What is Feedback:
Feedback is intended to be a user generated metric that shows the transaction history and satisfaction level achieved by buyers and sellers in the eBay marketplace.
After a transaction is completed, meaning a buyer has successfully won an auction and paid and a seller has received payment and shipped item successfully to buyer: feedback should be left by both parties.
Feedback options include: positive , negative , neutral
Positive meaning you are satisfied. Negative meaning you are dissatisfied and Neutral meaning you are dissatisfied but afraid to openly state it.
A Neutral feedback level should be interpreted as a negative when evaluating a seller or buyers feedback history.
A user may enter their own specific comments regarding the auction. Commonly users simply enter some ass kissing remark like:
A+++++++ Seller would buy from again
Fast Shipping, received my item as described
Great Buyer, Highly recommended
Evaluating Feedback: A Case Study
How to judge a sellers honesty/reliability via feedback:
It would seem a rather easy system to understand,
- overall percentage
- read the comments
- make a decision
- bid or move on
Unfortunately, its not quite that simple.
Generally, I would do my research before bidding on a seller with less than a 99.6% feedback rating, perhaps if the seller has a rather low transaction history and only one negative that has severely effected their percentage, i may be willing to give a second chance.
Lets evaluate Seller: MovieMarz (seller id selected at random via google search)
Transaction history: 323 277 transactions in the last 12 months
Positive Feedback: 98.1%
So all though this seller has over a quarter million successful sales and a high percentage, they still have close to 10,000 dissatisfied customers.
I find that to be unacceptable.
This example is an old screenshot, the seller is still active and has in fact raised the feedback level to 98.7%, so lets see what the unhappy buyers had to say:
- Negative feedback rating it has been 28+ days & no product & no response from my contact attempts.
- paid for item, never received item, then claimed I never paid for the item.
- Item never received, did receive refund. seller did not have item sold to me
- ITEM NEVER RECEIVED. CONTACTED SELLER..STILL NOT REC'D 40 DAYS LATER!
Well, considering the seller seems to close literally hundreds of auctions a day, i can understand how some may slip through the cracks, but how does the seller respond, after receiving negative feedback do they attempt to fix the problem, it seems like no.
There is no follow up feedback, explaining or apologizing for the issue, and no feedback removed (which can be done if a buyer and seller negotiate a compromise).
So in conclusion, this sellers high transaction volume allows them to leave a wake of dissatisfaction and still maintain what appears to be an acceptable honesty level.
I would not bid.
How feedback comments should be managed
Seller to Buyer:
- A smart seller should take advantage of every opportunity to promote their respective brand.
- A buyers only responsibility is to pay
- Perhaps, a seller can inform his peers on other information important to the seller community
Positive feedback should be left if a buyer pays.PERIOD, but the comment can perhaps state how long the buyer took to pay?
i.e. Buyer paid three days after auction close, thank you!
Buyer paid immediately.
But, in no way does that promote the seller, so perhaps.
(Using the previous seller example)
Get all your movies quick from Moviemarz Quick payment appreciated!
As a seller you should take every opportunity to release your brand into the marketplace, after 90 days the details of your transaction are gone -so use your comment to push your products!
Buyer to Seller:
Detailed Seller ratings exist to delineate the following transaction details:
- Item as described
- Shipping Time
- Shipping and Handling Charges
As a result of this option, I feel buyers should use comments to help their peers further by adding important details.
i.e. Seller shipped same day payment sent!
packaged so well an infant would have survived!
Received item but was shipped via Media, i paid for priority!
- eBay My World - tryork5ifp
eBay My World for tryork5ifp. Read tryork5ifp's Reviews & Guides, blog, and eBay profile.
Sellers cannot leave negative feedback!
Sellers can no longer leave negative feedback, so a buyer can in fact say just about anything they want.
So now that I have explained how feedback should be managed and interpreted,
What if you just wrote anything you felt like:
Well that's exactly what this comedic genius does:
Meet: tryork5ifp - The funniest man on eBay and the number one search result for "funniest feedback ever", multiple diggs and blog posts relating to his work cover the net!
Can you imagine opening up your eBay account to read your latest feedback and seeing this!
GREAT! As promised, just 3 drops in her drink and she was mine for the night A+
YES, I LIKE IT!!! Now stop calling me every 5 min and asking if I still like it!
A+! I ATE her LIVER with a fava beans and a NICE chianti: "STHU-STHU-STHU-STHU"
Please take a moment to scroll through the screenshots, please refrain from attempting to eat or drink during this time
Apparently, eBay caught on to this genius and began to pull his comments
He responded by reposting in his ebay blog!
Which is also a sidesplitting read.
He inspired copycats (this comment was previously on his feedback profile)
- Getting started on eBay Buyers Tips and Tricks
So you want to get started on eBay. You have heard about it, maybe you even have browsed around as a guest. But you never opened your own account. You have researched eBay, you have had no problem finding...
