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Good Customer Service Skills Protects Businesses

Customer Service Training

Three little words, Customer Service Training, that would benefit Corporations, Businesses large or small, Department Store, Malls, Telephone Communications, Small Service Companies, our Government Agencies, (If you have ever call 1600 Pennsylvania Ave then you know what I am speaking about) Doctors Offices, Hospital, and Health Services would benefits from Customer Service Training.

Now, that the Holidays are facing so many Americans, it is important for the businesses to have their customer service employees trained and ready for the public. Why?

Because after researching the issue of poor customer service, I found that about 65% of dissatisfied customers with the services they received in department stores, and some so disappointed just walked out of the business.

Bad customer service in brick and mortar stores has given a rebirth of 'Shopping Online."

Shoppers

Shoppers

Customer Service Training

Good Customer Service Training

Good Customer Service Training

When a Customer Walks Out of a Business Disappointed

And if you have ever walked out of a business--- it leaves a bad note in your mind, and you probably will never return. This could be one of the main reasons that retail profits are down so much of the time. That is 65% of the customers, which does not surprise me. Because this is one great reason I shop online.

I know how to treat people with common decency, respect, kindness and the ability to listen while they vent their complaints, in person or on the phone. My very first job was with Southern Bell, and I received excellent training in customer service, where I learned how to put a smile in my voice, and these lessons I have utilized for years. I used them when I taught phonics to children, when I worked with a large insurance corporation and when I worked as an executive accounts specialist.

One must watch their body language, as well as, keeping a pleasant voice while talking to a customer, make eye contact and listen to their issues. When they're finished talking, then explain what you can do to make it right, and if that is not to their satisfaction; then you ask what you can do to make it right.

Please remember, the poorest looking person deserves your service and respect as well as the affluently dressed person, the best business give equal treatment with decency and respect. Never judge someone by what they wear, as I have seen clerks ignore people because they were not dressed well.

I Watch to See How Customers are Treated

When I walk into a store my radar turns on to scam anyone who is giving poor customer service, as this is my biggest pet peeve.

This also applies to Owners, Managers and Supervisors and any key employees who are in contact with the public. I watched a store manager in a very popular store being impatient with an elderly customer, as she tried to explained to him her issue, but he would not let her talk, as he kept spouting off the rules of the company.

I would have fired that man in a second. However, when I got home I sent the home office an email, and gave them a piece of my mind. (I suppose that is why my grandmother called me her little spitfire.) This is how I fight back for the injustice done to anyone I see as I go about my life. It is not right, and the business profit will be poor as long as they do nothing or very little about it.

So, be professional at all times---you never know who is watching as you apply your Customer Service Skills on customers.

Remember, it is the backbone of a business to have good Customer Service training for anyone in contact with the public.


Happy Customers Sign Should Be Everywhere in Businesses

Happy Customers Sign Should Be Everywhere in Businesses

Health Care Offices

What happens when one finds unprofessional behavior and poor customer service skills at the dentist, doctor, E.R.’s and X-ray Labs? Well, the experience is shared with family and friends. And, word of mouth is faster sometimes that the Internet.

Don’t assume your staff is using the best customer service skills and training; check on what is happening around you, in your business.

Customer Service in America

Employee Issues in the Workplace

This content reflects the personal opinions of the author. It is accurate and true to the best of the author’s knowledge and should not be substituted for impartial fact or advice in legal, political, or personal matters.

© 2011 Barbara Purvis Hunter

Comments

Barbara Purvis Hunter (author) from Florida on March 03, 2012:

I just bet your hub from personal experience will be a winner. Have a double and it might help you to remember everything.

I can not wait to read it.

Bobbi

iamaudraleigh on March 03, 2012:

Bobbie, I might! I may need some Vodka while I am writing it to calm me down...lol!

Barbara Purvis Hunter (author) from Florida on March 03, 2012:

iamaudraleigh,

Thanks for reading my hub and for your comment. I appreciate it. You should do a hub about Customer Service from your point of view.

Thanks,

Bobbi

iamaudraleigh on March 03, 2012:

Customer service has been a part of my life since '89. Voted up!!!

Barbara Purvis Hunter (author) from Florida on February 17, 2012:

Ardie,

What a great experience, and he had good customer service skills. Maybe, you need to take your camera on the next visit and take photos--with his approval and write a hub about the great service you got from him.

Thanks,

Bobbi

Sondra from Neverland on February 17, 2012:

Right?! I am so accustomed to poor customer service that I actually felt bad when I was treated properly at a private owned pet store! The older gentleman working wanted to carry my bag of dog food to my truck for me, he then took my key and opened my car door for me to get in, and THEN he waited for me to be seated in my car before he closed the door. Now I KNOW he doesn't just do this for me because Im a female. I've seen him treat the male customers just as great! At first it made me uncomfortable because I am fully capable of doing these things myself - and I made mention of this. The gentleman told me perhaps I better shop somewhere else because he "aint gonna be stopping being nice anytime soon". I laughed and told him I'd see him next week. THAT'S customer service - he needs to train people :)

Barbara Purvis Hunter (author) from Florida on October 31, 2011:

Are you a Night Owl, too? Thanks for reading my hub.

I am trying to find an old recipe in my Grandmother's cookbook for her delicious chocolate filled cupcakes.

This is one reason I am still up.

Have a great Tuesday,

Bobbi

susan54 on October 31, 2011:

Purvisbobbi44,so right you are. Thanks. still doing a great job

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