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Most Sought After and Evergreen Job Skills For Any Industry

The author has close to 30 years of work experience across both retail and corporate.



The start of a new year is always a time for reflection, and setting goals. As we head into the 3rd quarter of 2022, one important goal you may have is to improve your career prospects. In order to do this, you need to make sure you have the skills employers are looking for.

In this article we will explore the 6 key skills businesses need employees to have in 2022 and beyond.

1. Complex Problem Solving

Success in many professions and businesses involves having the capacity to address both challenging and straightforward situations. Understanding the differences between simple and complex problem-solving may help you successfully build these skills.

First, you need to understand that complex problem-solving involves more stages and considerations than simple problem-solving.

Identifying and understanding the considerations in a project will allow you to make the significant distinctions between the two.

Complex problem solving considerations normally Include:

  • Scope and Impact
  • Available resources
  • Possibility of changes and potential solutions
  • Optimal or preferred solutions and their impact
  • Methods of implementation
  • Measuring the success of those methods


It's crucial to think about prospective modifications and how your approach might adjust to accommodate them when handling difficult problems.

The higher the number of considerations, the more steps will be required to find a solution to a complex problem.

The ability to solve problems is in high demand in the job market today.

2. Critical Thinking

Critical thinking means having the ability to develop a broad perspective that will lead to an effective result or resolution of the dilemma and it is usually achieved by sorting and filtering through pertinent as well as irrelevant data.

In the workplace, employees must be able to evaluate data in any form, challenge assumptions, test theories, analyze, and draw conclusions.

Critical thinkers are valued in any business because they usually bring creative answers to the table, they support company innovation and competitiveness.

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3. Creative Thinking

Contrary to popular belief, it’s important to understand that creative thinking is not just a trait that artists possess.

Creative thinking simply entails approaching your work from a novel and occasionally unconventional perspective.

The enthusiasm to find solutions creatively normally inspire innovative approaches to tasks and contribute to a more successfully managed company.

Employees are more inclined to find original and creative solutions to problems they face if they can think creatively and beyond the scope of the ordinary mind.

"You Can't Use Up Creativity, the More You Use the More You Have"

- Maya Angelou

Basically, creative thinking drives innovation. Where creativity is encouraged in the workplace, employees can find original solutions to problems.

If given the chance, many employees will be happy to contribute suggestions for improving procedures and assist in making processes more functional and effective.

4. Emotional Intelligence

What is Emotional Intelligence, or EI?

Simply put, it is the capacity to recognize and comprehend emotions.

Along with this, it means the ability to control, manage, and harness these emotions.

Emotionally intelligent people can both regulate their own emotions and understand the emotions of others.

They don’t allow their emotions to run wild, for example, act impulsively.


Currently, the Mayer-Salovey-Caruso Emotional Intelligence Test is the most common tool used for assessing emotional intelligence (MSCEIT). This approach includes short subtests that gauge our capacity to recognize, comprehend, and control emotions.

The five main characteristics in recognizing emotional intelligence include empathy, social skills, motivation, self-awareness and self-regulation.

This skill plays a critical role in the workplace setting in terms of communication, conflict resolution and motivation (of oneself and others).

5. Service Orientation

Service orientation means prioritizing customer service, in other words, putting the consumer first and catering to their needs.

When interacting with a customer, being customer service oriented includes maintaining a positive approach and being willing to assist. It also entails displaying a willingness to offer the best possible service to the client.

These traits include:

  • Listening to the customer
  • Understanding their needs and the services available to offer assistance
  • Communicating and engaging with the customer
  • Forming relationships with the customers
  • Continued self-developed of skills to best assist the customer
Agents Working in a Call Centre

Agents Working in a Call Centre

Understanding these traits and honing a business’ customer service skills are prerequisites for becoming customer service oriented.

As an employee, you should enhance these very crucial talents by coming up with a plan that include practical steps.

6. Cognitive Flexibility

Cognitive flexibility is a skill that allows for flexible thinking to adapt to various situations. We normally use this skill throughout the day when we switch between tasks and they require a different form of thinking - basically, cognitive flexibility is what happens when we multitask.

This is a crucial skill as it allows us to juggle multiple tasks or concepts at the same time.

Without this flexibility we would not be able to shift our minds from one situation to another quickly enough.



While some skills are more essential than others, the ones that will make you most successful in your job search are the ones that are most sought-after by employers.

Where do you start?

You need to start with a growth mindset and not a fixed one.

An individual who has a growth mindset believes both aptitude and talent are not fixed at any given point in their lives. It is the notion that, through commitment and dedication, you can develop your abilities and character attributes.



This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.

© 2022 Raf Palmer

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