I contacted him and requested an interview, he said yes and sent me his phone number!
Stay tuned !
This is Volume 2 of eBay from the very beginning, if you are new to eBay and need assistance registering, understanding paypal and the eBay consoles please read Volume 1.
The screenshots may not be legible on lower res monitors, I will replace them with close ups shortly. For now just read directly in the feedback console.
Do you know about eBay or perhaps another topic - earn money from writing about it here at Hubpages! Ive cut back on my eBay sales dramatically based on the passive income I have created here instead!
More eBay humor
baby, I sold your dog on eBay
- AuctionHumor.com - Daily Updated Collection of Funny, Bizarre, and Weird eBay Auctions.
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sunforged (author) from Sunforged.com on February 26, 2012:
@TimeTraveler, if you click the screenshots they become much bigger and more easily read
travelgurrl from San Francisco, CA on February 26, 2012:
Ha! Never thought about the fact that since sellers don't leave feedback anymore, you can say practically ANYTHING! Great stuff!
Raymond D Choiniere from USA on February 26, 2012:
Hmmm Sunforged. You managed to publish an interesting and quite funny hub here, which for some odd reason I haven't read it. I guess that shouldn't be too much of a surprise considering I don't use Ebay. LOL! :) Voted up and funny! Great hub! :)
Sondra Rochelle from USA on February 26, 2012:
Couldn't read the screens hots at all, so the humor here was lost. I have been both a buyer and a seller on ebay and can tell you there is plenty of fraud on that site. That is why I stopped selling and am very careful where I buy. Ebay does not support its sellers. Mailing off a product to a buyer who does not pay is a nightmare and not being able to leave negative comments is aggravating. Buyers use this to manipulate sellers and it sucks. Couldn't take it any more and while humor is nice, ethics are more important. I may write a hub of my own about this issue. Interesting hub, though.
Debby Bruck on February 26, 2012:
Joshua ~ Gave you some thumbs up for funny and good post of what kinda inane stuff happens on EBAY and the lovely song that I listened all the way through. I don't buy or sell on EBAY, but I hear people will buy anything. Even a piece of toast with an angel picture on it for a crazy amount of money. Then it will arrive and somebody's gonna eat it. Blessings, Debby
Barbara Radisavljevic from Templeton, CA on February 25, 2012:
You made me laugh. Thanks. I loved the image at the beginning. Had to go tell my sick husband about it and he had a coughing fit, as I feared he would. But we have cough medicine.
glassvisage from Northern California on July 06, 2011:
Classic... I totally relate to many of those comments :) This was a really great way to present this issue - the humor was the perfect touch. I must say that I haven't seen that kind of feedback yet myself, but it wouldn't surprise me if I ran across it one day!
JP993 from England on November 21, 2010:
I LOVE THIS HUB! :D
gregtamm from Texas on October 02, 2010:
Ebay feedbacks are good. I will follow your advice.
Babypushchairs on August 16, 2010:
Hi there! This Hub is nice I like it so much. That is why I Rated, Followed and Shared it. Thanks for sharing. =)
adorababy from Syracuse, NY on June 01, 2010:
Don't be surprised but Ebay has some of the most amazing finds and bargains that you can find. However, with this perk, don't also discount the possibility of getting very odd listings! It's part of the whole package.
sunforged (author) from Sunforged.com on April 13, 2010:
Fungees - feedback link is hilarious!
Tamon on April 10, 2010:
Good tips! I will follow your tips.
fungee on March 21, 2010:
hubber-2009 from India on March 10, 2010:
Ebay feedbacks are really nice..
PSForever on February 03, 2010:
I love ebay, and love the funny side you have hear, its been a long time since I laughed this hard as I think most the FB would kill my business, but it's been hilarious!!! Been a powerseller since 03 and never got so lucky to have any goofy fb like the above and the info has been very interesting and obviously written from a buyers point of view.
TheLesleyShow from US on April 30, 2009:
Great original content! Thumbs up! Personally I hate ebay, too many fees but this was very informative. Sorry for any mis-spellings. I'm new here and I haven't been able to locate the spell check button? Thanks for sharing! Thumbs up!
sunforged (author) from Sunforged.com on February 25, 2009:
oh yeah...if you have firefox, just zoom in on the pictures (ctrl plus + ) or ctrl and the mousescroll
sunforged (author) from Sunforged.com on January 29, 2009:
Fava, well it really depends on your screen quality...but I know what you mean as my old CRT is pretty fuzzy when I read these. This page doesn't really get the traffic to warrant going back and individually photoshopping each screenshot, I did realize they were to fuzzy for many
But, no transcript...just read the comments at their source, so you don't have to read the hub again and find the link here it is,
the guys hilarious!
fava on January 29, 2009:
Some of the pictires are completely unreadable.
Can you provide a transcript?