive god.

I just give all the struggled situation to Jesus Christ, the Mighty Saviour. God bless them all.


Luis G Asuncion (author) from City of San Jose Del Monte, Bulacan, Philippines on February 06, 2020:

Actually I do not know by this moment, if I will still stay.

Thanks for the comment Nikki.

Nikki Khan from London on February 06, 2020:

Respecting others is a key to be respected. But if it doesn't work out then better to stay away from such trolls for the sake of your self-esteem.

Thanks for sharing, Luis.

I hope all gets right sooner or later.

Luis G Asuncion (author) from City of San Jose Del Monte, Bulacan, Philippines on January 30, 2020:

Thanks Eric.

Eric Dierker from Spring Valley, CA. U.S.A. on January 30, 2020:

The way I see it is that you are on your game. Acknowledging the sensitivity is the first step in dealing with it for positive outcomes. In such circumstances I have taught myself compassion for the soul that needs to try to be cruel.

Luis G Asuncion (author) from City of San Jose Del Monte, Bulacan, Philippines on January 30, 2020:

Thanks for that wonderful insights Pamela.

Pamela Oglesby from Sunny Florida on January 30, 2020:

The interactions at work can be difficult sometimes and good communication skills can help with problems. I also know that respect is earned. Treating people with respect and compassion is a positive feeling for you.

Luis G Asuncion (author) from City of San Jose Del Monte, Bulacan, Philippines on January 30, 2020:

I agree with you Devika. Thanks for the comment.

Devika Primić from Dubrovnik, Croatia on January 30, 2020:

Firstly respect is earned and to earn respect you must respect others. It

is of value to family and relationships.

Related Articles